void On_InstantMessagingCall_Received_ByCallee(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
InstantMessagingCall instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
instantMessagingCall.StateChanged += new EventHandler <CallStateChangedEventArgs>(_call_StateChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen. Conversation ID demonstrates
// that the two calls inhabit the same conversation container on
// both ends of the call.
Console.WriteLine("");
Console.WriteLine(" Call Received! From: " + e.RemoteParticipant.Uri);
Console.WriteLine(" Toast is: " + e.ToastMessage.Message);
Console.WriteLine(" Conversation ID is: " + e.Call.Conversation.Id);
Console.WriteLine("");
// Now, accept the call.
// EndAcceptCall will be raised on the same thread.
instantMessagingCall.BeginAccept(EndAcceptCall, instantMessagingCall);
// When an escalation request is received on the existing call, this
// event handler will be called.
instantMessagingCall.Conversation.EscalateToConferenceRequested +=
this.CalleeConversation_EscalateToConferenceRequested;
}
private void OnIncomingInstantMessagingCallReceived(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
_imCall = e.Call;
try
{
// Accept the incoming call.
_imCall.BeginAccept(ar =>
{
try
{
_imCall.EndAccept(ar);
_logger.Log("Accepted incoming call.");
}
catch (RealTimeException rtex)
{
_logger.Log("Failed accepting incoming IM call.", rtex);
}
},
null);
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed accepting incoming IM call.", ioex);
}
}
public void InstantMessagingCall_Received(CallReceivedEventArgs <InstantMessagingCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: IMTranscriptRecorder is shutdown.");
// TODO: Info message
return;
}
if (_instantMessagingCall != null)
{
NonBlockingConsole.WriteLine("Warn: IMCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForIMCallTerminated.Reset();
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
_instantMessagingCall.InstantMessagingFlowConfigurationRequested +=
new EventHandler <InstantMessagingFlowConfigurationRequestedEventArgs>(InstantMessagingCall_FlowConfigurationRequested);
_instantMessagingCall.ConversationChanged += new EventHandler <ConversationChangedEventArgs>(InstantMessagingCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call. In Microsoft Lync, the
// toast will show up in the lower-right of the screen.
// TODO: Change to protect privacy
// NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri);
// Console.Writelin("IMCall Received!");
Message m = new Message("InstantMessagingCall Received. Inbound call state: " + _instantMessagingCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.InstantMessage, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Now, accept the call. EndAcceptCall will be raised on the
// same thread.
_instantMessagingCall.BeginAccept(InstantMessagingCallAcceptedCallBack, _instantMessagingCall);
}
internal void HandleSupervisorInitialCall(InstantMessagingCall imCall)
{
Debug.Assert(imCall is InstantMessagingCall);
_logger.Log("AcdSupervisorSession receives first incoming Call from " + imCall.RemoteEndpoint.Participant.Uri);
if (_state == SupervisorSessionState.Incoming)
{
// sets the initial customer call
_initialSupervisorCall = imCall;
// monitors the customer-facing conversation state
this.SetFrontEndConversationProperties(imCall);
try
{
imCall.BeginAccept(ar =>
{
try
{
imCall.EndAccept(ar);
this.InitializeSupervisorControlChannel();
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession failed to end accept the incoming call from Supervisor", rtex);
this.BeginShutDown(sdar => { this.EndShutDown(sdar); }, null);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession failed to accept the incoming call from Supervisor", ivoex);
this.BeginShutDown(sdar => { this.EndShutDown(sdar); }, null);
}
}
else
{
_logger.Log("AcdSupervisorSession is not in the correct state to process the new initial call");
this.BeginShutDown(ar => { this.EndShutDown(ar); }, null);
}
}
void InstantMessagingCall_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
_incomingConversation = _instantMessagingCall.Conversation;
// Call: StateChanged: Hooked up for logging, to show callstate transitions.
_instantMessagingCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
// RemoteParticipantUri is the URI of the remote caller in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " +
e.ToastMessage.Message);
// Accept the call.
_instantMessagingCall.BeginAccept(CallAcceptCB, _instantMessagingCall);
}
void On_InstantMessagingCall_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call. In Microsoft Lync, the
// toast will show up in the lower-right of the screen.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " +
e.ToastMessage.Message);
// Now, accept the call. EndAcceptCall will be raised on the
// same thread.
