public ActionResult getCustomer(int idAgent)
{
RequestAgentModel agentRequested = new RequestAgentModel();
RequestViewModel customerRequest = new RequestViewModel();
// conversation Id, this set of varibles are sent back to the client...
int requestAgent = 0;
string customerName = "";
bool isAgentRequested = false;
var requestPath = Server.MapPath("../JsonFilesTemporary/jsonRequest.json");
var requestAgentsPath = Server.MapPath("../JsonFilesTemporary/requestAgents.json");
List <RequestViewModel> requests = new List <RequestViewModel>();
List <RequestAgentModel> requestAgents = new List <RequestAgentModel>();
JsonFileManager.LoadJson(ref requests, requestPath);
JsonFileManager.LoadJson(ref requestAgents, requestAgentsPath);
agentRequested = requestAgents.Where(r => r.idAgent == idAgent).FirstOrDefault();
if (agentRequested != null)
{
isAgentRequested = true;
requestAgent = agentRequested.idRequestAgent;
customerRequest = requests.Where(r => r.IdRequestCustomer == agentRequested.idCustomerRequest).FirstOrDefault();
customerName = customerRequest.CustomerName + " " + customerRequest.Email;
}
return(Json(new { isAgentRequested = isAgentRequested, requestAgent = requestAgent, customerName = customerName }, JsonRequestBehavior.AllowGet));
}
public ActionResult GetAvailableAgent(int idRequest)
{
bool isAgentFound = false;
RequestAgentModel requestAgent = new RequestAgentModel();
requestAgent.idRequestAgent = 0;
AgentAvailableModel assignedAgent = null;
var agentsAvailablePath = Server.MapPath("../JsonFilesTemporary/jsonAgentsAvailable.json");
var requestAgentsPath = Server.MapPath("../JsonFilesTemporary/requestAgents.json");
JsonFileManager.LoadJson(ref agentsAvailable, agentsAvailablePath);
var items = agentsAvailable.Where(a => a.Available == true).Count();
if (items > 0)
{
assignedAgent = agentsAvailable.Where(a => a.Available == true).First();
isAgentFound = true;
agentsAvailable.First(a => a.AgentId == assignedAgent.AgentId).Available = false;
JsonFileManager.saveRequests(agentsAvailable, agentsAvailablePath);
JsonFileManager.LoadJson(ref requestAgents, requestAgentsPath);
Random rnd = new Random();
var randomid = rnd.Next(1, 1000);
requestAgent = new RequestAgentModel
{
idRequestAgent = randomid,
idAgent = assignedAgent.AgentId,
idCustomerRequest = idRequest,
isFinished = false
};
requestAgents.Add(requestAgent);
JsonFileManager.saveRequests(requestAgents, requestAgentsPath);
}
return(Json(new { data = assignedAgent, result = isAgentFound, idRequestAgent = requestAgent.idRequestAgent }, JsonRequestBehavior.AllowGet));
}
