protected void selectScreenCast()
        {
            //4:Screen cast

            Guid   guid      = new Guid();
            string agentName = "";

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
            if (dt.Rows.Count != 0)
            {
                guid      = dt[0].incident_guid;
                agentName = dt[0].agent_full_name;
            }

            String conferenceName = guid.ToString();


            ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForScreenCast(conferenceName, agentName, true);


            //parameters.ShouldCreateConference = false;
            //parameters.ShouldStartAppShare = false;
            //parameters.UseJavascript = false;

            //string tempConferenceName = Convert.ToString(1000000 + profileId);
            //parameters.ConferenceName = tempConferenceName;


            IncidentHelper.SetIncidentStateScreenCast(profileId);
        }
Exemplo n.º 2
0
        /// <summary>
        /// Cancel the Obsolete incidents (sitting too long in Queue)
        /// </summary>
        /// <returns></returns>
        protected bool cancelObsoleteIncidents()
        {
            bool result = false;

            //int cleanUpInterval = 300; // SosParameters.SosCallCleanUpInterval;


            //IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentQueueList(1, 0);   //1:New; 0:All
            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(1, 0);   //1:New; 0:All

            foreach (IncidentDS.IncidentDSRow rowIncident in dt)
            {
                if (rowIncident.Isdate_openNull())  // Not for transferred incidents
                {
                    DateTime now  = DateTime.Now.ToUniversalTime();
                    TimeSpan span = now.Subtract(rowIncident.date_created);
                    TimeSpan max  = new TimeSpan(0, 0, 15, 0);                       // 15 minutes

                    if (TimeSpan.Compare(span, max) > 0)
                    {
                        Int32 incidentId = rowIncident.incident_id;
                        BllProxyIncidentHelper.SetIncidentSubject(incidentId, 3, "[_CLEARED_]");    // Canceled

                        result = true;
                        break;
                    }
                }
                //---
            }


            return(result);
        }
        protected void selectConference()
        {
            //case 3: // Video session

            Guid   sessionGUID = new Guid();
            string agentName   = "";

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
            if (dt.Rows.Count != 0)
            {
                sessionGUID = dt[0].incident_guid;
                agentName   = dt[0].agent_full_name;
            }



            String conferenceName = sessionGUID.ToString();


            ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForMultiVideo(conferenceName, "USER");


            string tempConferenceName = Convert.ToString(1000000 + profileId);

            parameters.ConferenceName = tempConferenceName;
            //VideoChatControl.Parameters = parameters;

            IncidentHelper.SetIncidentStateVideoSession(profileId);
        }
Exemplo n.º 4
0
        /// <summary>
        /// Clear the Incident's ReservedAgent and Disable Agent not taking the call
        /// </summary>
        /// <param name="dtAllPoolAgents"></param>
        /// <returns></returns>
        protected bool checkReservations(PoolDS.PoolDSDataTable dtAllPoolAgents)
        {
            bool result = false;

            PoolDS.PoolDSRow[] rows = (PoolDS.PoolDSRow[])dtAllPoolAgents.Select("is_available=1 and is_busy=0", "");
            if (rows.Length > 0)
            {
                int cancelInterval = UcConfParameters.UcCallForwardingInterval;     // seconds


                foreach (PoolDS.PoolDSRow row in dtAllPoolAgents.Rows)
                {
                    if ((!row.Isincident_idNull()) && (!row.Isdate_reservedNull()))
                    {
                        DateTime now  = DateTime.Now.ToUniversalTime();
                        TimeSpan span = now.Subtract(row.date_reserved);
                        TimeSpan max  = new TimeSpan(0, 0, cancelInterval);

                        if (TimeSpan.Compare(span, max) > 0)
                        {
                            Int32 incidentId = row.incident_id;

                            Int32 incidentStatusId = 0;
                            Int32 incidentAgentId  = 0;

                            IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.SelectIncident(incidentId);
                            if (dtIncident.Rows.Count > 0)
                            {
                                incidentStatusId = dtIncident[0].status_id;
                                if (!dtIncident[0].Isagent_idNull())
                                {
                                    incidentAgentId = dtIncident[0].agent_id;
                                }
                            }



