public JObject TransferCall(String connection, int agentId, int accountId, int callId, int toAgentId, Boolean isWarmTransfer)
{
try
{
Press3.DataAccessLayer.Calls callsObject = new Press3.DataAccessLayer.Calls(connection);
DataSet ds = callsObject.TransferCall(agentId, accountId, callId, toAgentId, isWarmTransfer);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
JObject hangupResponse = new JObject();
JObject dialResponse = new JObject();
if (ds.Tables[0].Rows.Count > 0)
{
if (ds.Tables["OutputParameters"].Rows[0]["Success"].ToString() == "True")
{
dialResponse = Dial(ds, connection, isWarmTransfer, toAgentId);
if (Convert.ToBoolean(dialResponse.SelectToken("Success").ToString()))
{
//if (ds.Tables[0].Rows[0]["OriginationUrl"].ToString() == "user/")
if ((ds.Tables[0].Rows[0]["OriginationUrl"].ToString() != null) && (!ds.Tables[0].Rows[0]["OriginationUrl"].ToString().Contains("verto")))
{
string callType = "";
if (!isWarmTransfer)
{
callType = "2";
}
else
{
callType = "3";
}
Logger.Info("AgentWarmTransferId:" + toAgentId.ToString());
StringBuilder publishData = new StringBuilder();
JObject messageJobj = new JObject(new JProperty("Channel_Name", "Agent_" + toAgentId.ToString()),
new JProperty("CallId", callId),
new JProperty("ConferenceRoom", ds.Tables[0].Rows[0]["ConferenceRoom"].ToString()),
new JProperty("FromNumber", ds.Tables[0].Rows[0]["Source"].ToString()),
new JProperty("IsAgent", false),
new JProperty("CallType", callType),
new JProperty("RequestUUID", ""),
new JProperty("Event", "enter"));
Press3.DataAccessLayer.WebSocketController WSCObj = new Press3.DataAccessLayer.WebSocketController(connection);
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
ds.Trace(messageJobj);
}
}
}
}
helper.ParseDataSet(ds);
helper.CreateProperty("ToAgentRequestUUID", dialResponse.SelectToken("RequestUUID").ToString());
}
}
catch (Exception ex)
{
helper.CreateProperty("RetMessage", ex.ToString());
Logger.Error("Exception In AgentLogout " + ex.ToString());
}
return(helper.GetResponse());
}
public JObject UpdateCallDetails(HttpContext context, string connectionString, string outboundCallBackUrl, bool isCustomer, int agentId, string voiceClipPath)
{
JObject resObj = new JObject();
Gateways gatewayObj = new Gateways();
DataSet ds = null;
string conferenceRoom = ""; string gatewayURL = "";
try
{
ParseParameters(context);
UDC.OutboundCall callObj = new UDC.OutboundCall();
Press3.DataAccessLayer.OutboundCall outboundCallObj = new Press3.DataAccessLayer.OutboundCall(connectionString);
if (httpParameters.Event == "newcall")
{
callObj.Event = httpParameters.Event;
callObj.Id = httpParameters.SequenceNumber;
callObj.IsCustomer = isCustomer;
if (!isCustomer)
{
JObject messageJobj = new JObject(new JProperty("Channel_Name", "Agent_o_" + httpParameters.CallUUid),
new JProperty("Message", httpParameters.CallStatus),
new JProperty("CallId", httpParameters.SequenceNumber),
new JProperty("Event", httpParameters.Event));
Press3.DataAccessLayer.WebSocketController WSCObj = new Press3.DataAccessLayer.WebSocketController(connectionString);
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
}
Logger.Info("WebSocket newcall event");
ds = outboundCallObj.UpdateCallDetails(callObj);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
ds = outboundCallObj.GetAgentConferenceRoom(httpParameters.SequenceNumber);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
if (ds.Tables.Count > 0)
{
if (Convert.ToBoolean(ds.Tables[0].Rows[0]["Success"]))
{
conferenceRoom = ds.Tables[0].Rows[0]["ConferenceRoom"].ToString();
}
}
}
if (isCustomer)
{
if (conferenceRoom != "")
{
helper.CreateProperty(UDC.Label.RESPONSEXML, "<Response><Conference callbackUrl='" + outboundCallBackUrl + "?IsCustomer=true&AgentId=" + agentId + "'>" + conferenceRoom + "</Conference></Response>");
}
else
{
helper.CreateProperty(UDC.Label.RESPONSEXML, "<Response></Hangup></Response>");
}
}
else
{
helper.CreateProperty(UDC.Label.RESPONSEXML, "<Response><Conference waitSound='" + voiceClipPath + "AloneWaitClip.mp3' callbackUrl='" + outboundCallBackUrl + "?IsCustomer=false&AgentId=" + agentId + "'>" + httpParameters.CallUUid + "</Conference></Response>");
}
helper.ParseDataSet(ds);
}
}
else if (httpParameters.Event == "hangup")
{
callObj.Event = httpParameters.Event;
callObj.Id = httpParameters.SequenceNumber;
callObj.RingTime = httpParameters.RingTIme;
callObj.AnswerTime = httpParameters.StartTime;
callObj.EndTime = httpParameters.EndTime;
callObj.EndReason = httpParameters.EndReason;
callObj.HangupDisposition = httpParameters.HangupDisposition;
callObj.IsCustomer = isCustomer;
JObject messageJobj = new JObject();
Press3.DataAccessLayer.WebSocketController WSCObj = new Press3.DataAccessLayer.WebSocketController(connectionString);
if (!isCustomer)
{
messageJobj = new JObject(new JProperty("Channel_Name", "Agent_o_" + httpParameters.CallUUid),
