public void FireCallEvent(Dialog dialog)
{
System.Windows.Application.Current.Dispatcher.Invoke(DispatcherPriority.Background, (System.Action)(() =>
{
try
{
if (dialog.DialogEvent.Equals("POST") && dialog.State.Equals("ALERTING")) //Call Start Event
{
var remoteAddress = new System.ServiceModel.EndpointAddress(_CapturePointUrl);
//MessageBox.Show("1");
//// ServiceReference1.iWebServiceCapturePointClient iWebServiceCapturePoint = new ServiceReference1.iWebServiceCapturePointClient( );
//WebReference.KVPair dialogID = new WebReference.KVPair();
//dialogID.key = "CiscoCallID";
//WebReference.KVPairValue dialogIDValue = new WebReference.KVPairValue();
//dialogIDValue.ValueString = dialog.ID;
//dialogID.value = dialogIDValue;
//WebReference.KVPair[] kvList = new WebReference.KVPair[]{ dialogID };
//Boolean F = true;
//WebReference.KVPair[] kvPairPlaceHolder = new WebReference.KVPair[] { dialogID };
//WebReference.KVPair[] userData = new WebReference.KVPair[] { dialogID };
//MessageBox.Show("2");
// MessageBox.Show(_MediaType);
//iWebServiceCapturePoint.Submit("", "CiscoCall", _MediaType, "", "", int.Parse(_TenantID),
// _QueueName, "", "", // Virtual Call
// "", "", "", "", F, "", kvList, kvList, userData, F, ref kvPairPlaceHolder);
// iWebServiceCapturePoint.Submit("", "CiscoCall", _MediaType, "", "", int.Parse(_TenantID),
//_QueueName, "", "", // Virtual Call
//"", "", "", "", F, "", kvList, kvList, userData, F, ref kvPairPlaceHolder);
// MessageBox.Show("Virtual Call is created for the call id :" + dialog.ID);
// MessageBox.Show("2");
// WebReference.WebServiceCapturePoint ws = new WebReference.WebServiceCapturePoint();
// ws.Submit("", "CiscoCall", _MediaType, "", "", int.Parse(_TenantID),true,
//_QueueName, "", "", // Virtual Call
//"", "", "","", F, "", kvList, kvList, userData, ref kvPairPlaceHolder);
// MessageBox.Show("3");
ServiceReference5.iWebServiceCapturePointClient iWebServiceCapturePoint = new ServiceReference5.iWebServiceCapturePointClient(new System.ServiceModel.BasicHttpBinding(), remoteAddress);
KVList kvList = new KVList();
Boolean F = false;
KVList kvPairPlaceHolder = new KVList();
KVList userData = new KVList();
KVPair dialogID = new KVPair();
dialogID.key = "CiscoCallID";
KVPairValue dialogIDValue = new KVPairValue();
dialogIDValue.ValueString = dialog.ID;
dialogID.value = dialogIDValue;
userData.Add(dialogID);
Nullable <bool> hold = null;
iWebServiceCapturePoint.Submit("", "New Call", _MediaType, "", "", int.Parse(_TenantID),
_QueueName, "", "", // Virtual Call
"", "", "", "", F, "", kvList, kvList, userData, hold, ref kvPairPlaceHolder);
Model.FinAgent.FireLogMessage("Virtual Call is created for the call id :" + dialog.ID);
Model.FinAgent.FireLogMessage("Virtual Call from : " + dialog.FromAddress + " To : " + dialog.ToAddress);
if (kvPairPlaceHolder != null)
{
foreach (ServiceReference5.KVPair kvPair in kvPairPlaceHolder)
{
Model.FinAgent.FireLogMessage("Virtual Call Received response Key : " + kvPair.key + " and Value : " + kvPair.value.ValueString + " for dialog id: " + dialog.ID);
}
}
//Start the popup activities
string CICFormatted = null;
//CIC Exist
if (((CallVariableClass)dialog.MediaProperties.CallVariables[3]).Value != null)
{
//check the CIC length is 16 digits
CICFormatted = ((CallVariableClass)dialog.MediaProperties.CallVariables[3]).Value;
string customerCIC = "123492";
CICFormatted = customerCIC;
while (CICFormatted.Length < 16)
{
CICFormatted = "0" + CICFormatted;
}
}
if (CICFormatted == null)
{
CICFormatted = "NA";
}
string fromAddress = "*****@*****.**";
string toAddress = "*****@*****.**";
Dictionary <string, string> data = new Dictionary <string, string>();
//data.Add("CallVar4", CICFormatted);
data.Add("CallVar4", CICFormatted);
data.Add("InetractionID", dialog.ID);
data.Add("CaseID", "NA");
data.Add("AgentID", FinesseEventListener.Instance.FinAgent.AgentInformation.AgentID);
data.Add("AgentExt", FinesseEventListener.Instance.FinAgent.AgentInformation.Extension);
//data.Add("FromAddress", dialog.FromAddress);
//data.Add("ToAddress", dialog.ToAddress);
data.Add("FromAddress", fromAddress);
data.Add("ToAddress", toAddress);
// data.Add("DialNumber", dialog.MediaProperties.DialedNumber);
data.Add("DialNumber", "8016");
//We should popup interaction ID now
WSEventListener.Instance.FireWSEvent(data, EventType.CALL, EventDirection.START);
}
}
catch (Exception e)
{
MessageBox.Show(e.ToString());
Model.FinAgent.FireLogMessage(e.ToString());
}
}));
}
/// <summary>
///
/// </summary>
/// <param name="cb"></param>
/// <param name="ds"></param>
private void BindComboBoxDataSource(ComboBox cb, KVList ds)
{
cb.DataSource = ds;
cb.DisplayMember = "Key";
cb.ValueMember = "Value";
}