                            if (incidentAgentId == 0)
                            {
                                if (incidentStatusId == 1)
                                {
                                    BllProxyIncidentHelper.SetIncidentReservation(incidentId, 0);
                                    BllProxyPool.SetPoolAgentAvailable(row.agent_id, false);
                                    BllProxyPool.SetPoolAgentBusy(row.agent_id, false);
                                }
                                else
                                {
                                    BllProxyPool.SetPoolAgentAvailable(row.agent_id, true);
                                    BllProxyPool.SetPoolAgentBusy(row.agent_id, true);
                                }
                            }

                            result = true;
                        }
                    }
                }
            }

            return(result);
        }
        public static bool OpenIncident(Int32 incidentId, Int32 agentId, out string msg)
        {
            msg = "";
            bool success = false;

            agentPool.SetAgentBusy(agentId, true);


            BllProxyIncidentState.InsertIncidentState(incidentId, true, "NEW");


            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.OpenIncident(incidentId, agentId);
            if (dt.Rows.Count != 0)
            {
                if (dt[0].status_id == 2)
                {
                    if ((!dt[0].Isreserved_agent_idNull()) && (dt[0].reserved_agent_id != agentId))
                    {
                        msg = "The incident is RESERVED";
                    }
                    else
                    {
                        Int32  incidentAgentId   = dt[0].agent_id;
                        String incidentAgentName = dt[0].agent_full_name;

                        if (incidentAgentId != agentId)
                        {
                            msg = "The incident is in progress with " + incidentAgentName;
                        }
                        else
                        {
                            success = true;
                        }
                    }
                }
                else
                {
                    msg = "canceled";
                }
            }
            else
            {
                msg = "The incident has already been processed";
            }


            if (success)
            {
                agentPool.ReleaseIncident(incidentId);
                agentPool.SetSession(agentId, incidentId);
            }
            else
            {
                agentPool.SetAgentBusy(agentId, false);
            }



            return(success);
        }
Exemplo n.º 6
0
        //-------------------------------------------------------------------------------
        public void SetAgentBusy(Int32 agentId, bool busy)
        {
            PoolDS.PoolDSDataTable dtPool = BllProxyPool.SelectPoolAgent(agentId);
            if (dtPool.Rows.Count != 0)
            {
                bool isBusy = busy;

                if (!isBusy)
                {
                    IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.GetIncidentsByStatus(2, agentId);   //2:In-Progress
                    if (dtIncident.Rows.Count != 0)
                    {
                        isBusy = true;
                    }
                }


                if (isBusy)
                {
                    BllProxyPool.SetPoolAgentBusy(agentId, true);
                }
                else
                {
                    BllProxyPool.SetPoolAgentBusy(agentId, busy);
                }

                BllProxyPool.SetPoolAgentIncident(agentId, 0);
            }
        }
        protected void selectTextChat()
        {
            //2:Text Chat


            string agentName      = "";
            string conferenceName = "";

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
            if (dt.Rows.Count != 0)
            {
                conferenceName = dt[0].incident_guid.ToString();
                agentName      = dt[0].agent_full_name;
            }


            if (this.UcPage.UserRoleId != 2)   // Agent
            {
                UserDS.UserDSDataTable dtU = BllProxyUser.SelectUser(this.UcPage.UserId);
                if (dtU.Rows.Count != 0)
                {
                    string userRoleTitle = "";


                    switch (this.UcPage.UserRoleId)
                    {
                    case 1:     // Administrator
                        userRoleTitle = "ADMN";
                        break;

                    case 2:     // Agent
                        userRoleTitle = "AGNT";
                        break;

                    case 3:     // Manager
                        userRoleTitle = "MNGR";
                        break;

                    case 4:     // User
                        userRoleTitle = "USER";
                        break;

                    case 5:     // Supervisor
                        userRoleTitle = "SPVR";
                        break;
                    }


                    agentName = dtU[0].full_name + " [" + userRoleTitle + "]";
                }
            }


            TextChatControl.ConfSessionId   = conferenceName;
            TextChatControl.ConfSessionUser = agentName;


