private static string GetTokenType(System.IdentityModel.Tokens.GenericXmlSecurityToken token)
{
using (System.Xml.XmlReader xmlReader = new System.Xml.XmlNodeReader(token.TokenXml))
{
xmlReader.MoveToContent();
if (xmlReader.IsStartElement("BinarySecurityToken", "http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"))
{
return(xmlReader.GetAttribute("ValueType", null));
}
}
return(string.Empty);
}
private bool ParseCallbackSettingsXML()
{
Trace.TraceInformation("Enter.");
try
{
if (xmlDoc == null)
{
Trace.TraceWarning("xmlDoc is null.");
return(false);
}
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
List <CallbackContactServiceQueue> _TempQueues = new List <CallbackContactServiceQueue>();
CallbackContactServiceQueue _cbCSQ = null;
CallbackContactServiceQueueSettingsProfile _profile = null;
CallbackBackupCSQ _bckCSQ = null;
CallbackAlgorithmFilter _filter = null;
bool bAcceptCallbacksTimeframeElementEnded = true;
bool bCallbackProcessingTimeframeEnded = true;
bool bCallbackReentryAlgorithmElementBegan = false;
bool bCallbackOfferedAlgorithmElementBegan = false;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("csq"))
{
_cbCSQ = new CallbackContactServiceQueue();
_cbCSQ.Name = reader.GetAttribute("name");
bCallbackReentryAlgorithmElementBegan = false;
bCallbackOfferedAlgorithmElementBegan = false;
}
if (reader.Name.Equals("CallbackEnabled"))
{
try
{
_cbCSQ.CallbackEnabled = bool.Parse(reader.ReadString());
}
catch
{
_cbCSQ.CallbackEnabled = false;
}
}
if (reader.Name.Equals("CallerRecording"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.CallerRecording = bool.Parse(reader.ReadString());
}
catch
{
_profile.CallerRecording = false;
}
}
if (reader.Name.Equals("RetentionPeriod"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.RetentionPeriod = int.Parse(reader.ReadString());
}
catch
{
_profile.RetentionPeriod = 7;
}
}
if (reader.Name.Equals("AppServerURLPrefix"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_profile.AppServerURLPrefix = reader.ReadString();
}
if (reader.Name.Equals("EmailAlerts"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.EmailAlerts = bool.Parse(reader.ReadString());
}
catch
{
_profile.EmailAlerts = false;
}
}
if (reader.Name.Equals("AdminEmail"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_profile.AdminEmail = reader.ReadString();
}
if (reader.Name.Equals("CallerIDVerify"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.CallerIDVerify = bool.Parse(reader.ReadString());
}
catch
{
_profile.CallerIDVerify = false;
}
}
if (reader.Name.Equals("AbandonCallback"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCallback = bool.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCallback = false;
}
}
if (reader.Name.Equals("AbandonCBMinQTime"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCBMinQTime = int.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCBMinQTime = 0;
}
}
if (reader.Name.Equals("AbandonCBMinInterCallTime"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCBMinInterCallTime = int.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCBMinInterCallTime = 0;
}
}
if (reader.Name.Equals("CBQueue"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_bckCSQ = new CallbackBackupCSQ();
_bckCSQ.Name = reader.GetAttribute("csq");
try
{
_bckCSQ.OverflowTime = int.Parse(reader.GetAttribute("overflowtime"));
}
catch
{
_bckCSQ.OverflowTime = 0;
}
_profile.BackupCSQs.Add(_bckCSQ);
_bckCSQ = null;
}
if (reader.Name.Equals("AcceptCallbacksTimeframe"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
bAcceptCallbacksTimeframeElementEnded = false;
