private async Task HandleAcceptStatusEvent(string body)
{
var webhookData = JsonConvert.DeserializeObject <Models.AcceptStatusEvent.WebhookData>(body);
foreach (var change in webhookData.body.changes)
{
if (change?.originatorMetadata?.role == "ASSIGNED_AGENT")
{
// Agent has accepted the conversation
var convId = change?.conversationId;
if (await ConversationHandoffRecordMap.GetByRemoteConversationId(change.conversationId) is LivePersonHandoffRecord handoffRecord)
{
if (handoffRecord.ConversationRecord.IsAcknowledged || handoffRecord.ConversationRecord.IsClosed)
{
// Already acknowledged this one
break;
}
var conversationRecord = new LivePersonConversationRecord()
{
AppJWT = handoffRecord.ConversationRecord.AppJWT,
ConsumerJWS = handoffRecord.ConversationRecord.ConsumerJWS,
MessageDomain = handoffRecord.ConversationRecord.MessageDomain,
ConversationId = handoffRecord.ConversationRecord.ConversationId,
IsClosed = handoffRecord.ConversationRecord.IsClosed,
IsAcknowledged = true
};
var updatedHandoffRecord = new LivePersonHandoffRecord(handoffRecord.ConversationReference, conversationRecord);
// Update atomically -- only one will succeed
if (ConversationHandoffRecordMap.TryUpdate(convId, updatedHandoffRecord, handoffRecord))
{
var eventActivity = EventFactory.CreateHandoffStatus(
updatedHandoffRecord.ConversationReference.Conversation, "accepted") as Activity;
//await _adapter.ContinueConversationAsync(_credentials.MsAppId, eventActivity, _bot.OnTurnAsync, default);
//TEMPORARY WORKAROUND UNTIL CLOUDADAPTER IS IN PLACE SO ABOVE LINE WILL WORK
await(_adapter).ContinueConversationAsync(
_credentials.MsAppId,
handoffRecord.ConversationReference,
(turnContext, cancellationToken) => turnContext.SendActivityAsync(eventActivity, cancellationToken), default);
}
}
}
}
}
public LivePersonHandoffRecord(ConversationReference conversationReference, LivePersonConversationRecord conversationRecord)
: base(conversationReference, conversationRecord.ConversationId)
{
ConversationRecord = conversationRecord;
}