            IncidentHelper.SetIncidentStateTextChat(profileId);
        }
Exemplo n.º 8
0
        /// <summary>
        /// Disable the Agent if not online (Agent in AgentPool is not renewed for too long)
        /// Remove the Agent from AgentPool if not online for a week
        /// </summary>
        /// <param name="dtAllPoolAgents"></param>
        /// <returns></returns>
        protected bool cleanUp(PoolDS.PoolDSDataTable dtAllPoolAgents)
        {
            bool result = false;

            int cleanUpInterval = UcConfParameters.UcCallCleanUpInterval;

            foreach (PoolDS.PoolDSRow row in dtAllPoolAgents.Rows)
            {
                Int32 agentId = row.agent_id;


                DateTime now  = DateTime.Now.ToUniversalTime();
                TimeSpan span = now.Subtract(row.date_accessed);
                TimeSpan max;

                if (row.is_available)
                {
                    // Disable the Agent if not online (Agent in AgentPool is not renewed for too long)
                    max = new TimeSpan(0, 0, cleanUpInterval);             // seconds
                    if (TimeSpan.Compare(span, max) > 0)
                    {
                        BllProxyPool.SetPoolAgentAvailable(agentId, false);
                        result = true;
                    }



                    // Clean up the Agent's Incident and turn Agent available if the Incident is gone
                    if (!row.Isincident_idNull())
                    {
                        IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.SelectIncident(row.incident_id);
                        if (dtIncident.Rows.Count > 0)
                        {
                            //if ((dtIncident[0].status_id != 1) || (dtIncident[0].agent_id != agentId))
                            if ((dtIncident[0].status_id != 1) || ((!dtIncident[0].Isagent_idNull()) && (dtIncident[0].agent_id != agentId)))
                            {
                                BllProxyPool.SetPoolAgentIncident(agentId, 0);
                                BllProxyPool.SetPoolAgentBusy(agentId, false);

                                result = true;
                            }
                        }
                    }
                }
                else
                {
                    // Remove the Agent from AgentPool if not online for a week

                    max = new TimeSpan(7, 0, 0, 0);                        // 7 days
                    if (TimeSpan.Compare(span, max) > 0)
                    {
                        BllProxyPool.DeletePoolAgent(agentId);
                        result = true;
                    }
                }
            }

            return(result);
        }
Exemplo n.º 9
0
        private static IncidentDS.IncidentDSDataTable processData(IncidentDS.IncidentDSDataTable dt)
        {
            foreach (IncidentDS.IncidentDSRow row in dt.Rows)
            {
                row.agent_full_name   = Helper.GetFullName(row.agent_first_name, row.agent_last_name);
                row.contact_full_name = Helper.GetFullName(row.contact_first_name, row.contact_last_name);
            }

            return(dt);
        }
        protected void selectTransfer()
        {
            //6:Transfer

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
            if (dt.Rows.Count != 0)
            {
                statusId = dt[0].status_id;
            }

            TransferIncident.IncidentId = this.profileId;
            TransferIncident.StatusId   = this.statusId;
            IncidentHelper.SetIncidentStateActive(profileId);
        }
Exemplo n.º 11
0
        //-------------------------------------------------------------------------------
        public void SetAgentBusy(Int32 agentId, bool busy)
        {
            if (table.Contains(agentId))
            {
                AgentAccount agentAccount = (AgentAccount)table[agentId];

                //if (agentAccount.IsAvailable)
                //{

                bool isOccupied = false;
                if (!busy)
                {
                    IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(2, agentId);   //2:In-Progress

                    if (dt.Rows.Count != 0)
                    {
                        isOccupied = true;
                    }
                }


                //    if (isOccupied)
                //    {
                //        agentAccount.IsBusy = false;
                //    }
                //    else
                //    {
                //        agentAccount.IsBusy = true;
                //    }
                //    agentAccount.IncidentId = 0;
                //}


                if (isOccupied)
                {
                    agentAccount.IsBusy = true;
                }
                else
                {
                    agentAccount.IsBusy = busy;
                }


                agentAccount.IncidentId = 0;
            }
        }
        protected void showVideo(Int32 incidentId)
        {
            Guid   guid      = new Guid();
            string agentName = "";

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(incidentId);
            if (dt.Rows.Count != 0)
            {
                guid      = dt[0].incident_guid;
                agentName = dt[0].agent_full_name;
            }

            String conferenceName = guid.ToString();

