public static ISAT.Business.Ticket ConvertToTicketBusiness(Ticket m)
{
ISAT.Business.Ticket obj = ISAT.Business.Ticket.GetTicket(m.TicketNo);
if (obj == null)
{
obj = ISAT.Business.Ticket.NewTicket();
}
obj.TicketNo = m.TicketNo;
obj.TicketSubject = m.TicketSubject;
obj.CallerPosistion = m.CallerPosition;
obj.Priority = m.Priority;
obj.TicketOwner = m.TicketOwner;
obj.TicketType = m.TicketType;
obj.TicketStatus = m.TicketStatus;
obj.TicketDescription = m.TicketDesc;
obj.Solution = Newtonsoft.Json.JsonConvert.SerializeObject(m.Solution);
obj.Escalation = m.Escalation;
obj.CreatedBy = m.CreatedBy;
obj.CreatedDate = m.CreatedDate;
obj.UpdatedBy = m.UpdatedBy;
obj.UpdatedDate = m.UpdatedDate;
return(obj);
}
public Ticket(ISAT.Business.Ticket ticket, ISAT.Business.Customer cust)
{
this.IdTicket = ticket.idticket;
this.TicketNo = ticket.TicketNo;
this.TicketSubject = ticket.TicketSubject;
Customer newcust = new Customer()
{
IdCustomer = cust.idCustomer,
Custno = cust.CustNo,
FirstName = cust.FirstName,
LastName = cust.LastName,
Email = cust.Email,
CompanyName = cust.CompanyName,
CreatedBy = cust.CreatedBy,
CreatedDate = cust.CreatedDate,
UpdatedBy = cust.UpdatedBy,
UpdatedDate = cust.UpdatedDate
};
this.Requester = newcust;
this.CallerPosition = ticket.CallerPosistion;
this.Priority = ticket.Priority;
this.TicketOwner = ticket.TicketOwner;
this.TicketType = ticket.TicketType;
this.TicketStatus = ticket.TicketStatus;
this.TicketDesc = ticket.TicketDescription;
this.Solution = Newtonsoft.Json.JsonConvert.DeserializeObject <List <TicketSolution> >(ticket.Solution);
if (this.Solution == null)
{
this.Solution = new List <TicketSolution>();
}
this.Escalation = ticket.Escalation;
this.CreatedBy = ticket.CreatedBy;
this.CreatedDate = ticket.CreatedDate;
this.UpdatedBy = ticket.UpdatedBy;
this.UpdatedDate = ticket.UpdatedDate;
}
