private async Task ValidateQnA(ConversationData conversation, string answer)
{
switch (conversation.LastQuestionAsked)
{
case (int)Question.CompanyName:
// Validate message (reported issue) e.g. min length
if (!string.IsNullOrEmpty(answer))
{
// Search company from Jira (Get company code)
var clientResultList = await _caseMgmtService.GetClientCompanies(_company, answer);
// Search clients databases
// var clientList = _clientService.Get();
// var clientResult = clientList.Where(x => x.ClientCompanyName.ToLower() == answer.ToLower()).FirstOrDefault();
if (clientResultList.Count == 1)
{
var clientResult = clientResultList.FirstOrDefault();
if (clientResult.ClientCompanyName.ToLower().Equals(answer.ToLower()))
{
// Check client company exist, if yes update, else insert.
var createdClientCompany = _clientService.Create(clientResult);
//generate OTP and send to ticketsys user company's email
Random generator = new Random();
var verificationCode = generator.Next(0, 9999).ToString("D4");
// Add user
TicketSysUser user = new TicketSysUser {
UserFbId = _senderInfo.id,
ClientCompanyId = createdClientCompany.Id,
CompanyId = _company.Id, UserNickname = $"{_senderInfo.last_name} {_senderInfo.first_name}", Active = false, VerificationCode = verificationCode
};
_jiraUserMgmtService.Create(user);
conversation.Answered = true;
conversation.AnswerFreeText = createdClientCompany.Id.ToString();
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Ask for verification code
var testOTP = string.Empty;
if (answer == "ZTEST COMPANY")
{
testOTP = verificationCode;
}
await ConstructAndSendMessage(ConstructType.RequestVerificationCode, messageInfo : testOTP);
break;
}
}
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
var comNotFoundMsg = JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"I'm sorry :( , we can't find your company in our system. Please enter the correct name or you may also contact {_company.contactEmail} for the company name." }
});
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry, null, comNotFoundMsg);
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry);
}
break;
case (int)Question.VerificationCode:
// Validate message (reported issue) e.g. min length
if (!string.IsNullOrEmpty(answer))
{
// Check previous conversation, get ClientCompanyGuid
List <ConversationData> qaConv = _conversationService.GetConversationList($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
if (qaConv != null)
{
ConversationData verifyConv = qaConv.Where(x => x.LastQuestionAsked == (int)Question.CompanyName).FirstOrDefault();
// Check verification code
var TicketSysUser = _jiraUserMgmtService.Get(_senderInfo.id);
if (TicketSysUser.VerificationCode == answer)
{
// Check & Update ClientCompany to true
if (!TicketSysUser.Active)
{
TicketSysUser.Active = true;
_jiraUserMgmtService.Update(TicketSysUser.Id, TicketSysUser);
}
// Begin create ticket
await ConstructAndSendMessage(ConstructType.CreateTicket);
}
else
{
// Incorrect verification code. Try again or end conversation
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
var jObj = JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Sorry, I didn't quite catch that. It seems like invalid option/answer." }
});
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry, additionalMessage : jObj);
}
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry);
}
}
else
{
await ConstructAndSendMessage(ConstructType.NotImplemented);
}
break;
case (int)Question.IssueApplicationName:
// Validate message (reported issue) e.g. min length
if (!string.IsNullOrEmpty(answer))
{
conversation.Answered = true;
conversation.AnswerFreeText = answer;
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Ask for description
await ConstructAndSendMessage(ConstructType.TicketDescription);
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry);
}
break;
case (int)Question.IssueDescription:
// Validate message (reported issue) e.g. min length
if (!string.IsNullOrEmpty(answer))
{
conversation.Answered = true;
conversation.AnswerFreeText = answer;
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
var conversationList = _conversationService.GetConversationList($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
string jiraSummary = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueApplicationName).AnswerFreeText;
string jiraDescription = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueDescription).AnswerFreeText;
// Show case summary & ask for creation confirmation
await ConstructAndSendMessage(ConstructType.TicketCreationConfirmation, new CaseDetail { Subject = $"Issue in {jiraSummary}", Detail = jiraDescription });
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry);
}
break;
case (int)Question.TicketCode:
// Validate message (reported issue) e.g. min length
if (!string.IsNullOrEmpty(answer))
{
// Jira integration here
// Search ticket status
CaseDetail caseDetail = null;
try
{
List <TicketSysUser> ticketSysUserList = _jiraUserMgmtService.Get();
var ticketSysUser = ticketSysUserList.Where(x => x.UserFbId == _senderInfo.senderConversationId).FirstOrDefault();
var clientCompany = _clientService.GetById(ticketSysUser.ClientCompanyId);
caseDetail = await _caseMgmtService.GetCaseStatusAsync(_company, clientCompany.TicketSysCompanyCode, answer);
}
catch { }
if (caseDetail != null)
{
conversation.Answered = true;
conversation.AnswerFreeText = answer;
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
await ConstructAndSendMessage(ConstructType.TicketFound, caseDetail);
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
var reply = JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Looks like you have entered a wrong ticket code 😟" }
});
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry, additionalMessage : reply);
}
}
else
{
conversation.CreatedOn = DateTime.Now;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation);
// Invalid input / no company found, please try again
await ConstructAndSendMessage(ConstructType.Retry);
}
break;
default:
break;
}
}