            ((UcMasterPage)this.Master).ShowVideoChat(incidentId, conferenceName, agentName, "Agent");
            uctxControls.ShowVideoChat(incidentId, conferenceName, agentName, "Agent");
        }
        protected void showVideo(Int32 incidentId)
        {
            Guid   guid      = new Guid();
            string agentName = "";

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(incidentId);
            if (dt.Rows.Count != 0)
            {
                guid      = dt[0].incident_guid;
                agentName = dt[0].agent_full_name;
            }



            String conferenceName = guid.ToString();



            //ConferenceStartupParameters parameters = new ConferenceStartupParameters();
            //parameters.VideoTransmitterMode = true;
            //parameters.VideoReceiverMode = false;
            //parameters.UseJavascript = true;
            //parameters.VideoWidth = 640;
            //parameters.VideoHeight = 480;
            //parameters.VideoFPS = 20;
            //parameters.VideoBandwidth = 56000;
            //parameters.VideoQuality = 80;
            //parameters.ScreenVideoWidth = 100;
            //parameters.ScreenVideoHeight = 100;
            //parameters.ConferenceName = conferenceName;
            //parameters.UserType = "Coach";
            //parameters.UserName = agentName;
            //parameters.ShouldCreateConference = true;
            //parameters.ShouldStartAppShare = true;
            //==========================================================================


            //ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForTransmitter(conferenceName, agentName);

            //==========================================================================
            //((UcMasterPage)this.Master).ShowVideoChat(parameters);
            ((UcMasterPage)this.Master).ShowVideoChat(incidentId, conferenceName, agentName, "Agent");
            uctxControls.ShowVideoChat(incidentId, conferenceName, agentName, "Agent");
        }
Exemplo n.º 14
0
        protected void Page_Load(object sender, EventArgs e)
        {
            string pathRedirect = "CallQueue.aspx";

            if (agentId == 0)
            {
                pathRedirect = "profile.aspx";
            }
            else
            {
                IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(1, agentId);  // New
                if (dt.Rows.Count != 0)
                {
                    pathRedirect = "CallQueue.aspx";
                }
                else
                {
                    dt = BllProxyIncident.GetIncidentsByStatus(2, agentId);  // In-Progress
                    if (dt.Rows.Count != 0)
                    {
                        pathRedirect = "myCalls.aspx";
                    }
                    else
                    {
                        dt = BllProxyIncident.GetIncidentsByStatus(5, agentId);  // Follow-Up
                        if (dt.Rows.Count != 0)
                        {
                            pathRedirect = "followupcalls.aspx";
                        }

                        pathRedirect = "CallQueue.aspx";
                    }
                }
            }


            Response.Redirect(pathRedirect);
        }
Exemplo n.º 15
0
        protected void Page_Load(object sender, EventArgs e)
        {
            object obj = Request.QueryString["id"];

            if (obj != null)
            {
                Int32 i = 0;
                if (Int32.TryParse(obj.ToString(), out i))
                {
                    this.incidentId = i;
                }
            }


            if (this.incidentId != 0)
            {
                string agentName      = "";
                string facilityName   = "";
                string conferenceName = "";

                IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(incidentId);
                if (dt.Rows.Count != 0)
                {
                    conferenceName = dt[0].incident_guid.ToString();
                    facilityName   = dt[0].facility_name;
                    agentName      = dt[0].agent_full_name;
                }

                ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForReceiver(conferenceName, agentName, facilityName);

                //ConfVideo.Parameters = parameters;
            }
            else
            {
                //BllProxyIncidentHelper.SetIncidentStatus(this.incidentId, 4);   // 4:Closed
                Response.Redirect("default.aspx");
            }
        }
        public void Start()
        {
            string script = "window.resizeTo( 360, 650 )";

            ScriptManager.RegisterClientScriptBlock(this, this.GetType(), "SetLiveConnectSize", script, true);

            ltTimeSpan.Text   = "";
            lblAgentName.Text = "";

            Guid sessionGUID;

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(incidentId);

            if (dt.Rows.Count != 0)
            {
                sessionGUID = dt[0].incident_guid;


                string facilityName = dt[0].facility_name;
                string agentName    = dt[0].agent_full_name;


                lblAgentName.Text = agentName;

