public void GetRequester()
{
TicketRequester requester = new TicketRequester();
requester = helper.GetRequester(RequesterID);
FromEmailAddress = requester.Email;
FromEmailName = requester.Name;
}
public TicketRequester GetRequester(long requesterID)
{
TicketRequester requester = new TicketRequester();
IResponse <ZendeskApi.Contracts.Models.User> user = client.Users.Get(requesterID);
requester.Email = user.Item.Email;
requester.Name = user.Item.Name;
requester.Locale = user.Item.LocalId;
return(requester);
}
public long?CreateNewZendeskTicketWithPDFFile(MemoryFile file, string rmaNo, string amazonBucketURL, string customerEmail, string customerName,
bool fileAttached, string ExtDocNo, bool validURL)
{
ConnectToZendesk();
string uploadToken = string.Empty;
long? createdTicketID;
Ticket newTicket = new Ticket();
Ticket updateNewTicket = new Ticket();
Ticket ticketReponse;
// First we need to create the Zendesk Ticket per the customer request BEFORE we send the return shipping information
newTicket.Subject = "Return Label Request for: " + ExtDocNo;
TicketComment newComment = new TicketComment
{
IsPublic = true,
Type = TicketEventType.Comment,
Body = "Return Label Request"
};
newTicket.Comment = newComment;
Via via = new Via
{
Channel = "web_service"
};
newTicket.Via = via;
TicketRequester ticketRequester = new TicketRequester
{
Name = customerName,
Email = customerEmail,
};
newTicket.Requester = ticketRequester;
newTicket.Recipient = customerEmail;
TicketRequest newRequest = new TicketRequest
{
Item = newTicket
};
IResponse <Ticket> responseTicket = client.Tickets.Post(newRequest);
// We need to retrieve the ticket ID of the newly created Ticket
createdTicketID = responseTicket.Item.Id;
string ticketID = createdTicketID.ToString();
long.TryParse(ticketID, out long updateTicketID);
// Now we immediately update the newly created ticket with the return shipping information
IResponse <Ticket> updateTicketResponse = client.Tickets.Get(createdTicketID.Value);
ticketReponse = updateTicketResponse.Item;
updateNewTicket = ticketReponse;
//UpdateZendeskTicketWithPDFFile(updateTicketID, file, rmaNo, amazonBucketURL, fileAttached);
TicketComment comment = new TicketComment
{
IsPublic = true,
Type = TicketEventType.Comment,
Id = createdTicketID
};
if (fileAttached)
{
IResponse <Upload> response = client.Upload.Post(new UploadRequest
{
Item = file
});
uploadToken = response.Item.Token;
comment.AddAttachmentToComment(uploadToken);
comment.HtmlBody = @"Hello,
<br/><br/>
Your return request has been approved. Your Return Merchandise Authorization number is " + rmaNo + @".
<br/><br/>";
if (validURL)
{
comment.HtmlBody += @"Please see attached document for return instructions and shipping label. Alternatively <a href = '" + amazonBucketURL + @"'> Click Here </a> to download your return instructions and shipping label manually.
<br/><br/>";
}
comment.HtmlBody += @"IMPORTANT: Please remove ALL locks and passwords. Any device(s) received locked with your information will be denied, returned at your expense with no refund submitted for processing.
<br/><br/>
Thank You";
}
else if (validURL)
{
comment.HtmlBody = @"Hello,
<br/><br/>
Your return request has been approved. Your Return Merchandise Authorization number is " + rmaNo + @".
<br/><br/>
<a href='" + amazonBucketURL + @"'>Click Here</a> to download your return instructions and shipping label.
<br/><br/>
IMPORTANT: Please remove ALL locks and passwords. Any device(s) received locked with your information will be denied, returned at your expense with no refund submitted for processing.
<br/><br/>
Thank You";
}
updateNewTicket.Comment = comment;
updateNewTicket.Status = TicketStatus.Solved;
client.Tickets.Put(new TicketRequest {
Item = updateNewTicket
});
return(createdTicketID);
}
