private void MyInteractionsOnInteractionChanged(object sender, InteractionAttributesEventArgs e)
{
using (Trace.Main.scope())
{
try
{
// Find the interaction VM
var interactionVm = GetInteractionViewModel(e.Interaction);
if (interactionVm == null)
{
return;
}
else
{
interactionVm.RaiseInteractionPropertyChanged(e.InteractionAttributeNames);
}
// Try screen pop
if (e.InteractionAttributeNames.Contains(VideoIntegrationAttributeNames.VideoRoomUrl) || // Due to attached convo
e.InteractionAttributeNames.Contains(InteractionAttributeName.State)) // Due to pickup
{
TryScreenPop(e.Interaction);
}
}
catch (Exception ex)
{
Trace.Main.exception(ex, ex.Message);
}
}
}
private void MyInteractionsOnInteractionAdded(object sender, InteractionAttributesEventArgs e)
{
using (Trace.Main.scope())
{
try
{
Context.Send(s =>
{
using (Trace.Main.scope("MyInteractionsOnInteractionAdded"))
{
try
{
var vm = GetInteractionViewModel(e.Interaction);
if (vm == null)
{
return;
}
// Screen pop
TryScreenPop(e.Interaction);
}
catch (Exception ex)
{
Trace.Main.exception(ex);
}
}
}, null);
}
catch (Exception ex)
{
Trace.Main.exception(ex);
}
}
}
private void QueueOnInteractionAdded(object sender, InteractionAttributesEventArgs e)
{
var repository = new Repository();
var interaction = e.Interaction;
if (interaction is ChatInteraction)
{
var chatId = interaction.GetWatchedStringAttribute("WebTools_WebChatId");
var interactionId = interaction.GetWatchedStringAttribute(InteractionAttributeName.InteractionId);
if (!String.IsNullOrEmpty(chatId) && !String.IsNullOrEmpty(interactionId))
{
var chatIdLong = Convert.ToInt64(chatId);
var chat = repository.Chats.FirstOrDefault(c => c.ChatId == chatIdLong);
if (chat != null)
{
chat.InteractionId = interactionId;
repository.SaveChanges();
}
}
}
}
private void InteractionQueueInteractionAdded(object sender, InteractionAttributesEventArgs e)
{
WatchingQueueCompleted();
UpdateQueueList();
}