/// <summary>
/// Handles the Click event of the Right control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void Right_Click(object sender, RoutedEventArgs e)
{
Button tempbtn = sender as Button;
if (tempbtn.Content.ToString().Contains("Reject"))
{
string a = _dataContext.DialedNumbers;
if (!string.IsNullOrEmpty(_dataContext.ThridpartyDN))
{
if (_dataContext.ThisDN == _dataContext.ThridpartyDN)
{
logger.Warn("Redirect DN and This DN are same.");
}
else
{
SoftPhone softRedirect = new SoftPhone();
softRedirect.Redirect(_dataContext.ThridpartyDN);
}
}
_dataContext.CallTypeStatus = string.Empty;
}
else if (tempbtn.Content.ToString().Contains("Accept"))
{
SoftPhone softAnswer = new SoftPhone();
softAnswer.Answer();
}
base.stayOpenTimer.Stop();
base.DisplayState = Pointel.TaskbarNotifier.TaskbarNotifier.DisplayStates.Hiding;
}
/// <summary>
/// Sends the record processed.
/// </summary>
private void SendRecordProcessed(KeyValueCollection updateUserEventData)
{
try
{
if (updateUserEventData == null || _datacontext.userAttachData == null)
{
return;
}
if (_datacontext.userAttachData.ContainsKey("GSW_AGENT_REQ_TYPE") && updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_datacontext.userAttachData["GSW_AGENT_REQ_TYPE"] = "RecordProcessed";
updateUserEventData["GSW_AGENT_REQ_TYPE"] = "RecordProceed";
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred SendRecordProcessed() : " + generalException.ToString());
}
}
/// <summary>
/// Handles the RowEditEnding event of the DGAttachData control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs"/> instance containing the event data.</param>
private void DGAttachData_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as CallData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
var updateCallData = new SoftPhone();
if (_dataContext.userAttachData.ContainsKey(key))
{
string originalValue = _dataContext.userAttachData[key];
if (value != originalValue)
{
_dataContext.userAttachData.Remove(key);
_dataContext.userAttachData.Add(key, value);
updateCallData.UpdateUserData(_dataContext.userAttachData);
}
}
BindGrid();
}
}
catch (Exception ex)
{
_logger.Error("Error occurred as " + ex.Message);
}
}
/// <summary>
/// Handles the Click event of the btnUpdate control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs" /> instance containing the event data.</param>
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
try
{
var selectedCallData = DGAttachData.SelectedCells[0].Item as CallData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
var updateCallData = new SoftPhone();
if (_dataContext.userAttachData.ContainsKey(key))
{
string originalValue = _dataContext.userAttachData[key];
if (value != originalValue)
{
_dataContext.userAttachData.Remove(key);
_dataContext.userAttachData.Add(key, value);
updateCallData.UpdateUserData(_dataContext.userAttachData);
}
}
BindGrid();
}
catch (Exception commonException)
{
_logger.Error("Error occurred as " + commonException.Message);
}
}
/// <summary>
/// Handles the Click event of the Left control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void Left_Click(object sender, RoutedEventArgs e)
{
SoftPhone softAnswer = new SoftPhone();
softAnswer.Answer();
base.stayOpenTimer.Stop();
base.DisplayState = Pointel.TaskbarNotifier.TaskbarNotifier.DisplayStates.Hiding;
}
private void btnClose_Click(object sender, RoutedEventArgs e)
{
if (this.Call != null)
{
SoftPhone.TerminateCall(this.Call);
}
this.Close();
}
void Softphone_IncomingCall(object sender, Ozeki.VoIP.VoIPEventArgs <Ozeki.VoIP.IPhoneCall> e)
{
if (_currentModel == null)
{
return;
}
SoftPhone.SetModel(_currentModel.AudioSender, _currentModel.VideoSender);
}
private void btnAppend_Click(object sender, RoutedEventArgs e)
{
if (this.Call != null)
{
//SoftPhone.ReceiveOrResumeCall(this.Call);
SoftPhone.ReceiveCall(this.Call);
}
this.Close();
}
void SipRegistrationButton_Click(object sender, RoutedEventArgs e)
{
if (AccountModel == null)
{
return;
}
SoftPhone.RegisterSipAccount(AccountModel);
OnPropertyChanged("SoftPhone");
}
void CallButton_Click(object sender, RoutedEventArgs e)
{
if (_currentModel == null)
{
return;
}
SoftPhone.SetModel(_currentModel.AudioSender, _currentModel.VideoSender);
SoftPhone.StartCall(SoftPhone.SelectedDial);
}
/// <summary>
/// Handles the Click event of the Number control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void Number_Click(object sender, RoutedEventArgs e)
{
