/// <summary>
/// Creates AdaptiveCard from Notification.
/// </summary>
/// <param name="serviceNowNotification">ServiceNow Notification.</param>
/// <returns>AdaptiveCard.</returns>
public static AdaptiveCard ToAdaptiveCard(this ServiceNowNotification serviceNowNotification)
{
var card = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
new AdaptiveContainer
{
Items = new List <AdaptiveElement>
{
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Stretch,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = $"Title: {serviceNowNotification.Title}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Urgency: {serviceNowNotification.Urgency}",
Color = AdaptiveTextColor.Good,
MaxLines = 1,
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Large
},
new AdaptiveTextBlock
{
Text = $"Description: {serviceNowNotification.Description}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Impact: {serviceNowNotification.Impact}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
}
}
}
}
}
}
}
};
return(card);
}
protected async Task <IActionResult> Post(
ServiceNowNotification request,
CancellationToken cancellationToken)
{
ServiceResponse result = await this.MessageReceiver
.Receive(request, cancellationToken);
return(new ContentResult {
StatusCode = (int)result.Code, Content = result.Message
});
}
/// <summary>
/// Continue the conversation callback.
/// </summary>
/// <param name="turnContext">Turn context.</param>
/// <param name="notification">Activity text.</param>
/// <returns>Bot Callback Handler.</returns>
private BotCallbackHandler ContinueConversationCallback(ITurnContext turnContext, ServiceNowNotification notification, ConversationReference conversationReference)
{
// Update Conversation
return(async(turnContext, cancellationToken) =>
{
var activity = turnContext.Activity.CreateReply();
activity.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = notification.ToAdaptiveCard()
}
};
EnsureActivity(activity);
if (turnContext.Activity.ChannelId == Microsoft.Bot.Connector.Channels.Msteams)
{
// Get Activity ReferenceMap from Proactive State
ActivityReferenceMap activityReferenceMap = await _activityReferenceMapAccessor.GetAsync(
turnContext,
() => new ActivityReferenceMap(),
cancellationToken)
.ConfigureAwait(false);
// Return Added Incident Envelope
// Get saved Activity Reference mapping to conversation Id
activityReferenceMap.TryGetValue(conversationReference.Conversation.Id + notification.Id, out var activityReference);
// if there is no activity mapping to conversation reference
// then send a new activity and save activity to activityReferenceMap
if (activityReference == null)
{
var resourceResponse = await turnContext.SendActivityAsync(activity);
// Store Activity and Thread Id mapping to ConversationReference and TicketId from eventData
activityReferenceMap[conversationReference.Conversation.Id + notification.Id] = new ActivityReference
{
ActivityId = resourceResponse.Id,
ThreadId = conversationReference.Conversation.Id,
};
}
else
{
// Update Create Ticket Button with another Adaptive card to Update/Delete Ticket
await _teamsTicketUpdateActivity.UpdateTaskModuleActivityAsync(
turnContext,
activityReference,
notification.ToAdaptiveCard(),
cancellationToken);
}
// Save activity reference map state
await _activityReferenceMapAccessor.SetAsync(turnContext, activityReferenceMap).ConfigureAwait(false);
// Save Conversation State
await _proactiveState
.SaveChangesAsync(turnContext).ConfigureAwait(false);
}
else
{
// Not a TeamsChannel just send a conversation update
await turnContext.SendActivityAsync(activity);
}
});
}
/// <summary>
/// Continue the conversation callback.
/// </summary>
/// <param name="context">Turn context.</param>
/// <param name="message">Activity text.</param>
/// <returns>Bot Callback Handler.</returns>
private BotCallbackHandler ContinueConversationCallback(ITurnContext context, ServiceNowNotification notification)
{
return(async(turnContext, cancellationToken) =>
{
var activity = context.Activity.CreateReply();
activity.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = notification.ToAdaptiveCard()
}
};
EnsureActivity(activity);
await turnContext.SendActivityAsync(activity);
});
}
/// <summary>
/// Creates AdaptiveCard from Notification.
/// </summary>
/// <param name="serviceNowNotification">ServiceNow Notification.</param>
/// <returns>AdaptiveCard.</returns>
public static AdaptiveCard ToAdaptiveCard(this ServiceNowNotification serviceNowNotification)
{
var card = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
new AdaptiveContainer
{
Items = new List <AdaptiveElement>
{
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Stretch,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = $"Incident Number: {serviceNowNotification.Id}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Title: {serviceNowNotification.Title}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Urgency: {serviceNowNotification.Urgency}",
Color = serviceNowNotification.Urgency.Equals("1") ? AdaptiveTextColor.Attention : serviceNowNotification.Urgency.Equals("2") ? AdaptiveTextColor.Warning : AdaptiveTextColor.Good,
MaxLines = 1,
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Large
},
new AdaptiveTextBlock
{
Text = $"Description: {serviceNowNotification.Description}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Impact: {serviceNowNotification.Impact}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = $"Updated By: {serviceNowNotification.UpdatedBy}",
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
new AdaptiveTextBlock
{
Text = "Updated Time: " + string.Format("{0:HH:mm:ss tt}", DateTime.Now),
Wrap = true,
Spacing = AdaptiveSpacing.Small,
Weight = AdaptiveTextWeight.Bolder
},
}
}
}
}
}
}
}
};
return(card);
}