new JProperty("Message", httpParameters.EndReason),
new JProperty("CallId", httpParameters.SequenceNumber),
new JProperty("Event", httpParameters.Event));
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
}
ds = outboundCallObj.UpdateCallDetails(callObj);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
ds = outboundCallObj.GetAgentConferenceRoom(httpParameters.SequenceNumber);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
if (ds.Tables.Count > 0)
{
if (Convert.ToBoolean(ds.Tables[0].Rows[0]["Success"]))
{
gatewayURL = ds.Tables[0].Rows[0]["GatewayURL"].ToString();
conferenceRoom = ds.Tables[0].Rows[0]["ConferenceRoom"].ToString();
}
}
}
helper.ParseDataSet(ds);
}
messageJobj = new JObject(new JProperty("Channel_Name", "Agent_" + agentId),
new JProperty("CallId", httpParameters.SequenceNumber.ToString()),
new JProperty("ConferenceRoom", conferenceRoom),
new JProperty("FromNumber", httpParameters.FromNumber),
new JProperty("IsAgent", true),
new JProperty("CallType", 1),
new JProperty("RequestUUID", httpParameters.RequestUuid),
new JProperty("IsOutbound", 1),
new JProperty("Event", "exit"));
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
Logger.Info("WebSocket hangup event");
JObject apiResponseObj = new JObject();
JObject apiResponseObjPrivate = new JObject();
Gateways gatewaysObj = new Gateways();
Press3.DataAccessLayer.Conference confObj = new Press3.DataAccessLayer.Conference(connectionString);
apiResponseObj = gatewaysObj.RestApiRequest("ConferenceName=" + conferenceRoom + "&MemberID=all", gatewayURL + "ConferenceHangup/", "POST");
apiResponseObjPrivate = gatewaysObj.RestApiRequest("ConferenceName=private_" + conferenceRoom + "&MemberID=all", gatewayURL + "ConferenceHangup/", "POST");
if (isCustomer)
{
ds = outboundCallObj.UpdateCallBackRequestStatus(callObj);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
helper.ParseDataSet(ds);
}
}
}
else if (httpParameters.Event == "conference" && httpParameters.ConferenceAction == "enter")
{
callObj.Id = httpParameters.SequenceNumber;
callObj.Event = httpParameters.Event;
callObj.ConferenceAction = httpParameters.ConferenceAction;
callObj.RequestUUID = httpParameters.RequestUuid;
callObj.Source = httpParameters.FromNumber;
callObj.Destination = httpParameters.ToNumber;
callObj.FsMemberId = httpParameters.ConferenceMemberID;
callObj.IsCustomer = isCustomer;
callObj.EventTimeStamp = httpParameters.Eventtimestamp;
callObj.ConferenceName = httpParameters.ConferenceName;
callObj.AgentId = agentId;
if (isCustomer)
{
if (!httpParameters.ConferenceName.StartsWith("private"))
{
JObject messageJobj = new JObject(new JProperty("Channel_Name", "Agent_" + agentId),
new JProperty("CallId", httpParameters.SequenceNumber.ToString()),
new JProperty("ConferenceRoom", httpParameters.ConferenceName),
new JProperty("FromNumber", httpParameters.FromNumber),
new JProperty("IsAgent", true),
new JProperty("CallType", 1),
new JProperty("RequestUUID", httpParameters.RequestUuid),
new JProperty("IsOutbound", 1),
new JProperty("Event", httpParameters.ConferenceAction));
Press3.DataAccessLayer.WebSocketController WSCObj = new Press3.DataAccessLayer.WebSocketController(connectionString);
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
}
}
else
{
JObject messageJobj = new JObject(new JProperty("Channel_Name", "Agent_" + agentId),
new JProperty("CallId", httpParameters.SequenceNumber.ToString()),
new JProperty("ConferenceRoom", httpParameters.ConferenceName),
new JProperty("FromNumber", httpParameters.FromNumber),
new JProperty("IsAgent", true),
new JProperty("CallType", 9),
new JProperty("RequestUUID", httpParameters.RequestUuid),
new JProperty("IsOutbound", 1),
new JProperty("ConferenceEvent", httpParameters.ConferenceAction),
new JProperty("Event", "CustomerOutBound"));
Press3.DataAccessLayer.WebSocketController WSCObj = new Press3.DataAccessLayer.WebSocketController(connectionString);
WSCObj.InsertWsNofificationQueue(messageJobj.ToString());
}
ds = outboundCallObj.UpdateOutboundConferenceDetails(callObj);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
helper.ParseDataSet(ds);
}
}
else if (httpParameters.Event == "conference" && httpParameters.ConferenceAction == "exit")
{
callObj.Id = httpParameters.SequenceNumber;
callObj.Event = httpParameters.Event;
callObj.ConferenceAction = httpParameters.ConferenceAction;
callObj.FsMemberId = httpParameters.ConferenceMemberID;
callObj.EventTimeStamp = httpParameters.Eventtimestamp;
ds = outboundCallObj.UpdateOutboundConferenceDetails(callObj);
if (ds == null)
{
helper.CreateProperty(UDC.Label.MESSAGE, "No data returned from database");
helper.CreateProperty(UDC.Label.SUCCESS, false);
}
else
{
helper.ParseDataSet(ds);
}
}
}
catch (Exception ex)
{
Logger.Error("Exception in BAL.UpdateCallDetails" + ex.ToString());
}
return(helper.GetResponse());
}
