private Task <Workflow> HandlePlayPromptOutcome(ConversationResult conversationResult, PlayPromptOutcome playPromptOutcome)
{
var outcomeEvent = new PlayPromptOutcomeEvent(conversationResult, CreateInitialWorkflow(), playPromptOutcome);
var eventHandler = OnPlayPromptCompleted;
return(InvokeHandlerIfSet(eventHandler, outcomeEvent));
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
System.Diagnostics.Trace.TraceInformation("We zitten in OnPlayPromptCompleted" + playPromptOutcomeEvent.ConversationResult.Id);
//var callState = this.callStateMap[playPromptOutcomeEvent.ConversationResult.Id];
//SetupRecording(playPromptOutcomeEvent.ResultingWorkflow);
return(Task.FromResult(true));
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
var callState = this.callStateMap[playPromptOutcomeEvent.ConversationResult.Id];
SetupInitialMenu(playPromptOutcomeEvent.ResultingWorkflow);
return(Task.FromResult(true));
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
CreateIvrOptions("Press 1 to record your voice, Press 2 to hangup.", 2, false)
};
return(Task.FromResult(true));
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
var callStateForClient = _callStateMap[playPromptOutcomeEvent.ConversationResult.Id];
callStateForClient.InitiallyChosenMenuOption = null;
SetupInitialMenu(playPromptOutcomeEvent.ResultingWorkflow);
return(Task.FromResult(true));
}
/// <summary>
/// Called when [play prompt completed].
/// </summary>
/// <param name="playPromptOutcomeEvent">The play prompt outcome event.</param>
/// <returns></returns>
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
// Add Choices for the caller
telemetryClient.TrackTrace($"PlayPromptCompleted - {playPromptOutcomeEvent.ConversationResult.Id}");
Recognize recognize = SetupInitialMenu();
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase> {
recognize
};
return(Task.FromResult(true));
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
if (response.Count > 0)
{
silenceTimes = 0;
var actionList = new List <ActionBase>();
foreach (var res in response)
{
Debug.WriteLine($"Response ----- {res}");
}
actionList.Add(GetPromptForText(response));
actionList.Add(GetRecordForText(string.Empty));
playPromptOutcomeEvent.ResultingWorkflow.Actions = actionList;
response.Clear();
}
else
{
if (sttFailed)
{
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetRecordForText("I didn't catch that, would you kindly repeat?")
};
sttFailed = false;
silenceTimes = 0;
}
else if (silenceTimes > 2)
{
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetPromptForText("Something went wrong. Call again later."),
new Hangup()
{
OperationId = Guid.NewGuid().ToString()
}
};
playPromptOutcomeEvent.ResultingWorkflow.Links = null;
silenceTimes = 0;
}
else
{
silenceTimes++;
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetSilencePrompt(2000)
};
}
}
return(Task.CompletedTask);
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
if (_response.Count > 0)
{
_silenceTimes = 0;
var actionList = new List <ActionBase>();
foreach (var res in _response)
{
Debug.WriteLine($"Resposta -- {res}");
}
actionList.Add(GetPromptForText(_response));
actionList.Add(GetRecordForText(string.Empty));
playPromptOutcomeEvent.ResultingWorkflow.Actions = actionList;
_response.Clear();
}
else
{
if (_sttFailed)
{
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetRecordForText("Não entendi, poderia repetir?")
};
_sttFailed = false;
_silenceTimes = 0;
}
else if (_silenceTimes > 2)
{
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetPromptForText("Ocorreu um problema no sistema. Por favor, ligue novamente."),
new Hangup {
OperationId = Guid.NewGuid().ToString()
}
};
playPromptOutcomeEvent.ResultingWorkflow.Links = null;
_silenceTimes = 0;
}
else
{
_silenceTimes++;
playPromptOutcomeEvent.ResultingWorkflow.Actions = new List <ActionBase>
{
GetSilencePrompt(2000)
};
}
}
return(Task.CompletedTask);
}
private Task OnPlayPromptCompleted(PlayPromptOutcomeEvent playPromptOutcomeEvent)
{
var callState = this.callStateMap[playPromptOutcomeEvent.ConversationResult.Id];
return(Task.FromResult(true));
}