/// <summary>
/// Disconnect server
/// </summary>
public void Disconnect()
{
lock (s_SyncVar)
{
s_Connected = false;
if (TelephonyServer != null)
{
try
{
// stop campaign polling
if (tmrGetCampaigns != null)
{
tmrGetCampaigns.Stop();
tmrGetCampaigns = null;
}
// stop agents pooling
if (tmrGetAgents != null)
{
tmrGetAgents.Stop();
tmrGetAgents = null;
}
// stop running campaigns
StopAllCampaigns();
// dispose all channels
ManagedChannel.Dispose();
ManagedAgent.Dispose();
CampaignProcess.Dispose();
}
catch { }
try
{
CampaignAPI.DialerStoped(this.ActivityId);
}
catch (Exception ex)
{
Log.WriteException(ex, "Updating Dialer start error");
}
TelephonyServer.NewCall -= new NewCall(m_TelephonyServer_NewCall);
TelephonyServer.Dispose();
TelephonyServer = null;
// wait for a while, Child threads release the resources
Thread.Sleep(10);
Log.Write("|DE|Disconnected from VE server.");
}
}
}
/// <summary>
/// Get all loggedin agents and add it to pool
/// </summary>
private void GetLoggodInAgents()
{
try
{
//lock (s_SyncVar)
//{
// Update agents pool
List <Agent> agentList = AgentAPI.GetLoggedInAgents();
if (agentList != null)
{
ManagedAgent.InitializeAgents(agentList);
}
// }
}
catch (Exception ex)
{
Log.WriteException(ex, "Error Getting Campaigns");
}
}
/// <summary>
/// New call event for channel
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChannelResource_NewCall(object sender, NewCallEventArgs e)
{
if (e.ChannelResource is MsiChannel)
{
Log.Write("|MC|Msi {0} went off hook", e.ChannelResource.DeviceName);
// Start something here to managed an off hook agent...
//Check if the agent is logged in or not and play message
//to agent to Login else add to off hook list
ManagedAgent ma = ManagedAgent.CheckAgentLoggedIn(e.ChannelResource.DeviceName);
ManagedChannel mc = null;
if (ma != null)
{
if (!ma.AgentDetails.AllwaysOffHook)
{
foreach (ManagedChannel mc2 in ManagedChannel.MsiChannelList)
{
if (mc2.ChannelResource.Equals(e.ChannelResource))
{
mc = mc2;
break;
}
}
if (mc == null)
{
Log.Write("|MC|ChannelResource_NewCall unable to locate channel.");
}
else
{
ma.InboundAgent(mc);
}
}
else
{
Log.Write("|MC|ChannelResource_NewCall AllwaysOffHook agent with station-{0}", e.ChannelResource.DeviceName);
}
}
else
{
try
{
// VoiceResource on MSIChannel,
// e.ChannelResource.VoiceResource.PlayTTS("Please Login");
}
finally
{
e.ChannelResource.Disconnect();
}
}
}
else
{
// Handle new call event
try
{
Log.Write("|MC|{0} NewCall. Answering.", e.ChannelResource.DeviceName); // MONROE
e.ChannelResource.Answer();
Log.Write("|MC|{0} Playing Good Bye Message.", e.ChannelResource.DeviceName);
e.ChannelResource.VoiceResource.Play(@"AudioFiles\Goodbye.wav");
}
finally
{
Log.Write("|MC|{0} Disconnecting.", e.ChannelResource.DeviceName);
e.ChannelResource.Disconnect();
}
}
}