private async Task <DialogTurnResult> ActStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
// Call LUIS, try and identify what the user is trying to do.
//If the entities are included in the response, convert them to a viewmodel and use them in the next prompt, otherwise prompt the user for the missing data.
var luisResult = await _luisRecognizer.RecognizeAsync <IVR>(stepContext.Context, cancellationToken);
switch (luisResult.TopIntent().intent)
{
case IVR.Intent.TaxForms:
await stepContext.Context.SendActivityAsync(VoiceFactory.TextAndVoice(TaxFormsResponse), cancellationToken);
break;
case IVR.Intent.POStatus:
var poStatusResult = luisResult.Entities.ToObject <POStatusModel>();
var poStatusViewModel = new PurchaseOrderStatusViewModel();
if (poStatusResult.PONumber != null && poStatusResult.PONumber.Length > 0)
{
poStatusViewModel.PONumber = poStatusResult.PONumber.First();
}
return(await stepContext.ReplaceDialogAsync(nameof(PurchaseOrderStatusDialog), poStatusViewModel));
case IVR.Intent.LeavePolicy:
var leavePolicyResult = luisResult.Entities.ToObject <LeavePolicyModel>();
var leavePolicyViewModel = new LeavePolicyViewModel();
if (leavePolicyResult.LeaveOfAbscensePolicies != null && leavePolicyResult.LeaveOfAbscensePolicies.Length > 0)
{
leavePolicyViewModel.LeaveOfAbscensePolicy = leavePolicyResult.LeaveOfAbscensePolicies.First().First();
}
return(await stepContext.ReplaceDialogAsync(nameof(LeavePolicyDialog), leavePolicyViewModel));
case IVR.Intent.Cancel:
//If the user indicates that they are done with the call, leave a message and hangup.
var goodbyeMessage = VoiceFactory.TextAndVoice(HangupText, InputHints.IgnoringInput);
await stepContext.Context.SendActivityAsync(goodbyeMessage, cancellationToken);
await Task.Delay(3000); // Temporary hack to make sure that the message has finished being read.Bug is tracked to fix this issue.
//End of conversation activity currently causes a HangUp. This functionality is experimental, and the API might change.
await stepContext.Context.SendActivityAsync(Activity.CreateEndOfConversationActivity(), cancellationToken);
return(await stepContext.EndDialogAsync());
default:
// Catch all for unhandled intents
var didntUnderstandMessageText = $"Sorry, I didn't get that. Please try asking in a different way (intent was {luisResult.TopIntent().intent}). What I heard was {stepContext.Context.Activity.Text}";
var didntUnderstandMessage = VoiceFactory.TextAndVoice(didntUnderstandMessageText, InputHints.IgnoringInput);
await stepContext.Context.SendActivityAsync(didntUnderstandMessage, cancellationToken);
break;
}
return(await stepContext.NextAsync(null, cancellationToken));
}
private async Task <DialogTurnResult> ActStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
// Call LUIS, try and identify what the user is trying to do.
//If the entities are included in the response, convert them to a viewmodel and user them, otherwise prompt the user for the missing data.
var luisResult = await _luisRecognizer.RecognizeAsync <IVR>(stepContext.Context, cancellationToken);
switch (luisResult.TopIntent().intent)
{
case IVR.Intent.FindNearestStore:
//Get Luis model and convert it to an easier to work with viewmodel
var nearestStoreResult = luisResult.Entities.ToObject <FindNearestStoreModel>();
var nearestStoreViewModel = new StoreLocationViewModel();
if (nearestStoreResult.StoreLocation != null && nearestStoreResult.StoreLocation.Length > 0)
{
var storeLocation = nearestStoreResult.StoreLocation.First();
if (storeLocation.City.Length > 0)
{
nearestStoreViewModel.City = storeLocation.City.First();
}
if (storeLocation.State.Length > 0)
{
nearestStoreViewModel.State = storeLocation.State.First();
}
}
return(await stepContext.ReplaceDialogAsync(nameof(NearestStoreDialog), nearestStoreViewModel));
case IVR.Intent.OrderStatus:
var orderStatusResult = luisResult.Entities.ToObject <OrderStatusModel>();
var orderStatusViewModel = new OrderStatusViewModel();
if (orderStatusResult.OrderNumber != null && orderStatusResult.OrderNumber.Length > 0)
{
orderStatusViewModel.OrderNumber = orderStatusResult.OrderNumber.First();
}
return(await stepContext.ReplaceDialogAsync(nameof(OrderStatusDialog), orderStatusViewModel));
case IVR.Intent.Cancel:
//If the user indicates that they are done with the call, leave a message and hangup.
var goodbyeMessage = VoiceFactory.TextAndVoice(HangupText, InputHints.IgnoringInput);
await stepContext.Context.SendActivityAsync(goodbyeMessage, cancellationToken);
await Task.Delay(3000); //Temporary hack to make sure that the message has finished being read. Bug is tracked to fix this issue.
//End of conversation activity currently causes a HangUp. This functionality is experimental, and the API might change.
await stepContext.Context.SendActivityAsync(Activity.CreateEndOfConversationActivity(), cancellationToken);
return(await stepContext.EndDialogAsync());
default:
// Catch all for unhandled intents
var didntUnderstandMessageText = $"Sorry, I didn't get that. Please try asking in a different way (intent was {luisResult.TopIntent().intent}). What I heard was {stepContext.Context.Activity.Text}";
var didntUnderstandMessage = VoiceFactory.TextAndVoice(didntUnderstandMessageText, InputHints.IgnoringInput);
await stepContext.Context.SendActivityAsync(didntUnderstandMessage, cancellationToken);
break;
}
return(await stepContext.NextAsync(null, cancellationToken));
}
