public long CreateWorkItem(Dictionary <string, string> values, Dictionary <string, string> overrides)
{
AlertSourceIncident incident = CreateIncidentWithDefaults(values);
if (connectorClient == null)
{
connectorClient = ConnectToIcmInstance();
}
ApplyOverrides(ref incident, overrides);
long incidentId = 0;
IncidentAddUpdateResult result = connectorClient.AddOrUpdateIncident2(
config.IcmClientConfig.ConnectorId,
incident,
RoutingOptions.None);
if (result?.IncidentId != null)
{
incidentId = result.IncidentId.Value;
WorkItemsCache.Add(values["ConverstionID"], incidentId);
DateTime createDateTime = result.UpdateProcessTime ?? DateTime.UtcNow;
InsertRecord(config.IcmClientConfig.RoutingId, values["ConverstionID"], incidentId, createDateTime);
}
return(incidentId);
}
public static void MainMethod()
{
Guid targetConnector = new Guid("edaa079e-e6b7-4412-9b4d-247f48190d20");
string title = "Test CFR Alert";
string owningTeamId = "CUSTOMERINSIGHTANDANALYSIS\\CIA";
string containerPublicId = "ce3e9ffa-927d-4ad3-b2bb-ad34db88c5ef";
string routingId = "ciaprod";
IncidentAddUpdateResult incidentAddUpdateResult = AddOrUpdateIncident(targetConnector, GenerateAlertSourceIncidentFrom(title, owningTeamId, containerPublicId, routingId));
Console.WriteLine(incidentAddUpdateResult.IncidentId);
Console.WriteLine(incidentAddUpdateResult.Status);
Console.WriteLine(incidentAddUpdateResult.SubStatus);
Console.WriteLine(incidentAddUpdateResult.UpdateProcessTime);
}
public long CreateWorkItem(Dictionary <string, string> values)
{
AlertSourceIncident incident = this.CreateIncidentWithDefaults(values);
if (connectorClient == null)
{
connectorClient = ConnectToIcmInstance();
}
long incidentId = 0;
IncidentAddUpdateResult result = connectorClient.AddOrUpdateIncident2(
config.IcmClientConfig.ConnectorId,
incident,
RoutingOptions.None);
if (result != null && result.IncidentId.HasValue)
{
incidentId = result.IncidentId.Value;
WorkItemsCache.Add(values["ConverstionID"], incidentId);
}
return(incidentId);
}