                //----------------------------------------------------------------------------
                String conferenceName = sessionGUID.ToString();



                ConferenceStartupParameters parameters1 = ConferenceHelper.GetParametersForTransmitter(conferenceName, facilityName);
                ConferenceStartupParameters parameters2 = ConferenceHelper.GetParametersForReceiver(conferenceName, agentName, facilityName);
                this.parameters = ConferenceHelper.GetParametersForScreenCast(conferenceName, facilityName, false);



                Session[Utility.ConferenceStartupParametersSessionVariableName] = this.parameters;


                parameters1.ScreenVideoWidth  = 320;
                parameters1.ScreenVideoHeight = 240;


                string tempConferenceName = Convert.ToString(1000000 + incidentId);
                //string tempConferenceName = conferenceName;


                parameters1.ConferenceName = tempConferenceName;



                parameters2.VideoWidth  = 640;
                parameters2.VideoHeight = 480;

                parameters2.ScreenVideoWidth  = 640;    // 320;
                parameters2.ScreenVideoHeight = 480;    // 240;
                parameters2.ConferenceName    = tempConferenceName;

                parameters.ConferenceName = tempConferenceName;


                UpdateVideoEvents(tempConferenceName);
                UpdateScreenEvents(tempConferenceName);
                UpdateAudioEvents(tempConferenceName, incidentId);

                ViewChatControl.ConfSessionId   = conferenceName;
                ViewChatControl.ConfSessionUser = facilityName;

                //----------------------------------------------------------------------------
                startTime = DateTime.Now;
            }
            else
            {
                Response.Redirect("UcKioskConnect.aspx");
            }
        }
Exemplo n.º 17
0
        protected void showMenu()
        {
            UcAppBasePage page = this.UcAppPage;

            string siteMapProviderName = "DefaultSiteMapProvider";

            switch (page.UserRoleId)
            {
            case 1:             //ADMIN
                siteMapProviderName = "RoleAdminSiteMapProvider";
                break;

            case 2:             //AGENT
                siteMapProviderName = "RoleAgentSiteMapProvider";
                break;

            case 5:             //SUPERVISOR
                siteMapProviderName = "RoleSupervisorSiteMapProvider";
                break;
            }

            SiteMapDataSource smds = new SiteMapDataSource();

            smds.SiteMapProvider  = siteMapProviderName;
            smds.ShowStartingNode = false;

            ucSideMenu.DataSource = smds;
            ucSideMenu.DataBind();

            SiteMapNode currentSiteMapNode = SiteMap.Providers[siteMapProviderName].CurrentNode;

            for (int i = 0; i < ucSideMenu.Items.Count; i++)
            {
                MenuItem menu_item = ucSideMenu.Items[i];

                if (currentSiteMapNode == null)
                {
                    menu_item.ChildItems.Clear();
                    continue;
                }

                string menu_item_text = menu_item.Text;

                if (currentSiteMapNode.ToString().CompareTo(menu_item_text) == 0)
                {
                    menu_item.Selected = true;
                    continue;
                }

                if (currentSiteMapNode.ParentNode == null)
                {
                    menu_item.ChildItems.Clear();
                    continue;
                }

                if (currentSiteMapNode.ParentNode.ToString().CompareTo(menu_item_text) != 0)
                {
                    menu_item.ChildItems.Clear();
                    continue;
                }

                menu_item.Text = "<b>" + menu_item_text + "</b>";

                for (int j = 0; j < menu_item.ChildItems.Count; j++)
                {
                    MenuItem menu_item_child      = menu_item.ChildItems[j];
                    string   menu_item_child_text = menu_item_child.Text;
                    if (currentSiteMapNode.ToString().CompareTo(menu_item_child_text) == 0)
                    {
                        menu_item_child.Selected = true;
                    }

                    //---------------------------------------------------------------------------

                    if (page.UserRoleId == 2)                         //Agent
                    {
                        Int32 agentId = ProxyHelper.GetUserAgentId(this.UcPage.UserId);

