/// <summary>
/// Initializes a new instance of the <see cref="InboundUserControl"/> class.
/// </summary>
/// <param name="userData">The user data.</param>
/// <param name="eventGetInteractionContent">Content of the event get interaction.</param>
public InboundUserControl(KeyValueCollection userData, EventGetInteractionContent eventGetInteractionContent)
{
try
{
InitializeComponent();
if (userData.Contains("Subject") && !string.IsNullOrEmpty(userData["Subject"].ToString()))
{
txtInboundSubject.Text = userData["Subject"].ToString();
}
else
{
txtInboundSubject.ToolTip = txtInboundSubject.Text = "(No Subject)";
}
if (userData.Contains("To"))
{
txtInboundTo.Text = Pointel.Interactions.Email.Helper.EmailAddressValidation.GetEmailAddress(userData["To"].ToString());
}
if (userData.Contains("FromAddress"))
{
txtInboundFrom.Text = Pointel.Interactions.Email.Helper.EmailAddressValidation.GetEmailAddress(userData["FromAddress"].ToString());
}
BindContent(eventGetInteractionContent);
}
catch (Exception ex)
{
logger.Error("Error occurred at InboundUserControl constructor" + ex.ToString());
}
}
private void InteractionManager_InteractionEvent(object sender, Infrastructure.EventArgs <Core.Model.Interactions.IInteraction> e)
{
var interaction = e.Value;
if (interaction != null)
{
if (interaction.State == InteractionStateType.Connected)
{
KeyValueCollection userData = interaction.ExtractAttachedData();
if (userData != null && Model != null && userData.Contains("CiscoCallID"))
{
string callId = userData["CiscoCallID"].ToString();
// MessageBox.Show(userData["CiscoCallID"].ToString());
if (callId != null)
{
_callId = callId;
_interactionId = interaction.InteractionId;
_caseId = interaction.CaseId;
if (FinesseEventListener.Instance.CiscoVoices == null)
{
FinesseEventListener.Instance.CiscoVoices = new System.Collections.Generic.Dictionary <string, FinView>();
}
if (!FinesseEventListener.Instance.CiscoVoices.ContainsKey(_callId))
{
FinesseEventListener.Instance.CiscoVoices.Add(_callId, this);
}
Model.LoadInteraction(callId);
Model.FinAgent.AnswerCall(callId); // Auto Answer for the call. Mamdouh Temp
}
}
}
}
}
internal static bool CiscoVoiceViewModelCondition(ref object context)
{
IDictionary <string, object> contextDictionary = context as IDictionary <string, object>;
object caseView;
contextDictionary.TryGetValue("CaseView", out caseView);
object caseObject;
contextDictionary.TryGetValue("Case", out caseObject);
ICase @case = caseObject as ICase;
if (@case != null)
{
if (@case.MainInteraction != null)
{
IInteraction interaction = @case.MainInteraction;
KeyValueCollection userData = interaction.ExtractAttachedData();
if (userData != null && userData.Contains("CiscoCallID"))
{
string callId = userData["CiscoCallID"].ToString();
if (callId != null)
{
return(true);
}
}
}
}
return(false);
}
public SerializableException(Exception ex)
{
HelpLink = ex.HelpLink;
HResult = ex.HResult;
Message = ex.Message?.RemoveInvalidXmlChars();
Source = ex.Source;
StackTrace = ex.StackTrace;
ExceptionType = ex.GetType().FullName;
if (ex.InnerException != null)
{
InnerException = new SerializableException(ex.InnerException);
}
if (ex.Data == null)
{
return;
}
Data = new KeyValueCollection();
foreach (var key in ex.Data.Keys)
{
if (!(key is string) && key.GetType().GetTypeInfo().IsClass)
{
continue;
}
var strKey = key.ToString();
string strValue;
try
{
strValue = SerializerManager.DefaultTextSerializer.SerializeToString(ex.Data[key], ex.Data[key].GetType())?.RemoveInvalidXmlChars();
}
catch (Exception sEx)
{
strValue = sEx.Message?.RemoveInvalidXmlChars();
}
if (!Data.Contains(strKey))
{
Data.Add(strKey, strValue);
}
}
}
private void InteractionManager_InteractionEvent(object sender, Infrastructure.EventArgs <Core.Model.Interactions.IInteraction> e)
{
var interaction = e.Value;
string state = interaction.EntrepriseInteractionCurrent.State.ToString().ToLower();
if (!(interactionID == e.Value.InteractionId))
{
interactionID = e.Value.InteractionId;
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , A new interaction Event");
try
{
if (interaction != null)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , We have new interaction event" + interaction.State);
if (interaction is IInteractionEmail || interaction is IInteractionChat) // We have email interaction received
{
_interactionId = interaction.InteractionId;
_caseId = interaction.CaseId;
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , we have a new interaction of type Email or Chat");
if (interaction.State == InteractionStateType.Connected) // Interaction is connected , now we should popup
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , Interaction of email or chat is connected");
KeyValueCollection userData = interaction.ExtractAttachedData();
userData.Add("CustomerCIC", "123492");
userData.Add("FromAddress", "*****@*****.**");
userData.Add("ToAddress", "*****@*****.**");
//TODO Mamdouh Add Customer CIC and From Address and To Address
if (userData != null && Model != null && userData.Contains("CustomerCIC"))
{
string customerCIC = userData["CustomerCIC"].ToString();
string fromAddress = userData["FromAddress"].ToString();
string toAddress = userData["ToAddress"].ToString();
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module CIC is:" + customerCIC);
if (customerCIC != null)
{
//check the CIC length is 16 digits
string CICFormatted = customerCIC;
while (CICFormatted.Length < 16)
{
CICFormatted = "0" + CICFormatted;
}
_customerCIC = CICFormatted;
Dictionary <string, string> data = new Dictionary <string, string>();
data.Add("CallVar4", _customerCIC);
data.Add("InetractionID", _interactionId);
data.Add("CaseID", _caseId);
data.Add("AgentID", interaction.Agent.UserName);
data.Add("AgentExt", "NA");
data.Add("FromAddress", fromAddress);
data.Add("ToAddress", toAddress);
data.Add("DialNumber", "8016");
//We should popup interaction ID now
if (interaction is IInteractionEmail)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module Fire WS Event Start Email from address" + fromAddress);
WSEventListener.Instance.FireWSEvent(data, EventType.EMAIL, EventDirection.START);
}
if (interaction is IInteractionChat)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module Fire WS Event Start Chat");
WSEventListener.Instance.FireWSEvent(data, EventType.CHAT, EventDirection.START);
}
}
}
}
else if (interaction.State == InteractionStateType.Ended || interaction.State == InteractionStateType.Dropped)
{
KeyValueCollection userData = interaction.ExtractAttachedData();
if (userData != null && Model != null && userData.Contains("CustomerCIC"))
{
string customerCIC = userData["CustomerCIC"].ToString();
if (customerCIC != null)
{
_customerCIC = customerCIC;
Dictionary <string, string> data = new Dictionary <string, string>();
data.Add("CallVar4", _customerCIC);
data.Add("InetractionID", _interactionId);
data.Add("CaseID", _caseId);
//We should popup interaction ID now
if (interaction is IInteractionEmail)
{
WSEventListener.Instance.FireWSEvent(data, EventType.EMAIL, EventDirection.END);
}
if (interaction is IInteractionChat)
{
WSEventListener.Instance.FireWSEvent(data, EventType.CHAT, EventDirection.END);
}
}
}
}
}
}
}
catch (Exception ex)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , Exception during the event:" + ex.StackTrace + "\n and the message is" + ex.Message);
}
}
}