protected void SupportTicketButton_Click(object sender, EventArgs e)
{
try
{
if (Member.IsLogged)
{
var ticket = new SupportTicket(Convert.ToInt32(Request.QueryString["ticketId"]));
var InText = InputChecker.HtmlEncode(SupportTicketTextBox.Text, SupportTicketTextBox.MaxLength, U5004.MESSAGE);
ticket.ReplyFromMember(InText);
ticket.IsSolved = false;
ticket.Date = DateTime.Now;
ticket.Save();
SuccMessage.Text = U3501.SUPPSENT;
TicketLiteral.Text = SupportTicketReply.GetAllTicketRepliesHtml(ticket.Id, Member.Current, true);
//Clear the fields
ErrorMessagePanel.Visible = false;
SupportTicketTextBox.Text = "";
}
}
catch (MsgException ex)
{
ErrorMessagePanel.Visible = true;
ErrorMessage.Text = ex.Message;
}
catch (Exception ex)
{
ErrorLogger.Log(ex);
}
}
protected void SendMessageButton_Click(object sender, EventArgs e)
{
ErrorMessagePanel.Visible = false;
SuccMessagePanel.Visible = false;
if (Page.IsValid)
{
AppSettings.Email.Reload();
try
{
var InText = InputChecker.HtmlEncode(MessageText.Text, MessageText.MaxLength, U5004.MESSAGE);
if (Member.IsLogged)
{
string Title = (InText.Length > 41) ? InText.Substring(0, 40) : InText;
string BrowserPlatformInfo = Request.Browser.Browser + Request.Browser.Version + " " + Request.Browser.Platform;
string name = AppSettings.SupportTickets.InsertNameWhenCreatingTicketsEnabled ? FullNameTextBox.Text : String.Empty;
string phoneNumber = AppSettings.SupportTickets.InsertPhoneWhenCreatingTicketsEnabled ? CountryCodeTextBox.Text + PhoneNumberTextBox.Text : String.Empty;
BrowserPlatformInfo = (BrowserPlatformInfo.Length > 49) ? BrowserPlatformInfo.Substring(0, 49) : BrowserPlatformInfo;
name = InputChecker.HtmlEncode(name, name.Length, L1.NAME);
phoneNumber = InputChecker.HtmlEncode(phoneNumber, 100, U4200.PHONE);
int departmentId = 1;
if (AppSettings.SupportTickets.TicketDepartmentsEnabled)
{
departmentId = Convert.ToInt32(TicketDepartmentsButtonList.SelectedValue);
}
var newTicket = new SupportTicket(Member.Current, Title, Mailer.ReplaceNewLines(InText), departmentId, BrowserPlatformInfo, name, phoneNumber);
newTicket.IsRead = true;
newTicket.Save();
Response.Redirect("/sites/tickets.aspx");
SuccMessage.Text = U3501.SUPPSENT;
}
else
{
Mailer.SendContactMessage(Email.Text, MessageText.Text);
SuccMessage.Text = U3501.MESSAGESENT;
}
SuccMessagePanel.Visible = true;
//SuccMessage.Text = L1.OP_SUCCESS;
//Clear the fields
ErrorMessagePanel.Visible = false;
MessageText.Text = "";
Email.Text = "";
}
catch (MsgException ex)
{
ErrorMessagePanel.Visible = true;
ErrorMessage.Text = ex.Message;
}
catch (Exception ex)
{
ErrorLogger.Log(ex);
}
}
}