}
if (reader.Name.Equals("Begin"))
{
if (!bAcceptCallbacksTimeframeElementEnded)
{
_profile.AcceptCallbacksTimeframeBegin = reader.ReadString();
}
if (!bCallbackProcessingTimeframeEnded)
{
_profile.CallbackProcessingTimeframeBegin = reader.ReadString();
}
}
if (reader.Name.Equals("End"))
{
if (!bAcceptCallbacksTimeframeElementEnded)
{
_profile.AcceptCallbacksTimeframeEnd = reader.ReadString();
}
if (!bCallbackProcessingTimeframeEnded)
{
_profile.CallbackProcessingTimeframeEnd = reader.ReadString();
}
}
if (reader.Name.Equals("CallbackOfferedAlgorithm"))
{
bCallbackOfferedAlgorithmElementBegan = true;
}
if (reader.Name.Equals("CallbackReentryAlgorithm"))
{
bCallbackReentryAlgorithmElementBegan = true;
}
if (reader.Name.Equals("TotalInQueue") ||
reader.Name.Equals("CSQAgentsReady") ||
reader.Name.Equals("CSQCallsWaiting") ||
reader.Name.Equals("AgentsLoggedIn") ||
reader.Name.Equals("CallsWaiting") ||
reader.Name.Equals("LongestQueueTime") ||
reader.Name.Equals("CallbackRequests"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_filter = new CallbackAlgorithmFilter();
_filter.Name = reader.Name;
try
{
_filter.Enabled = bool.Parse(reader.GetAttribute("Enabled"));
}
catch
{
_filter.Enabled = false;
}
_filter.Operation = reader.GetAttribute("Operation");
try
{
_filter.Value = int.Parse(reader.GetAttribute("Value"));
}
catch
{
_filter.Value = 0;
}
if (bCallbackOfferedAlgorithmElementBegan)
{
_profile.OfferedAlgorithmFilters.Add(_filter);
}
if (bCallbackReentryAlgorithmElementBegan)
{
_profile.ReentryAlgorithmFilters.Add(_filter);
}
_filter = null;
}
if (reader.Name.Equals("CallbackProcessingTimeframe"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
bCallbackProcessingTimeframeEnded = false;
}
if (reader.Name.Equals("EndOfDayPurgeCallbackRequests"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.EndOfDayPurgeCallbackRequests = bool.Parse(reader.ReadString());
}
catch
{
_profile.EndOfDayPurgeCallbackRequests = false;
}
}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("csq"))
{
if (_cbCSQ != null)
{
_cbCSQ.Profile = _profile;
_TempQueues.Add(_cbCSQ);
}
else
{
Trace.TraceWarning("CSQ was not added to list because _cbCSQ is null.");
}
_profile = null;
_cbCSQ = null;
}
if (reader.Name.Equals("CallbackReentryAlgorithm"))
{
bCallbackReentryAlgorithmElementBegan = false;
}
if (reader.Name.Equals("AcceptCallbacksTimeframe"))
{
bAcceptCallbacksTimeframeElementEnded = true;
}
if (reader.Name.Equals("CallbackOfferedAlgorithm"))
{
bCallbackOfferedAlgorithmElementBegan = false;
}
if (reader.Name.Equals("CallbackProcessingTimeframe"))
{
bCallbackProcessingTimeframeEnded = true;
}
break;
} //switch (reader.NodeType)
} //while (reader.Read())
reader.Close();
reader = null;
xmlDoc = null;
_Queues = _TempQueues;
_TempQueues = null;
_profile = null;
_cbCSQ = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceError("Exception:" + ex.Message + Environment.NewLine + "StackTrace:" + ex.StackTrace);
xmlDoc = null;
return(false);
}
}
public ApplicationTypes.ApplicationSettingsReturn Load()
{
Trace.TraceInformation("Enter.");
try
{
if (!System.IO.File.Exists(APPLICATIONSETTINGSFILEPATH + "\\" + Constants.APPLICATIONSETTINGSFILENAME))
{
Trace.TraceWarning(APPLICATIONSETTINGSFILEPATH + "\\" + Constants.APPLICATIONSETTINGSFILENAME + " was not found.");
_LastOperationReturn = ApplicationTypes.ApplicationSettingsReturn.FILE_NOT_FOUND;
return(_LastOperationReturn);
}
}
catch (Exception ex)
{
Trace.TraceError("Exception:" + ex.Message + Environment.NewLine + "StackTrace:" + ex.StackTrace);
_LastOperationReturn = ApplicationTypes.ApplicationSettingsReturn.ERROR;