Button number = sender as Button;
string dialedDigit = number.Content.ToString();
//typednumber.Append(dialedDigit);
_dataContext.DialedDigits = _dataContext.DialedDigits.Trim();
if (string.IsNullOrEmpty(_dataContext.DialedDigits))
{
_dataContext.DialedDigits = dialedDigit;
}
else
{
_dataContext.DialedDigits += dialedDigit;
}
if (_dataContext.DialedDigits.Length > 9 && txtNumbers.FontSize > 26.75)
{
txtNumbers.FontSize = txtNumbers.FontSize - 2.75;
}
else if (_dataContext.DialedDigits.Length <= 9)
{
if (txtNumbers.FontSize != 35)
{
txtNumbers.FontSize = 35;
}
}
else
{
_dataContext.DialedDigits += " ";
}
SoftPhone softPhone = new SoftPhone();
OutputValues output = softPhone.DtmfSend(dialedDigit);
if (output.MessageCode == "200")
{
//_dataContext.StatusMessage = output.Message.ToString();
}
else if (output.MessageCode == "2001")
{
//_dataContext.StatusMessage = output.Message.ToString();
//lblStatus.Foreground = Brushes.Red;
}
if (txtNumbers.Text.Length >= 0)
{
txtNumbers.SelectionStart = txtNumbers.Text.Length - 1;
txtNumbers.SelectionLength = 0;
txtNumbers.UpdateLayout();
}
}
void Model_AlarmEvent(object sender, EventArgs e)
{
if (_currentModel != null)
{
SoftPhone.SetModel(_currentModel.AudioSender, _currentModel.VideoSender);
}
InvokeGuiThread(() =>
{
if (AlarmCallCheckBox.IsChecked != null && (bool)AlarmCallCheckBox.IsChecked)
{
if (SoftPhone != null)
{
Task.Factory.StartNew(SoftPhone.StartAlarmCalls);
}
}
});
}
void MainWindow_OnClosing(object sender, CancelEventArgs e)
{
if (SoftPhone != null)
{
SoftPhone.CloseCall();
SoftPhone.CloseAlarmCalls();
}
foreach (var camera in ModelList)
{
camera.Disconnect();
camera.Close();
}
foreach (var viewer in _videoViewerList.Where(viewer => viewer.Model != null))
{
viewer.Model.Disconnect();
viewer.Model.Close();
}
}
private object InitalizeProcess()
{
CloudLog.Debug("{0} Initializing has started...", GetType().Name);
var sw = new Stopwatch();
sw.Start();
if (!string.IsNullOrEmpty(_username))
{
var logonResponse = Request("Logon", new
{
User = _username,
Password = _password
});
Debug.WriteSuccess(GetType().Name + " Login Response", logonResponse);
}
if (_components.Count == 0)
{
CloudLog.Debug("{0} has no component details... requesting...", GetType().Name);
var response = Request("Component.GetComponents", null);
CloudLog.Debug("QsysCore has received list of user defined components, count = {0}",
response.Result.Children().Count());
foreach (var component in response.Result.Children())
{
CloudLog.Debug("QsysCore has compononent \"{0}\"", component["Name"].Value <string>());
}
foreach (var component in response.Result.Children()
.Where(c => _userDefinedComponentNames.Contains(c["Name"].Value <string>())))
{
var name = component["Name"].Value <string>();
if (_components.ContainsKey(name))
{
continue;
}
switch (component["Type"].Value <string>())
{
case "audio_file_player":
_components[name] = new AudioFilePlayer(this, component);
break;
case "mixer":
_components[name] = new Mixer(this, component);
break;
case "system_mute":
case "gain":
_components[name] = new Gain(this, component);
break;
case "scriptable_controls":
_components[name] = new ScriptableControls(this, component);
break;
case "snapshot_controller":
_components[name] = new SnapshotController(this, component);
break;
case "softphone":
_components[name] = new SoftPhone(this, component);
break;
case "pots_control_status_core":
_components[name] = new PotsPhone(this, component);
break;
case "signal_presence":
_components[name] = new SignalPresence(this, component);
break;
case "sine":
_components[name] = new Sine(this, component);
break;
case "router_with_output":
_components[name] = new RouterWithOutput(this, component);
break;
case "io_status":
_components[name] = new IoStatus(this, component);
break;
default:
_components[name] = new GenericComponent(this, component);
break;
}
}
}
else
{
CloudLog.Debug("{0} has component details... updating...", GetType().Name);
foreach (var component in this)
{
component.UpdateAsync();
}
}
_initialized = true;
sw.Stop();
CloudLog.Debug("{0} has initialized, process time = {1}", GetType().Name, sw.Elapsed);
OnHasIntitialized(this);
DefaultChangeGroup.PollAuto(1.0);
return(null);
}
/// <summary>
/// Handles the Click event of the btnOk control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnOk_Click(object sender, RoutedEventArgs e)
{
try
{
if (cbQueue.Text != "" && _dataContext.LoadCollection.FindIndex(x => x.Equals(cbQueue.Text, StringComparison.OrdinalIgnoreCase)) != -1)
