public AbstractTicketActivityHandler(IDataProcessingProvider dataProcessingProvider, T ticketParam)
{
this.dataProcessingProvider = dataProcessingProvider;
this.ticketParam = ticketParam;
this.currAgent = dataProcessingProvider.getAgentByEmpId(ticketParam.CurrLoginUserId);
loadTicket();
loadInfomation();
}
public HttpResponseMessage updateSettingAgent(int id, [FromUri] TicketAgent instance)
{
if (ticketService.isAgentExisted(instance))
{
return(Request.CreateResponse(HttpStatusCode.PreconditionFailed, new { msg = "This agent was existed" }));
}
else
{
return(Request.CreateResponse(HttpStatusCode.OK, ticketService.updateAgent(instance)));
}
}
public IEnumerable <TicketTeam> getTeamsByAgent(TicketAgent instance)
{
if (instance.Status == "INACTIVE")
{
return(agentRepo.getTeamByAgent(instance));
}
else
{
return(null);
}
}
public TicketAgent updateAgent(TicketAgent instance)
{
try
{
agentRepo.Update(instance);
return(instance);
}
catch (Exception e)
{
Console.WriteLine(e.StackTrace);
return(instance);
}
}
public TicketAgent addNewAgent(TicketAgent instance)
{
try
{
agentRepo.Add(instance);
return(instance);
}
catch (Exception e)
{
Console.WriteLine(e.StackTrace);
return(instance);
}
}
private void autoAssigned(TicketAgent tAgent)
{
//Auto assign
AssignedTicketParams assignedTicketParams = new AssignedTicketParams()
{
TicketId = ticketParam.TicketId,
ActivityCode = AssignTicketActivityHandler.ACTIVITY_CODE,
ActionCode = "Auto Assigned",
TeamId = ticket.LastAssTeamId,
Assignee = tAgent.Id,
ActComment = "Auto assigned since agent take [post reply] action.",
bySystem = true
};
ITicketActivityHandler assinged = new AssignTicketActivityHandler(ACTIVITY_CODE, ticket, dataProcessingProvider, assignedTicketParams, actMssgHandlers);
assinged.takeAction();
}
public Boolean isAgentExisted(TicketAgent instance)
{
return(agentRepo.isAgentExisted(instance));
}
public void deleteAgent(int id)
{
TicketAgent instance = agentRepo.GetById(id);
agentRepo.Delete(instance);
}