return(_LastOperationReturn);
}
try
{
_encDec = new com.workflowconcepts.utilities.AESSymmetricEncryption(Constants.ENCRYPTION_PASSWORD, Constants.ENCRYPTION_SALT);
System.Xml.XmlDocument xmlDoc = null;
System.Xml.XmlNodeReader reader = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.Load(APPLICATIONSETTINGSFILEPATH + "\\" + Constants.APPLICATIONSETTINGSFILENAME);
reader = new System.Xml.XmlNodeReader(xmlDoc);
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("WebServer"))
{
_WebServerIP = reader.GetAttribute("IP");
_WebServerPort = reader.GetAttribute("Port");
_WebServerPrefix = reader.GetAttribute("Prefix");
_WebServerDataCollectionPort = reader.GetAttribute("DataCollectionPort");
}
if (reader.Name.Equals("EmailNotifications"))
{
_EmailFrom = reader.GetAttribute("EmailFrom");
_EmailTo = reader.GetAttribute("EmailTo");
_EmailSMTPServer = reader.GetAttribute("SMTPServer");
_EmailSMTPPort = reader.GetAttribute("SMTPPort");
try
{
_EmailSMTPUserName = _encDec.Decrypt(reader.GetAttribute("SMTPUser"));
}
catch
{
_EmailSMTPUserName = string.Empty;
}
try
{
_EmailSMTPPassword = _encDec.Decrypt(reader.GetAttribute("SMTPPassword"));
}
catch
{
_EmailSMTPPassword = string.Empty;
}
try
{
_EmailOnFailure = Boolean.Parse(reader.GetAttribute("OnFailure"));
}
catch
{
_EmailOnFailure = true;
}
try
{
_EmailOnSuccess = Boolean.Parse(reader.GetAttribute("OnSuccess"));
}
catch
{
_EmailOnSuccess = false;
}
}
if (reader.Name.Equals("UCCX"))
{
_UCCXNode1IPAddress = reader.GetAttribute("Node1IPAddress");
_UCCXNode2IPAddress = reader.GetAttribute("Node2IPAddress");
_UCCXApplicationPort = reader.GetAttribute("ApplicationPort");
_UCCXRealtimeDataPort = reader.GetAttribute("RealtimeDataPort");
_UCCXAuthorizationPrefix = reader.GetAttribute("AuthorizationPrefix");
_UCCXCallbackPrefix = reader.GetAttribute("CallbackPrefix");
_UCCXNumberOfIVRPorts = reader.GetAttribute("NumberOfIVRPorts");
_UCCXMaxIVRPortUsagePercent = reader.GetAttribute("MaxIVRPortUsagePercent");
try
{
int iUCCXMaxLicenseUsagePercent = int.Parse(_UCCXMaxIVRPortUsagePercent);
if (iUCCXMaxLicenseUsagePercent < 0)
{
_UCCXMaxIVRPortUsagePercent = "0";
}
if (iUCCXMaxLicenseUsagePercent >= 100)
{
_UCCXMaxIVRPortUsagePercent = "99";
}
}
catch
{
_UCCXMaxIVRPortUsagePercent = "0";
}
try
{
int iUccxNumberOfLicenses = int.Parse(_UCCXNumberOfIVRPorts);
if (iUccxNumberOfLicenses < 0)
{
_UCCXNumberOfIVRPorts = "0";
}
}
catch
{
_UCCXNumberOfIVRPorts = "0";
}
try
{
_UCCXAdminUser = _encDec.Decrypt(reader.GetAttribute("AdminUser"));
_EncryptedUCCXAdminUser = reader.GetAttribute("AdminUser");
}
catch
{
_UCCXAdminUser = String.Empty;
}
try
{
_UCCXAdminPassword = _encDec.Decrypt(reader.GetAttribute("AdminPassword"));
_EncryptedUCCXAdminPassword = reader.GetAttribute("AdminPassword");
}
catch
{
_UCCXAdminPassword = String.Empty;
}
}
if (reader.Name.Equals("CallbackRecords"))
{
try
{
_MaximumNumberOfDays = int.Parse(reader.GetAttribute("MaximumNumberOfDays"));
if (_MaximumNumberOfDays < 0)
{
_MaximumNumberOfDays = Constants.MAXIMUM_NUMBER_OF_DAYS;
}
}
catch
{
_MaximumNumberOfDays = Constants.MAXIMUM_NUMBER_OF_DAYS;
}
try
{
_MaximumNumberOfAttempts = int.Parse(reader.GetAttribute("MaximumNumberOfAttempts"));
if (_MaximumNumberOfAttempts <= 0)
{
_MaximumNumberOfAttempts = Constants.MAXIMUM_NUMBER_OF_ATTEMPTS;
}
}
catch
{
_MaximumNumberOfAttempts = Constants.MAXIMUM_NUMBER_OF_ATTEMPTS;
}
try
{
_MinimumIntervalBetweenRetries = int.Parse(reader.GetAttribute("MinimumIntervalBetweenRetries"));
if (_MinimumIntervalBetweenRetries <= 0)
{
