public static string GetPhoneNumbersViewItem(RestCommand command, int phoneID)
{
PhoneNumbersViewItem phoneNumbersViewItem = PhoneNumbersView.GetPhoneNumbersViewItem(command.LoginUser, phoneID);
if (phoneNumbersViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(phoneNumbersViewItem.GetXml("PhoneNumbersViewItem", true));
}
public static string AddPhoneNumber(RestCommand command, ReferenceType refType, int refID)
{
if (!DataUtils.IsReferenceValid(command.LoginUser, refType, refID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
PhoneNumbers items = new PhoneNumbers(command.LoginUser);
PhoneNumber item = items.AddNewPhoneNumber();
item.ReadFromXml(command.Data, true);
item.RefType = refType;
item.RefID = refID;
item.Collection.Save();
return(PhoneNumbersView.GetPhoneNumbersViewItem(command.LoginUser, item.PhoneID).GetXml("PhoneNumber", true));
}
public static string GetPhoneNumber(RestCommand command, ReferenceType refType, int refID, int phoneID)
{
PhoneNumbersViewItem item = PhoneNumbersView.GetPhoneNumbersViewItem(command.LoginUser, phoneID);
if (item.RefType != refType && item.RefID != refID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
if (!DataUtils.IsReferenceValid(command.LoginUser, refType, refID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(item.GetXml("PhoneNumber", true));
}
public static string GetPhoneNumbersView(RestCommand command)
{
PhoneNumbersView phoneNumbersView = new PhoneNumbersView(command.LoginUser);
phoneNumbersView.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(phoneNumbersView.GetXml("PhoneNumbersView", "PhoneNumbersViewItem", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetPhoneNumbers(RestCommand command, ReferenceType refType, int refID, bool orderByDateCreated = false)
{
if (!DataUtils.IsReferenceValid(command.LoginUser, refType, refID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
PhoneNumbersView items = new PhoneNumbersView(command.LoginUser);
if (orderByDateCreated)
{
items.LoadByID(refID, refType, "DateCreated DESC");
}
else
{
items.LoadByID(refID, refType);
}
return(items.GetXml("PhoneNumbers", "PhoneNumber", true, command.Filters));
}
protected void Page_Load(object sender, EventArgs e)
{
string domain = SystemSettings.GetAppUrl();
if (Request["CustomerID"] == null)
{
EndResponse("Invalid Customer");
}
int organizationID = int.Parse(Request["CustomerID"]);
Organization organization = Organizations.GetOrganization(TSAuthentication.GetLoginUser(), organizationID);
if (organization == null)
{
EndResponse("Invalid Customer");
}
if (organization.OrganizationID != TSAuthentication.OrganizationID && organization.ParentID != TSAuthentication.OrganizationID)
{
EndResponse("Invalid Customer");
}
tipCompany.InnerText = organization.Name;
tipCompany.Attributes.Add("onclick", "top.Ts.MainPage.openNewCustomer(" + organizationID.ToString() + "); return false;");
StringBuilder props = new StringBuilder();
if (!string.IsNullOrEmpty(organization.Website))
{
string website;
website = organization.Website;
if (organization.Website.IndexOf("http://") < 0 && organization.Website.IndexOf("https://") < 0)
{
website = "http://" + organization.Website;
}
props.Append(string.Format("<dt>Website</dt><dd><a target=\"_blank\" href=\"{0}\">{0}</a></dd>", website));
}
if (organization.SAExpirationDate != null)
{
string css = organization.SAExpirationDate <= DateTime.UtcNow ? "tip-customer-expired" : "";
props.Append(string.Format("<dt>Service Expiration</dt><dd class=\"{0}\">{1:D}</dd>", css, (DateTime)organization.SAExpirationDate));
}
PhoneNumbersView numbers = new PhoneNumbersView(organization.Collection.LoginUser);
numbers.LoadByID(organization.OrganizationID, ReferenceType.Organizations);
foreach (PhoneNumbersViewItemProxy number in numbers.GetPhoneNumbersViewItemProxies())
{
props.Append(string.Format("<dt>{0}</dt><dd><a href=\"tel:{1}\">{1} {2}</a></dd>", number.PhoneType, number.FormattedPhoneNumber, number.Extension));
}
tipProps.InnerHtml = props.ToString();
TicketsView tickets = new TicketsView(TSAuthentication.GetLoginUser());
tickets.LoadLatest5Tickets(organizationID);
StringBuilder recent = new StringBuilder();
foreach (TicketsViewItem t in tickets)
{
if (t.TicketNumber != null && t.Name != null && t.Status != null)
{
recent.Append(string.Format("<div><a href='{0}?TicketNumber={1}' target='_blank' onclick='top.Ts.MainPage.openTicket({2}); return false;'><span class='ticket-tip-number'>{3}</span><span class='ticket-tip-status'>{4}</span><span class='ticket-tip-name'>{5}</span></a></div>", domain, t.TicketNumber, t.TicketNumber, t.TicketNumber, t.Status.Length > 17 ? t.Status.Substring(0, 15) + "..." : t.Status, t.Name.Length > 35 ? t.Name.Substring(0, 33) + "..." : t.Name));
}
}
if (recent.Length == 0)
{
recent.Append("There are no recent tickets for this organization");
}
tipRecent.InnerHtml = recent.ToString();
//Support Hours
StringBuilder supportHours = new StringBuilder();
if (organization.SupportHoursMonth > 0)
{