{
OutputValues loginResponse = null;
_dataContext.AgentPassword = txtAgentPassword.Password.ToString();
string workMode = "optional";
string switchtype = "avaya";
if (_dataContext.SwitchName.ToLower().Contains("nortel"))
{
switchtype = "nortel";
}
var softLogin = new SoftPhone();
if (!_dataContext.IsTserverConnected)
{
var media = (Datacontext.AvailableServerDic.Where(x => x.Value == Genesyslab.Platform.Configuration.Protocols.Types.CfgAppType.CFGTServer.ToString())).ToDictionary(x => x.Key, y => y.Value);
if (media == null)
{
return;
}
if (media.Count > 0)
{
if (Datacontext.TServersSwitchDic.ContainsKey(Datacontext.UsedTServerSwitchDBId) &&
media.Any(x => (x.Key.ToString().Split(','))[0].Trim() == Datacontext.TServersSwitchDic[Datacontext.UsedTServerSwitchDBId]))
{
var tserverName = media.Where(x => (x.Key.ToString().Split(','))[0].Trim() == Datacontext.TServersSwitchDic[Datacontext.UsedTServerSwitchDBId]).FirstOrDefault().Key;
loginResponse = softLogin.Initialize(_dataContext.Place, _dataContext.UserName, _configContainer.ConfServiceObject, tserverName, _dataContext.AgentLoginId, _dataContext.AgentPassword, _dataContext.SwitchType);
if (loginResponse.MessageCode != "200")
{
goto End;
}
}
}
else
{
_logger.Error("LogonInfo btnOk_Click: " + "T-server not configured");
goto End;
}
}
loginResponse = softLogin.Login(_dataContext.Place, _dataContext.UserName, workMode, _dataContext.Queue, _dataContext.AgentLoginId, _dataContext.AgentPassword);
if (loginResponse.MessageCode == "200")
{
if (_configContainer.AllKeys.Contains("login.voice.enable.auto-ready") &&
((string)_configContainer.GetValue("login.voice.enable.auto-ready")).ToLower().Equals("true"))
{
var softReady = new SoftPhone();
softReady.Ready();
}
_logger.Debug("Agent Login Successful");
}
else if (loginResponse.MessageCode == "2001" || loginResponse.MessageCode == "2002")
{
_logger.Error(" LogonInfo btnOk_Click:" + loginResponse.Message);
}
else if (loginResponse.MessageCode == "2004")
{
if (_view != null)
{
_view.PlaceAlreadyTaken(loginResponse);
}
}
End:
_logger.Debug("LogonInfo btnok_click : Login using Place : " + _dataContext.Place + " Username : "******" Queue : " + _dataContext.QueueSelectedValue + " Application : " + _dataContext.ApplicationName + " LoginID : " +
_dataContext.AgentLoginId);
this.Close();
_dataContext.IsLogonInfoOpened = false;
}
}
catch (Exception commonException)
{
_logger.Error("btnOk_Click:" + commonException.ToString());
}
}
/// <summary>
/// Prepares the user data.
/// </summary>
private void PrepareUserData()
{
string finalDateTime = string.Empty;
try
{
_updateUserEventData.Clear();
if (_datacontext.userAttachData.ContainsKey("GSW_RECORD_HANDLE"))
{
if (!_updateUserEventData.ContainsKey("GSW_RECORD_HANDLE"))
{
_updateUserEventData.Add("GSW_RECORD_HANDLE", Convert.ToInt32(_datacontext.userAttachData["GSW_RECORD_HANDLE"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_RECORD_HANDLE is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_APPLICATION_ID"))
{
if (!_updateUserEventData.ContainsKey("GSW_APPLICATION_ID"))
{
_updateUserEventData.Add("GSW_APPLICATION_ID", Convert.ToInt32(_datacontext.userAttachData["GSW_APPLICATION_ID"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_APPLICATION_ID is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
if (!_updateUserEventData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
_updateUserEventData.Add("GSW_CAMPAIGN_NAME", Convert.ToInt32(_datacontext.userAttachData["GSW_CAMPAIGN_NAME"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CAMPAIGN_NAME is null");
}
}
if (chkbxPersonalCallback.IsChecked == true)
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "1");
}
}
else
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "0");
}
}
if (!_updateUserEventData.ContainsKey("GSW_CALLBACK_TYPE"))
{
_updateUserEventData.Add("GSW_CALLBACK_TYPE", "Campaign");
}
if (_datacontext.userAttachData.ContainsKey("GSW_CALLING_LIST"))
{
if (!_updateUserEventData.ContainsKey("GSW_CALLING_LIST"))
{
_updateUserEventData.Add("GSW_CALLING_LIST", Convert.ToInt32(_datacontext.userAttachData["GSW_CALLING_LIST"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CALLING_LIST is null");
}
}
if (chkbxRescheduleCall.IsChecked == true)
{
DateTime dt = new DateTime();
dt = Convert.ToDateTime(dpRescheduledate.Text);
DateTime dtTime = new DateTime();
dtTime = Convert.ToDateTime(dpRescheduletime.Text);