                        //==================================================================
                        //IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(0, agentId);  // ALL
                        //DataRow[] rows = dt.Select("status_id=0");  //None
                        //if (menu_item_child_Text == "Call Queue")
                        //    rows = dt.Select("status_id=1");  // New
                        //else if (menu_item_child_Text == "My Calls")
                        //    rows = dt.Select("status_id=2");  // In-Progress
                        //else if (menu_item_child_Text == "Follow-Up")
                        //    rows = dt.Select("status_id=5");  // Follow-Up
                        //cnt = rows.Length;
                        //if (cnt != 0)
                        //    menu_item_child_Text = menu_item_child_Text + " [" + cnt.ToString() + "]";
                        //==================================================================

                        IncidentDS.IncidentDSDataTable dt = null;
                        if (menu_item_child_text == "Call Queue")
                        {
                            dt = BllProxyIncident.GetIncidentQueueList(1, agentId);                                // New
                        }
                        else if (menu_item_child_text == "My Calls")
                        {
                            dt = BllProxyIncident.GetIncidentsByStatus(2, agentId);                                // In-Progress
                        }
                        else if (menu_item_child_text == "Follow-Up")
                        {
                            dt = BllProxyIncident.GetIncidentFollowUpList(5, agentId);                                // Follow-Up
                        }
                        if (dt != null)
                        {
                            int cnt = dt.Rows.Count;
                            if (cnt != 0)
                            {
                                menu_item_child_text += " [" + cnt.ToString() + "]";
                            }
                        }
                    }
                    //---------------------------------------------------------------------------

                    menu_item_child.Text = "&nbsp;&nbsp;&nbsp;" + menu_item_child_text;
                }
            }

            //////---------------------------------------------------------
            //for( int i = 0; i < ucSideMenu.Items.Count; i++ )
            //{
            //    if( currentSiteMapNode != null )
            //    {
            //        string menuItemText = ucSideMenu.Items[ i ].Text;
            //        if( currentSiteMapNode.ToString().CompareTo( menuItemText ) != 0 )
            //        {
            //            if( currentSiteMapNode.ParentNode != null )
            //            {
            //                if( currentSiteMapNode.ParentNode.ToString().CompareTo( menuItemText ) != 0 )
            //                {
            //                    ucSideMenu.Items[ i ].ChildItems.Clear();
            //                }
            //                else
            //                {
            //                    ucSideMenu.Items[ i ].Text = "<b>" + menuItemText + "</b>";

            //                    for( int j = 0; j < ucSideMenu.Items[ i ].ChildItems.Count; j++ )
            //                    {
            //                        string childMenuItemText = ucSideMenu.Items[ i ].ChildItems[ j ].Text;
            //                        if( currentSiteMapNode.ToString().CompareTo( childMenuItemText ) == 0 )
            //                        {
            //                            ucSideMenu.Items[ i ].ChildItems[ j ].Selected = true;
            //                        }

            //                        //---------------------------------------------------------------------------

            //                        if( page.UserRoleId == 2 )    //Agent
            //                        {
            //                            Int32 agentId = ProxyHelper.GetUserAgentId( this.UcPage.UserId );
            //                            Int32 cnt = 0;

            //                            //==================================================================
            //                            //IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(0, agentId);  // ALL
            //                            //DataRow[] rows = dt.Select("status_id=0");  //None
            //                            //if (childMenuItemText == "Call Queue")
            //                            //    rows = dt.Select("status_id=1");  // New
            //                            //else if (childMenuItemText == "My Calls")
            //                            //    rows = dt.Select("status_id=2");  // In-Progress
            //                            //else if (childMenuItemText == "Follow-Up")
            //                            //    rows = dt.Select("status_id=5");  // Follow-Up
            //                            //cnt = rows.Length;
            //                            //if (cnt != 0)
            //                            //    childMenuItemText = childMenuItemText + " [" + cnt.ToString() + "]";
            //                            //==================================================================

            //                            IncidentDS.IncidentDSDataTable dt = null;
            //                            if( childMenuItemText == "Call Queue" )
            //                                dt = BllProxyIncident.GetIncidentQueueList( 1, agentId );  // New
            //                            else if( childMenuItemText == "My Calls" )
            //                                dt = BllProxyIncident.GetIncidentsByStatus( 2, agentId );  // In-Progress
            //                            else if( childMenuItemText == "Follow-Up" )
            //                                dt = BllProxyIncident.GetIncidentFollowUpList( 5, agentId );  // Follow-Up

