public async Task <TicketCreateResponse> AddRequerimentNoRenew([FromForm] string customerId, [FromForm] string assetId, [FromForm] List <IFormFile> attachments)
{
try {
var user = await _customerUserRepository.GetCustomerUserByCip(customerId);
var asset = await _assetRepository.GetAssetById(assetId);
if (user == null || asset == null)
{
return(new TicketCreateResponse());
}
TicketIncidenceCreate ticket = new TicketIncidenceCreate {
UserCip = user.CustomerId,
OtrsServiceId = _ticketSettings.AssetReturnTerminationServiceID,
Description = $"Apellidos: {user.LastName}\n" +
$"Nombres: {user.FirstName}\n" +
$"Ubicación: {user.Street}\n" +
$"Tipo de equipo: {asset.Type}\n" +
$"Inventario: {asset.Name}\n" +
$"Serie del equipo: {asset.SerieNro}\n" +
$"Ubicación: {user.Street}\n" +
$"Celular: {user.Phone}\n",
Asset = asset,
Attachments = _mapper.Map <List <TicketAttachments> >(_convertFileExtensions.ListConvertFileToBase64(attachments))
};
var result = _ticketRepository.AddTicketNoRenewOtrs(
_mapper.Map <TicketCredencials>(_otrsCredencialsService.GetOtrsCredencials()),
ticket);
return(result);
} catch {
return(new TicketCreateResponse());
}
}