tipTimeSpent.Visible = true;
double timeSpent = organization.GetTimeSpentMonth(TSAuthentication.GetLoginUser(), organization.OrganizationID) / 60;
supportHours.AppendFormat("<div class='ui-widget-content ts-separator'></div><div id='tipRecent' runat='server'><dt>Monthly Support Hours</dt><dt>Hours Used</dt><dd>{0}</dd><dt>Hours Remaining</dt>", Math.Round(timeSpent, 2));
if (timeSpent > organization.SupportHoursMonth)
{
supportHours.AppendFormat("<dd class='red'>-{0}</dd>", Math.Round(timeSpent - organization.SupportHoursMonth, 2));
}
else
{
supportHours.AppendFormat("<dd>{0}</dd>", Math.Round(organization.SupportHoursMonth - timeSpent, 2));
}
}
tipTimeSpent.InnerHtml = supportHours.ToString();
// Customer Notes
StringBuilder notesString = new StringBuilder();
NotesView notes = new NotesView(TSAuthentication.GetLoginUser());
notes.LoadbyCustomerID(organizationID);
foreach (NotesViewItem t in notes)
{
notesString.Append(string.Format("<div><a href='#' target='_blank' onclick='top.Ts.MainPage.openNewCustomerNote({0},{1}); return false;'><span class='ticket-tip-name'>{2}</span></a></div>", t.RefID, t.NoteID, t.Title.Length > 65 ? t.Title.Substring(0, 65) + "..." : t.Title));
}
if (notesString.Length == 0)
{
notesString.Append("");
}
tipNotes.InnerHtml = notesString.ToString();
}
protected void Page_Load(object sender, EventArgs e)
{
if (Request["UserID"] == null)
{
EndResponse("Invalid User");
}
int?ticketID = null;
if (Request["TicketID"] != null)
{
int id;
if (int.TryParse(Request["TicketID"], out id))
{
ticketID = id;
}
}
string domain = SystemSettings.GetAppUrl();
int userID = int.Parse(Request["UserID"]);
User user = Users.GetUser(TSAuthentication.GetLoginUser(), userID);
if (user == null)
{
EndResponse("Invalid User");
}
Organization organization = Organizations.GetOrganization(user.Collection.LoginUser, user.OrganizationID);
if (user.OrganizationID != TSAuthentication.OrganizationID && organization.ParentID != TSAuthentication.OrganizationID)
{
EndResponse("Invalid User");
}
tipName.InnerText = user.FirstLastName;
if (user.OrganizationID == TSAuthentication.OrganizationID)
{
tipName.Attributes.Add("onclick", "top.Ts.MainPage.openNewContact(" + user.UserID.ToString() + "); return false;");
tipCompany.Visible = false;
}
else
{
tipName.Attributes.Add("onclick", "top.Ts.MainPage.openContact(" + user.UserID.ToString() + "," + user.OrganizationID.ToString() + "); return false;");
tipCompany.Visible = true;
}
tipCompany.InnerText = organization.Name;
tipCompany.Attributes.Add("onclick", "top.Ts.MainPage.openNewCustomer(" + user.OrganizationID.ToString() + "); return false;");
if (!string.IsNullOrEmpty(user.Title))
{
tipTitle.InnerHtml = user.Title + ", ";
}
StringBuilder props = new StringBuilder();
if (!string.IsNullOrEmpty(user.Email))
{
if (ticketID != null)
{
props.Append(string.Format("<dt>Email</dt><dd><a href=\"{0}\" target=\"_blank\">{1}</a></dd>", DataUtils.GetMailLinkHRef(user.Collection.LoginUser, userID, (int)ticketID), user.Email));
}
else
{
props.Append(string.Format("<dt>Email</dt><dd><a href=\"mailto:{0}\" target=\"_blank\">{0}</a></dd>", user.Email));
}
}
PhoneNumbersView numbers = new PhoneNumbersView(user.Collection.LoginUser);
numbers.LoadByID(user.UserID, ReferenceType.Users);
foreach (PhoneNumbersViewItemProxy number in numbers.GetPhoneNumbersViewItemProxies())
{
props.Append(string.Format("<dt>{0}</dt><dd><a href=\"tel:{1}\">{1} {2}</a></dd>", number.PhoneType, number.FormattedPhoneNumber, number.Extension));
}
tipProps.InnerHtml = props.ToString();
TicketsView tickets = new TicketsView(TSAuthentication.GetLoginUser());
tickets.LoadLatest5UserTickets(user.UserID);
StringBuilder recent = new StringBuilder();
foreach (TicketsViewItem t in tickets)
{
if (t.TicketNumber != null && t.Name != null && t.Status != null)
{
recent.Append(string.Format("<div><a href='{0}?TicketNumber={1}' target='_blank' onclick='top.Ts.MainPage.openTicket({2}); return false;'><span class='ticket-tip-number'>{3}</span><span class='ticket-tip-status'>{4}</span><span class='ticket-tip-name'>{5}</span></a></div>", domain, t.TicketNumber, t.TicketNumber, t.TicketNumber, t.Status.Length > 17 ? t.Status.Substring(0, 15) + "..." : t.Status, t.Name.Length > 35 ? t.Name.Substring(0, 33) + "..." : t.Name));
}
}
if (recent.Length == 0)
{
recent.Append("There are no recent tickets for this user");
}
tipRecent.InnerHtml = recent.ToString();
// Customer Notes
StringBuilder notesString = new StringBuilder();
NotesView notes = new NotesView(TSAuthentication.GetLoginUser());
notes.LoadbyContactID(user.UserID);
foreach (NotesViewItem t in notes)
{
notesString.Append(string.Format("<div><a href='#' target='_blank' onclick='top.Ts.MainPage.openNewContactNote({0},{1}); return false;'><span class='ticket-tip-name'>{2}</span></a></div>", t.RefID, t.NoteID, t.Title.Length > 65 ? t.Title.Substring(0, 65) + "..." : t.Title));
}
if (notesString.Length == 0)
{
notesString.Append("");
}
tipNotes.InnerHtml = notesString.ToString();
}