| private StartPlayFile ( ushort num, string fileAdd, ushort index ) : bool | ||
| num | ushort | |
| fileAdd | string | |
| index | ushort | |
| return | bool | |
//播放请等待语音
public void playWelcome(ushort lineNum)
{
string weladd = Environment.CurrentDirectory + "\\wait";
if (InvokeVcDll.CheckPlayEnd(lineNum))
{
InvokeVcDll.StartPlayFile(lineNum, weladd, 0);
}
}
//主工作方法
public void yzDoWork(LineInfo line)
{
int tmpCode;
//通道对应的连接通道号
int tmpCTL = line.ConnectToLine;
//根据类型处理
switch (line.Type)
{
//内线
case (int)type.CHTYPE_USER:
//未摘机 ,不是空闲，不是响铃
if (!line.IsKey && !InvokeVcDll.OffHookDetect(line.Number) && line.State != (int)state.CH_FREE && line.State != (int)state.CH_RINGING)
{
switch (line.State)
{
case (int)state.CH_WAITONHOOK:
log.Debug("内线" + line.Number + "waitonhook时挂机");
InvokeVcDll.StopRecordFile((ushort)line.Number);
ResetLine(line.Number);
break;
case (int)state.CH_CHECKSIG:
log.Debug("内线" + line.Number + "checksig等待连接时挂机");
InvokeVcDll.FeedPower((ushort)tmpCTL);
ResetLine(line.ConnectToLine);
ResetLine(line.Number);
break;
case (int)state.CH_CONNECTED:
log.Debug("内线" + line.Number + "连接时挂断");
InvokeVcDll.StopRecordFile((ushort)line.Number);
int duan = InvokeVcDll.ClearLink(line.Number, (ushort)tmpCTL);
log.Debug("断开连接返回值:" + duan);
ResetLineInner(line.Number);
ResetLine(tmpCTL);
break;
default:
break;
}
}
break;
case (int)type.CHTYPE_TRUNK:
if (InvokeVcDll.Sig_CheckBusy(line.Number) == 1)
{
switch (line.State)
{
case (int)state.CH_DIALING:
log.Debug("外线" + line.Number + "dialing响铃时时挂断");
ResetLine(line.Number);
break;
case (int)state.CH_CHECKSIG:
log.Debug("外线" + line.Number + "checksig等待连接时挂断");
this.stopWelcome(line.Number);
InvokeVcDll.FeedPower((ushort)line.ConnectToLine);
ResetLine(line.ConnectToLine);
ResetLine(line.Number);
break;
case (int)state.CH_CONNECTED:
log.Debug("外线" + line.Number + "连接时挂断");
InvokeVcDll.StopRecordFile((ushort)line.ConnectToLine);
int duan = InvokeVcDll.ClearLink((ushort)tmpCTL, line.Number);
log.Debug("通话时挂断返回值:" + duan);
int inerline = line.ConnectToLine;
ResetLine(line.Number);
this.ResetLineInner(inerline);
break;
case (int)state.CH_GETCAllNUM:
int nx = line.ConnectToLine;
ResetLine(line.Number);
if (nx != -1)
{
ResetLine(nx);
}
break;
//播放欢迎语音
case (int)state.CH_PlAYWELCOME:
int nx1 = line.ConnectToLine;
ResetLine(line.Number);
if (nx1 != -1)
{
ResetLine(nx1);
}
break;
//播放工号
case (int)state.CH_PLAYGONGHAO:
int nx2 = line.ConnectToLine;
ResetLine(line.Number);
if (nx2 != -1)
{
ResetLine(nx2);
}
break;
//外拨
case (int)state.CH_CALLPHONE:
log.Debug("内线" + line.ConnectToLine + "外拨" + line.Number + "时,外线拨号时挂断");
InvokeVcDll.FeedPower((ushort)line.ConnectToLine);
ResetLine(line.Number);
break;
default:
break;
}
}
break;
default:
break;
}
//根据状态处理(实际电话处理)
switch (line.State)
{
//空闲状态
case (int)state.CH_FREE:
//监听响铃
if (InvokeVcDll.RingDetect(line.Number))
{
//如果是内线,播放忙音，状态改为摘机
if (line.Type == (int)type.CHTYPE_USER)
{
if (line.State == (int)state.CH_FREE)
{
log.Debug("内线" + line.Number + "摘机");
InvokeVcDll.InitDtmfBuf(line.Number);
line.State = (int)state.CH_DETECT;
}
;
}
//如果是外线
else if (line.Type == (int)type.CHTYPE_TRUNK)
{
log.Debug("外线" + line.Number + "电话打入");
InvokeVcDll.StartSigCheck(line.Number);
InvokeVcDll.ResetCallerIDBuffer(line.Number);
line.State = (int)state.CH_GETCAllNUM;
//设置来电时间
line.Comingtime = System.DateTime.Now;
//id在comingcall方法内部产生
LineRecordHelper.ComingCall(line, null);
}
}
break;
case (int)state.CH_GETCAllNUM:
bool bOffHook = false;
if (line.Callertime > 1000)
{
bOffHook = true;
}
if (bOffHook)
{
string zhujiao = getCaller(line);
line.State = (int)state.CH_PlAYWELCOME;
LineRecordHelper.ComingCall(line, null);
}
else
{
line.Callertime += 70;
}
break;
//播放欢迎语音
case (int)state.CH_PlAYWELCOME:
InvokeVcDll.OffHook(line.Number);