_MinimumIntervalBetweenRetries = Constants.MINIMUM_INTERVAL_BETWEEN_RETRIES;
}
}
catch
{
_MinimumIntervalBetweenRetries = Constants.MINIMUM_INTERVAL_BETWEEN_RETRIES;
}
}
if (reader.Name.Equals("BasicInsertionThrottling"))
{
try
{
_BasicInsertionThrottling_Enabled = Boolean.Parse(reader.GetAttribute("Enabled"));
}
catch
{
_BasicInsertionThrottling_Enabled = false;
}
try
{
_BasicInsertionThrottling_MaximumRecordsAtATime = int.Parse(reader.GetAttribute("MaximumAtATime"));
if (_BasicInsertionThrottling_MaximumRecordsAtATime <= 0)
{
_BasicInsertionThrottling_MaximumRecordsAtATime = Constants.BASIC_INSERTION_THROTTLING_MAXIMUM_RECORDS_AT_A_TIME;
}
}
catch
{
_BasicInsertionThrottling_MaximumRecordsAtATime = Constants.BASIC_INSERTION_THROTTLING_MAXIMUM_RECORDS_AT_A_TIME;
}
}
if (reader.Name.Equals("API"))
{
try
{
_NumberOfAPIThreads = int.Parse(reader.GetAttribute("NumberOfHandlerThreads"));
if (_NumberOfAPIThreads <= 0)
{
_NumberOfAPIThreads = Constants.NUMBER_OF_HANDLER_THREADS;
}
}
catch
{
_NumberOfAPIThreads = Constants.NUMBER_OF_HANDLER_THREADS;
}
try
{
_APIHandlerThreadsSleep = int.Parse(reader.GetAttribute("HandlerThreadsSleep"));
if (_APIHandlerThreadsSleep <= 0)
{
_APIHandlerThreadsSleep = Constants.API_HANDLER_THREADS_SLEEP;
}
}
catch
{
_APIHandlerThreadsSleep = Constants.API_HANDLER_THREADS_SLEEP;
}
}
if (reader.Name.Equals("Debug"))
{
try
{
_DebugEnabled = Boolean.Parse(reader.GetAttribute("Enabled"));
}
catch
{
_DebugEnabled = false;
}
_DebugLevel = reader.GetAttribute("Level");
_DebugRetainUnit = reader.GetAttribute("RetainUnit");
_DebugRetainValue = reader.GetAttribute("RetainValue");
}
break;
}
}
reader.Close();
reader = null;
xmlDoc = null;
_encDec = null;
_LastOperationReturn = ApplicationTypes.ApplicationSettingsReturn.SUCCESS;
return(_LastOperationReturn);
}
catch (Exception ex)
{
_encDec = null;
Trace.TraceError("Exception:" + ex.Message + Environment.NewLine + "StackTrace:" + ex.StackTrace);
_LastOperationReturn = ApplicationTypes.ApplicationSettingsReturn.ERROR;
return(_LastOperationReturn);
}
}
private bool ParseResponse()
{
try
{
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("CSQ"))
{
_Information = new ContactServiceQueueInformation();
_Information.Name = reader.GetAttribute("name");
}
if (reader.Name.Equals("LoggedIn"))
{
try
{
_Information.AgentsLoggedIn = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsLoggedIn = -99;
}
}
if (reader.Name.Equals("Talking"))
{
try
{
_Information.AgentsTalking = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsTalking = -99;
}
}
if (reader.Name.Equals("Ready"))
{
try
{
_Information.AgentsReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsReady = -99;
}
}
if (reader.Name.Equals("NotReady"))
{
try
{
_Information.AgentsNotReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsNotReady = -99;
}
}
if (reader.Name.Equals("Work"))
{
try
{
_Information.AgentsWork = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsWork = -99;
}
}
if (reader.Name.Equals("CallsWaiting"))
{
try
{
_Information.ContactsWaiting = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.ContactsWaiting = -99;
}
}
if (reader.Name.Equals("LongestQueueTime"))
{
try
{
_Information.LongestWaitingContact = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.LongestWaitingContact = -99;
}
}
//if (reader.Name.Equals("TotalInQueue"))
//{
// try
// {
// _Information.TotalInQueue = int.Parse(reader.ReadString());
// }
// catch (Exception ex)
// {
// _Information.TotalInQueue = -99;
// }
//}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("CSQ"))
{
}
break;
}
}
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
