public void CreateUserEndpoint(string userURI)
{
UserEndpointSettings settings = new UserEndpointSettings(userURI);
user = new UserEndpoint(collabPlatform, settings);
user.EndEstablish(user.BeginEstablish(null, null));
if (user.State != LocalEndpointState.Established)
{
throw new Exception("Local endpoint state is not established");
}
alertNotification = null;
}
void LocalOwnerPresence_PresenceNotificationReceived(object sender, LocalPresentityNotificationEventArgs e)
{
user.LocalOwnerPresence.PresenceNotificationReceived -= LocalOwnerPresence_PresenceNotificationReceived;
foreach (PresenceCategoryWithMetaData category in e.SelfUsageCategories)
{
if (category.Name.ToLowerInvariant() == "alerts")
{
alertNotification = category;
break;
}
}
waitForAlertNotificationUpdate.Set();
}
/// <summary>
/// PublishPresenceToWebCustomers is a method that indicates Web Users different levels of Presence based on
/// the average queue time, or whether the portal is getting drained.
/// </summary>
private void PublishPresenceToWebCustomers()
{
//Limitation: Note that this publication only makes sense if only one instance of the Application is in service.
// If multiple instances of the application were running at the same time, one shall consider using a database to coordinate the publication
// of the information.
PresenceState aggregateState;
if (_portalState == PortalState.Started ||
_portalState == PortalState.Draining)
{
if (_portalState == ContactCenter.PortalState.Started)
{
TimeSpan averageWaitTime = _agentHunter.AverageQueueTime.Value;
if (averageWaitTime <= AcdPortal.OneMinuteSpan)
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, String.Format("Expected Wait Time is \r\n {0} min and {1} sec",
averageWaitTime.Minutes,
averageWaitTime.Seconds)));
presenceActivity.SetAvailabilityRange(3500, 3500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
3500,
presenceActivity);
}
else if (averageWaitTime <= AcdPortal.FiveMinuteSpan)
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, String.Format("Expected Wait Time is \r\n {0} min and {1} sec",
averageWaitTime.Minutes,
averageWaitTime.Seconds)));
presenceActivity.SetAvailabilityRange(6500, 6500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
6500,
presenceActivity);
}
else
{
string activityString = null;
if (averageWaitTime.Hours > 0)
{
activityString = String.Format("Expect Long Wait Time; \r\n currently {0} hour {1} min and {2} sec", averageWaitTime.Hours, averageWaitTime.Minutes, averageWaitTime.Seconds);
}
else
{
activityString = String.Format("Expect Long Wait Time; \r\n currently {0} min and {1} sec", averageWaitTime.Minutes, averageWaitTime.Seconds);
}
var presenceActivity = new PresenceActivity(new LocalizedString(1033, activityString));
presenceActivity.SetAvailabilityRange(6500, 6500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
6500,
presenceActivity);
}
}
else
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, "This service is not available at this time; please call again later."));
presenceActivity.SetAvailabilityRange(9500, 9500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
9500,
presenceActivity);
}
PresenceCategoryWithMetaData averageQueueTimePublication = new PresenceCategoryWithMetaData(1,
ContainerIDForWebUsers,
aggregateState);
try
{
_endpoint.LocalOwnerPresence.BeginPublishPresence(new List <PresenceCategoryWithMetaData>()
{
averageQueueTimePublication
},
pub =>
{
try
{
_endpoint.LocalOwnerPresence.EndPublishPresence(pub);
}
catch (OperationFailureException ofex)
{
_logger.Log("AcdPortal failed to end publish average queue time", ofex);
}
catch (PublishSubscribeException psex)
{
_logger.Log("AcdPortal failed to end publish average queue time", psex);
}
catch (RealTimeException rtex)
{
_logger.Log("AcdPortal failed to end publish average queue time", rtex);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdPortal failed to begin publish average queue time", ivoex);
}
}
}