if (_configContainer.AllKeys.Contains("voice.ocs.time-format") && !string.IsNullOrEmpty(_configContainer.GetAsString("voice.ocs.time-format")))
{
try
{
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString(_configContainer.GetAsString("voice.ocs.time-format"), CultureInfo.InstalledUICulture);
}
catch (Exception generalException)
{
_logger.Error("Error occurred while converting time in the given format : " + _configContainer.GetAsString("voice.ocs.time-format") + " : " + generalException.ToString());
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString("HH:mm", CultureInfo.InstalledUICulture);
}
}
if (!_updateUserEventData.ContainsKey("GSW_DATE_TIME"))
{
_updateUserEventData.Add("GSW_DATE_TIME", finalDateTime);
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "RecordReschedule");
}
}
if (!string.IsNullOrEmpty(cmbCallResult.Text.Trim()) && cmbCallResult.SelectedIndex >= 0)
{
if (!_updateUserEventData.ContainsKey("GSW_CALL_RESULT"))
{
_updateUserEventData.Add("GSW_CALL_RESULT", Convert.ToInt32(cmbCallResult.SelectedValue.ToString()));
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_PHONE"))
{
if (!_updateUserEventData.ContainsKey("GSW_PHONE"))
{
_updateUserEventData.Add("GSW_PHONE", _datacontext.userAttachData["GSW_PHONE"].ToString());
}
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats");
}
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
SendRecordProcessed(_updateUserEventData);
}
catch (Exception generalException)
{
_logger.Error("Error occurred in PrepareUserData() : " + generalException.ToString());
}
}
public void InitializeIntegration(ConfService confProtocol, string applicationName, System.Collections.Generic.Dictionary <string, bool> integrationMediaList = null)
{
Thread newThread = new Thread(() =>
{
_logger.Info("**********************************************************************************************************************");
_logger.Info("Pointel.Integration.Core :" + Assembly.GetExecutingAssembly().GetName().Version);
_logger.Info("***********************************************************************************************************************");
_logger.Info("Retrieving Values from Application third party integration start.");
ReadApplication readApplication = new ReadApplication();
Settings settings = Settings.GetInstance();
try
{
readApplication.ReadIntegrationDecisionKeyCollections();
callData = readApplication.ReadFileIntegrationKeyCollections(confProtocol, applicationName);
readApplication.ReadApplicationValue(confProtocol, applicationName);
newCallDataProvider = new CallDataProviders();
if (settings.EnableFileCommunication)
{
InitFileIntegration();
}
else
{
_logger.Warn("File Communication Disabled");
}
if (settings.EnablePortCommunication)
{
try
{
portSubscriber = new PortSubscriber();
portSubscriber.Subscribe(newCallDataProvider);
callData.PortData.Decision = IntegrationAction.Open;
newCallDataProvider.NewCallData(callData);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe Port as " + ex.Message);
}
}
else
{
_logger.Info("Port integration disabled.");
}
if (settings.EnablePipeCommunication)
{
InitPipeIntegration();
}
else
{
_logger.Info("Pipe integration disabled.");
}
if (settings.EnableURLCommunication)
{
InitWebUrlIntegration(integrationMediaList);
}
else
{
_logger.Info("URL integration disabled.");
}
if (settings.EnableCrmDbCommunication)
{
try
{
crmDbSubscriber = new CrmDbSubscriber();
crmDbSubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Database integration disabled");
}
if (ConfigContainer.Instance().AllKeys.Contains("voice.enable.agent-activity-db-integration") && ConfigContainer.Instance().GetAsBoolean("voice.enable.agent-activity-db-integration"))
{
try
{
var agentActivitySubscriber = new AgentActivitySubscriber();
agentActivitySubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Agent interaction activity disabled");
}
ISoftphoneListener softSubscriber = new DesktopMessenger();
SoftPhone softPhone = new SoftPhone();
softPhone.Subscribe(softSubscriber, Softphone.Voice.SoftPhoneSubscriber.Integration);
StartHIMMSIntegration();
}
catch (Exception generalException)
{
_logger.Error("Error occurred while reading integration part from the application " + generalException.ToString());
}
}); newThread.Start();
}
void SipUnregistrationButton_Click(object sender, RoutedEventArgs e)
{
SoftPhone.UnregisterPhoneLine();
}
void CallHangUpButton_Click(object sender, RoutedEventArgs e)
{
SoftPhone.CloseCall();
}