this.playWelcome(line.Number);
line.State = (int)state.CH_DIALING;
break;
//查找内线连接
case (int)state.CH_DIALING:
tmpCTL = this.GetFreeUser(line);
if (tmpCTL == -1)
{
//欢迎语音结束,播放坐席忙录音
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
log.Debug("欢迎语音播放完成，播放忙音");
this.stopWelcome(line.Number);
string weladd = Environment.CurrentDirectory + "\\busy1";
InvokeVcDll.StartPlayFile(line.Number, weladd, 0);
line.State = (int)state.CH_PLAYBUSY;
}
break;
}
Lines[tmpCTL].CallerPhone = line.CallerPhone;
InvokeVcDll.FeedRealRing((ushort)tmpCTL);
line.ConnectToLine = tmpCTL;
Lines[tmpCTL].ConnectToLine = line.Number;
line.State = (int)state.CH_CHECKSIG;
Lines[tmpCTL].State = (int)state.CH_RINGING;
log.Debug("外线" + line.Number + "打入,连接内线" + tmpCTL);
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
break;
//坐席全忙
case (int)state.CH_PLAYBUSY:
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
log.Debug(line.Number + "忙音播放完，断开");
InvokeVcDll.StopPlayFile(line.Number);
this.ResetLine(line.Number);
}
break;
//等待连接状态
case (int)state.CH_CHECKSIG:
tmpCTL = line.ConnectToLine;
//检测内线摘机
if (InvokeVcDll.OffHookDetect((ushort)tmpCTL) || Lines[tmpCTL].IsKey)
{
log.Debug("内线" + tmpCTL + "摘机,与外线" + line.Number + "连通");
this.stopWelcome(line.Number);
//播放工号
log.Debug("播放工号");
string weladd = Environment.CurrentDirectory + "\\" + Lines[tmpCTL].Gonghao;
InvokeVcDll.StartPlayFile(line.Number, weladd, 0);
line.State = (int)state.CH_PLAYGONGHAO;
break;
}
else
{
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
break;
case (int)state.CH_PLAYGONGHAO:
tmpCTL = line.ConnectToLine;
//检测内线摘机
if (InvokeVcDll.OffHookDetect((ushort)tmpCTL) || Lines[tmpCTL].IsKey)
{
log.Debug("内线" + tmpCTL + "摘机,与外线" + line.Number + "连通");
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
InvokeVcDll.StopPlayFile(line.Number);
}
else
{
break;
}
InvokeVcDll.FeedPower((ushort)tmpCTL);
InvokeVcDll.SetLink(line.Number, (ushort)tmpCTL);
line.State = (int)state.CH_CONNECTED;
Lines[tmpCTL].State = (int)state.CH_CONNECTED;
//录音
string guid = Guid.NewGuid().ToString();
string file = GetSavePath() + guid + ".wav";
InvokeVcDll.StartRecordFile((ushort)tmpCTL, file, 1024 * 8 * 60 * 30);
Lines[tmpCTL].RecordFile = guid;
//设置接通时间
line.Rectime = System.DateTime.Now;
line.Islink = "yes";
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
else
{
// LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
break;
case (int)state.CH_RINGING:
break;
case (int)state.CH_CONNECTED:
if (InvokeVcDll.CheckSendEnd(line.Number))
{
InvokeVcDll.StartSigCheck(line.Number);
}
break;
case (int)state.CH_WAITONHOOK:
if (line.Type == (int)type.CHTYPE_TRUNK)
{
log.Debug("外线" + line.Number + "等待挂机");
ResetLine(line.Number);
}
break;
//摘机状态
case (int)state.CH_DETECT:
//如果是内线,检测是否挂机
if (line.Type == (int)type.CHTYPE_USER)
{
short code = InvokeVcDll.GetDtmfCode(line.Number);
if (code != -1)
{
log.Debug("内线" + line.Number + "按键" + code);
if (line.ListenNum != -1)
{
InvokeVcDll.ClearOneFromAnother((ushort)line.Number, (ushort)line.ListenNum);
}
line.ListenNum = ConvertDtmf(code);
}
InvokeVcDll.StartHangUpDetect(line.Number);
if (InvokeVcDll.HangUpDetect(line.Number) == 2)
{
InvokeVcDll.ClearOneFromAnother((ushort)line.Number, (ushort)line.ListenNum);
log.Debug("内线" + line.Number + "挂机111");
int num = line.ConnectToLine;
ResetLine(line.Number);
if (num != -1)
{
ResetLine(num);
}
}
}
break;
//外拨
case (int)state.CH_CALLPHONE:
//拨号完成后，建立通道
if (InvokeVcDll.CheckSendEnd((ushort)line.Number))
{
InvokeVcDll.StartSigCheck((ushort)line.Number);
InvokeVcDll.StartSigCheck((ushort)line.ConnectToLine);
InvokeVcDll.SetLink((ushort)line.Number, (ushort)line.ConnectToLine);
//设置为接通
line.State = (int)state.CH_CONNECTED;
Lines[line.ConnectToLine].State = (int)state.CH_CONNECTED;
}
break;
default:
break;
}
}