            //                            if( dt != null )
            //                            {
            //                                cnt = dt.Rows.Count;
            //                                if( cnt != 0 )
            //                                    childMenuItemText = childMenuItemText + " [" + cnt.ToString() + "]";
            //                            }

            //                        }
            //                        //---------------------------------------------------------------------------

            //                        ucSideMenu.Items[ i ].ChildItems[ j ].Text = "&nbsp;&nbsp;&nbsp;" + childMenuItemText;
            //                    }
            //                }
            //            }
            //            else
            //            {
            //                ucSideMenu.Items[ i ].ChildItems.Clear();
            //            }
            //        }
            //        else
            //        {
            //            ucSideMenu.Items[ i ].Selected = true;
            //        }
            //    }
            //    else
            //    {
            //        ucSideMenu.Items[ i ].ChildItems.Clear();
            //    }
            //}
        }
Exemplo n.º 18
0
 public static IncidentDS.IncidentDSDataTable GetIncidentByGuid(Guid incidentGuid)
 {
     IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentByGuid(incidentGuid);
     return(processData(dt));
 }
Exemplo n.º 19
0
        //-----------------------------------------------------------------------------

        public static IncidentDS.IncidentDSDataTable SelectIncident(Int32 incidentId)
        {
            IncidentDS.IncidentDSDataTable dt = DalIncident.SelectIncident(incidentId);
            return(processData(dt));
        }
Exemplo n.º 20
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 public static IncidentDS.IncidentDSDataTable OpenFollowUpIncident(Int32 incidentId, Int32 agentId)
 {
     IncidentDS.IncidentDSDataTable dt = DalIncident.OpenFollowUpIncident(incidentId, agentId);
     return(processData(dt));
 }
Exemplo n.º 21
0
 public static IncidentDS.IncidentDSDataTable GetIncidentFollowUpList(Int32 statusId, Int32 agentId)
 {
     IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentFollowUpList(statusId, agentId);
     return(processData(dt));
 }
Exemplo n.º 22
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 public static IncidentDS.IncidentDSDataTable GetIncidentsByContact(Int32 statusId, Int32 contactId)
 {
     IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentsByContact(statusId, contactId);
     return(processData(dt));
 }
Exemplo n.º 23
0
        public void Start()
        {
            ltTimeSpan.Text   = "";
            lblAgentName.Text = "";

            pnlDisconnect.Visible        = true;
            pnlDisconnectConfirm.Visible = false;


            pnlNew.Visible             = true;
            pnlContent.Visible         = false;
            pnlScreenCast.Visible      = false;
            pnlAppShareSend.Visible    = false;
            pnlAppShareReceive.Visible = false;



            Guid sessionGUID;

            IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(incidentId);

            if (dt.Rows.Count != 0)
            {
                sessionGUID = dt[0].incident_guid;


                string facilityName = dt[0].facility_name;
                string agentName    = dt[0].agent_full_name;


                lblAgentName.Text = agentName;

                //----------------------------------------------------------------------------
                String conferenceName = sessionGUID.ToString();



                ConferenceStartupParameters parameters1 = ConferenceHelper.GetParametersForTransmitter(conferenceName, facilityName);
                ConferenceStartupParameters parameters2 = ConferenceHelper.GetParametersForReceiver(conferenceName, agentName, facilityName);
                this.parameters = ConferenceHelper.GetParametersForScreenCast(conferenceName, facilityName, false);



                Session[Utility.ConferenceStartupParametersSessionVariableName] = this.parameters;


                parameters1.ScreenVideoWidth  = 320;
                parameters1.ScreenVideoHeight = 240;


                string tempConferenceName = Convert.ToString(1000000 + incidentId);
                //string tempConferenceName = conferenceName;


                parameters1.ConferenceName = tempConferenceName;



                parameters2.VideoWidth  = 640;
                parameters2.VideoHeight = 480;

                parameters2.ScreenVideoWidth  = 640;    // 320;
                parameters2.ScreenVideoHeight = 480;    // 240;
                parameters2.ConferenceName    = tempConferenceName;

                parameters.ConferenceName = tempConferenceName;


                UpdateVideoEvents(tempConferenceName);
                UpdateScreenEvents(tempConferenceName);
                UpdateAudioEvents(tempConferenceName);


