public async Task <IResponseContent> CloseTicket(string tenantUid, string token, string origin, CloseTicketModel ticket)
{
var payload = new JsonRpcFormat <JsonRpcFormatParams <CloseTicketModel> >()
{
Method = "CloseTicket",
Params = new JsonRpcFormatParams <CloseTicketModel>()
{
Model = ticket
}
};
var response = await SubmitPostAsync(URL_API_TICKET, token, origin, payload, tenantUid);
return(await AssertResponseContent <TicketResponseContent>(response));
}
public async Task <IResponseContent> GetTicket(string tenantUid, string token, string origin, int ticketId)
{
var payload = new JsonRpcFormat <JsonRpcFormatParamsForGetDetails>()
{
Method = "GetDetails",
Params = new JsonRpcFormatParamsForGetDetails
{
TicketId = ticketId
}
};
var response = await SubmitPostAsync(URL_API_TICKET, token, origin, payload, tenantUid);
return(await AssertResponseContent <TicketResponseContent>(response));
}
public async Task <IResponseContent> GetTickets(string tenantUid, string token, string origin)
{
var payload = new JsonRpcFormat <JsonRpcFormatParams <SearchTicketsModel> >()
{
Method = "Search",
Params = new JsonRpcFormatParams <SearchTicketsModel>()
{
Model = new SearchTicketsModel()
{
Term = "",
Statuses = new string[] { },
Expanded = true,
TicketId = 0
}
}
};
var response = await SubmitPostAsync(URL_API_TICKET, token, origin, payload, tenantUid);
return(await AssertResponseContent <TicketSearchResponseContent>(response));
}
public async Task <IResponseContent> CreateMessage(string tenantUid, string token, string origin, int ticketId, string email, string messageText, string attachment)
{
var payload = new JsonRpcFormat <JsonRpcFormatParams <CreateMessageModel> >()
{
Method = "CreateTicketResponseMessageForCustomer",
Params = new JsonRpcFormatParams <CreateMessageModel>()
{
Model = new CreateMessageModel
{
TicketId = ticketId,
MessageText = messageText,
EmailAddress = email,
TicketResponseType = "Response",
Attachment = attachment
}
}
};
var response = await SubmitPostAsync(URL_API_TICKET, token, origin, payload, tenantUid);
return(await AssertResponseContent <TicketMessageResponseContent>(response));
}
protected async Task <IRestResponse> SubmitPostAsync <T>(string url, string token, string origin, JsonRpcFormat <T> payload, string tenantUid = "")
{
var client = new RestClientExtended(url)
{
Timeout = TIMEOUT
};
var request = new RestRequest(Method.POST);
var param = JsonConvert.SerializeObject(payload);
request.AddHeader("Content-Type", "application/json");
request.AddHeader("Origin", origin);
request.AddHeader("X-Forwarded-For", GetIpAddress());
if (!string.IsNullOrEmpty(tenantUid))
{
request.AddHeader("Account-context", tenantUid);
}
if (!string.IsNullOrEmpty(token))
{
request.AddHeader("Authorization", $"Bearer {token}");
}
request.AddParameter("body", param, ParameterType.RequestBody);
return(await client.ExecuteTaskAsync(request));
}
