public bool UpdateDoNotCallStatus(long prospectCustomerId, bool isDoNotCall)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomer(prospectCustomerId);
if (isDoNotCall)
{
if (prospectCustomer.CustomerId.HasValue && prospectCustomer.CustomerId.Value > 0)
{
var customer = _customerRepository.GetCustomer(prospectCustomer.CustomerId.Value);
customer.DoNotContactTypeId = (long)DoNotContactType.DoNotCall;
customer.DoNotContactReasonId = (long)DoNotContactReason.CustomerRequest;
customer.DoNotContactUpdateDate = DateTime.Now;
customer.DoNotContactUpdateSource = (long)DoNotContactSource.Manual;
_customerService.SaveCustomer(customer, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
return(_prospectCustomerRepository.UpdateDoNotCallStatus(prospectCustomerId, ProspectCustomerConversionStatus.Declined));
}
if (prospectCustomer.CustomerId.HasValue && prospectCustomer.CustomerId.Value > 0)
{
var customer = _customerRepository.GetCustomer(prospectCustomer.CustomerId.Value);
customer.DoNotContactReasonId = null;
customer.DoNotContactTypeId = null;
customer.DoNotContactUpdateDate = null;
customer.DoNotContactUpdateSource = null;
_customerService.SaveCustomer(customer, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
return(_prospectCustomerRepository.UpdateDoNotCallStatus(prospectCustomerId, ProspectCustomerConversionStatus.NotConverted));
}
public StartOutBoundCallViewModel UpdateDoNotCallStatus([FromUri] long callQueueCustomerId, bool dontCall)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
if (dontCall)
{
if (callQueueCustomer.Status == CallQueueStatus.Removed)
{
return new StartOutBoundCallViewModel()
{
IsRemovedFromQueue = true
}
}
;
if (callQueueCustomer.ProspectCustomerId.HasValue)
{
var prospectCust =
_prospectCustomerRepository.GetProspectCustomer(callQueueCustomer.ProspectCustomerId.Value);
if (prospectCust.Status == (long)ProspectCustomerConversionStatus.Declined)
{
return new StartOutBoundCallViewModel()
{
IsDoNotCall = true
}
}
;
}
if (callQueueCustomer.CustomerId.HasValue)
{
var customer = _customerRepository.GetCustomer(callQueueCustomer.CustomerId.Value);
if (customer.DoNotContactTypeId.HasValue && (customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotContact || customer.DoNotContactTypeId == (long)DoNotContactType.DoNotCall))
{
return(new StartOutBoundCallViewModel()
{
IsDoNotCall = true
});
}
}
var isLocked = _callQueueCustomerLockRepository.GetCallQueueCustomerLock(callQueueCustomer) != null;
if (isLocked)
{
return(new StartOutBoundCallViewModel()
{
CallId = 1L
});
}
}
if (dontCall)
{
if (callQueueCustomer.ProspectCustomerId.HasValue)
{
_prospectCustomerRepository.UpdateDoNotCallStatus(callQueueCustomer.ProspectCustomerId.Value, ProspectCustomerConversionStatus.Declined);
}
if (callQueueCustomer.CustomerId.HasValue)
{
_customerService.UpdateDoNotCallStatus(callQueueCustomer.CustomerId.Value, false, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId, (long)DoNotContactSource.CallCenter);
}
}
else
{
if (callQueueCustomer.ProspectCustomerId.HasValue)
{
_prospectCustomerRepository.UpdateDoNotCallStatus(callQueueCustomer.ProspectCustomerId.Value, ProspectCustomerConversionStatus.NotConverted);
}
if (callQueueCustomer.CustomerId.HasValue)
{
_customerService.UpdateDoNotCallStatus(callQueueCustomer.CustomerId.Value, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
}
return(new StartOutBoundCallViewModel());
}