                //this.startVideoTransmitter(parameters1);      // !!!!!
                //this.startVideoReceiver(parameters2);
                //this.startCreenCast(this.parameters);



                //--
                //TextChatControl.ConfSessionId = conferenceName;
                //TextChatControl.ConfSessionUser = facilityName;
                ViewChatControl.ConfSessionId   = conferenceName;
                ViewChatControl.ConfSessionUser = facilityName;
                //--


                //----------------------------------------------------------------------------
                startTime = DateTime.Now;
            }
            else
            {
                Response.Redirect("UcKioskConnect.aspx");
            }
        }
Exemplo n.º 24
0
        protected enumAgentStatus updateAgentStatus()
        {
            enumAgentStatus agentStatus = enumAgentStatus.NotDefined;



            if (this.active)
            {
                pnlNotRegistered.Visible = false;
                pnlIncomingCall.Visible  = false;
                pnlUnavailable.Visible   = false;
                pnlBusy.Visible          = false;
                pnlConnected.Visible     = false;
                pnlAvailable.Visible     = false;


                btnRegister.Visible     = false;
                btnTakeCall.Visible     = false;
                btnSetAvailable.Visible = false;
                btnReset.Visible        = false;
                btnUnRegister.Visible   = false;



                if (agentId == 0)
                {
                    // Not Defined
                    agentStatus = enumAgentStatus.NotDefined;

                    pnlNotRegistered.Visible = true;
                    ltMessage.Text           = "Not registered";
                    btnRegister.Visible      = true;
                }
                else
                {
                    PoolDS.PoolDSDataTable dt = BllProxyPool.SelectPoolAgent(agentId);
                    if (dt.Rows.Count != 0)
                    {
                        if (dt[0].is_available)
                        {
                            if (dt[0].is_busy)
                            {
                                if (!dt[0].Isincident_idNull())
                                {
                                    // Incoming Call
                                    agentStatus = enumAgentStatus.IncomingCall;

                                    Int32 incidentId = dt[0].incident_id;
                                    IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.SelectIncident(incidentId);

                                    string callName = "";
                                    if (!dtIncident[0].Isfacility_nameNull())
                                    {
                                        callName = dtIncident[0].facility_name;
                                    }
                                    else
                                    {
                                        if (!dtIncident[0].Iscontact_full_nameNull())
                                        {
                                            callName = dtIncident[0].contact_full_name;
                                        }
                                        else
                                        {
                                            callName = "UNKNOWN";
                                        }
                                    }


                                    //    Incident Assigned
                                    pnlIncomingCall.Visible = true;
                                    ltMessage.Text          = "You’ve got a call : " + callName;

                                    btnTakeCall.Visible = true;
                                }
                                else
                                {
                                    //  Busy
                                    agentStatus = enumAgentStatus.Busy;


                                    if (this.checkOnline())
                                    {
                                        pnlConnected.Visible = true;
                                        pnlBusy.Visible      = false;
                                        ltMessage.Text       = "Online";
                                    }
                                    else
                                    {
                                        pnlBusy.Visible      = true;
                                        pnlConnected.Visible = false;
                                        ltMessage.Text       = "Offline";
                                        btnReset.Visible     = true;
                                    }
                                }
                            }
                            else
                            {
                                //  Available
                                agentStatus = enumAgentStatus.Available;

                                pnlAvailable.Visible  = true;
                                ltMessage.Text        = "Available";
                                btnUnRegister.Visible = true;
                            }
                        }
                        else
                        {
                            //  Off
                            agentStatus = enumAgentStatus.Unavailable;

                            if (this.checkOnline())
                            {
                                pnlConnected.Visible = true;
                                ltMessage.Text       = "Online";
                            }
                            else
                            {
                                pnlUnavailable.Visible  = true;
                                ltMessage.Text          = "Unavailable";
                                btnSetAvailable.Visible = true;
                            }
                        }
                    }
                    else
                    {
                        //  Not Defined
                        agentStatus = enumAgentStatus.NotDefined;

                        pnlNotRegistered.Visible = true;
                        ltMessage.Text           = "Not registered";
                        btnRegister.Visible      = true;
                    }
                }
            }



            return(agentStatus);
        }