_instantMessagingCall.BeginAccept(EndAcceptCall, _instantMessagingCall);
}
private void HandleIMCall(object state)
{
CallReceivedEventArgs <InstantMessagingCall> e = state as CallReceivedEventArgs <InstantMessagingCall>;
ConversationParticipant caller = e.Call.RemoteEndpoint.Participant;
InstantMessagingCall imCall = e.Call;
InstantMessagingFlow imFlow = null;
int messageCount = 0;
imCall.InstantMessagingFlowConfigurationRequested +=
delegate(object sender2, InstantMessagingFlowConfigurationRequestedEventArgs e2)
{
imFlow = e2.Flow;
imFlow.MessageReceived +=
delegate(object sender3, InstantMessageReceivedEventArgs e3)
{
messageCount++;
string message = e3.TextBody;
message = message.Trim();
if (!String.IsNullOrEmpty(message) && message.StartsWith("add", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.AddEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Added telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number exists.");
}
}
else if (!String.IsNullOrEmpty(message) && message.StartsWith("remove", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.RemoveEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Removed telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number does not exist or you do not own the tel #.");
}
}
else if (!String.IsNullOrEmpty(message) && message.Equals("list", StringComparison.OrdinalIgnoreCase))
{
Collection <string> list = this.AppPlatform.ReverseNumberLookUp.FindPhoneNumbers(caller.Uri);
StringBuilder response = new StringBuilder();
foreach (string s in list)
{
response.Append(s); response.Append("\r\n");
}
this.SendIMResponse(imFlow, response.ToString());
}
else
{
this.SendIMHelpMessage(imFlow);
}
if (messageCount > 5) // We could also terminate based on timer.
{
this.TerminateIMCall(imCall);
}
};
};
try
{
imCall.BeginAccept(
delegate(IAsyncResult ar)
{
try
{
imCall.EndAccept(ar);
this.SendIMHelpMessage(imFlow);
}
catch (RealTimeException)
{
}
},
null);
}
catch (InvalidOperationException)
{
}
}
/// <summary>
/// Handle incoming IM call from the customer.
/// </summary>
/// <param name="imCall">IM call.</param>
public void HandleIncomingInstantMessagingCall(InstantMessagingCall imCall)
{
lock (syncRoot)
{
if (this.conversation == null)
{
this.conversation = imCall.Conversation;
this.RegisterConversationEventHandlers(this.conversation);
}
if (this.conversationContextChannel == null && !String.IsNullOrEmpty(this.application.CweGuid))
{
this.conversationContextChannel = new ConversationContextChannel(this.conversation, imCall.RemoteEndpoint);
this.RegisterContextChannelHandlers(this.conversationContextChannel);
}
this.imIvr = new InstantMessagingIVR(this, imCall, this.conversationContextChannel, this.menu, this.logger);
this.imIvr.isUserEndpointFirstMessage = true;
try
{
imCall.BeginAccept((asyncResult) =>
{
try
{
imCall.EndAccept(asyncResult);
if (this.conversationContextChannel != null && this.conversationContextChannel.State == ConversationContextChannelState.Idle)
{
ConversationContextChannelEstablishOptions channelOptions = new ConversationContextChannelEstablishOptions();
channelOptions.ApplicationName = this.application.Name;
channelOptions.ContextualData = "Context channel is open.";
channelOptions.Toast = "Please check the accompaining CWE window for Graphical Experience";
Guid appGuid = new Guid(this.application.CweGuid);
try
{
this.conversationContextChannel.BeginEstablish(appGuid,
channelOptions,
(contextChannelAsyncResult) =>
{
try
{
this.conversationContextChannel.EndEstablish(contextChannelAsyncResult);
}
catch (RealTimeException rte)
{
Console.WriteLine("Error establishing conversation context channel {0}", rte);
this.logger.Log("Error establishing conversation context channel {0}", rte);
}
},
null);
}
catch (InvalidOperationException ioe)
{
Console.WriteLine("Error establishing conversation context channel {0}", ioe);
this.logger.Log("Error establishing conversation context channel {0}", ioe);
}
}
}
catch (RealTimeException rte)
{
Console.WriteLine("Error accepting incoming IM call {0}", rte);
this.logger.Log("Error accepting incoming IM call {0}", rte);
}
},
null);
}
catch (InvalidOperationException ioe)
{
Console.WriteLine("Error accepting incoming IM call {0}", ioe);
this.logger.Log("Error accepting incoming IM call {0}", ioe);
}
}
}
public void InstantMessagingCall_Received(CallReceivedEventArgs<InstantMessagingCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: IMTranscriptRecorder is shutdown.");
// TODO: Info message
return;
}
if (_instantMessagingCall != null)
{
NonBlockingConsole.WriteLine("Warn: IMCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForIMCallTerminated.Reset();
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged +=
new EventHandler<CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
_instantMessagingCall.InstantMessagingFlowConfigurationRequested +=
new EventHandler<InstantMessagingFlowConfigurationRequestedEventArgs>(InstantMessagingCall_FlowConfigurationRequested);
_instantMessagingCall.ConversationChanged += new EventHandler<ConversationChangedEventArgs>(InstantMessagingCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call. In Microsoft Lync, the
// toast will show up in the lower-right of the screen.
// TODO: Change to protect privacy
// NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri);
// Console.Writelin("IMCall Received!");
Message m = new Message("InstantMessagingCall Received. Inbound call state: " + _instantMessagingCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.InstantMessage, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Now, accept the call. EndAcceptCall will be raised on the
// same thread.
_instantMessagingCall.BeginAccept(InstantMessagingCallAcceptedCallBack, _instantMessagingCall);
}