/// <summary>
/// Initializes a new instance of the <see cref="RemoteSupportActivityHandler"/> class.
/// </summary>
/// <param name="microsoftAppCredentials">Microsoft Application credentials for Bot/ME.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="telemetryClient">The Application Insights telemetry client. </param>
/// <param name="options">A set of key/value application configuration properties.</param>
/// <param name="ticketDetailStorageProvider">Provider to store ticket details to Azure Table Storage.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="ticketSearchService">Provider to search ticket details in Azure Table Storage.</param>
/// <param name="tokenHelper">Generating custom JWT token and retrieving access token for user.</param>
/// <param name="cardConfigurationStorageProvider">Provider to search card configuration details in Azure Table Storage.</param>
/// <param name="ticketGenerateStorageProvider">Provider to get ticket id to Azure Table Storage.</param>
/// <param name="onCallSupportDetailStorageProvider"> Provider for fetching and storing information about on call support in storage table.</param>
public RemoteSupportActivityHandler(
MicrosoftAppCredentials microsoftAppCredentials,
ILogger <RemoteSupportActivityHandler> logger,
IStringLocalizer <Strings> localizer,
TelemetryClient telemetryClient,
IOptions <RemoteSupportActivityHandlerOptions> options,
ITicketDetailStorageProvider ticketDetailStorageProvider,
IOnCallSupportDetailSearchService onCallSupportDetailSearchService,
ITicketSearchService ticketSearchService,
ICardConfigurationStorageProvider cardConfigurationStorageProvider,
ITokenHelper tokenHelper,
ITicketIdGeneratorStorageProvider ticketGenerateStorageProvider,
IOnCallSupportDetailStorageProvider onCallSupportDetailStorageProvider)
{
this.microsoftAppCredentials = microsoftAppCredentials;
this.logger = logger;
this.localizer = localizer;
this.telemetryClient = telemetryClient;
this.options = options ?? throw new ArgumentNullException(nameof(options));
this.teamId = this.options.Value.TeamId;
this.ticketDetailStorageProvider = ticketDetailStorageProvider;
this.ticketSearchService = ticketSearchService;
this.onCallSupportDetailSearchService = onCallSupportDetailSearchService;
this.appBaseUrl = this.options.Value.AppBaseUri;
this.tokenHelper = tokenHelper;
this.cardConfigurationStorageProvider = cardConfigurationStorageProvider;
this.ticketGenerateStorageProvider = ticketGenerateStorageProvider;
this.onCallSupportDetailStorageProvider = onCallSupportDetailStorageProvider;
}
/// <summary>
/// Initializes a new instance of the <see cref="RemoteSupportController"/> class.
/// </summary>
/// <param name="logger">Instance to send logs to the Application Insights service.</param>
/// <param name="botAdapter">Remote support bot adapter.</param>
/// <param name="microsoftAppCredentials">Microsoft Application credentials for Bot/ME.</param>
/// <param name="options">A set of key/value application configuration properties.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="onCallSupportDetailStorageProvider">Provider to store on call support details in Azure Table Storage.</param>
/// <param name="cardConfigurationStorageProvider">Provider to store card configuration details in Azure Table Storage.</param>
public RemoteSupportController(
ILogger <RemoteSupportController> logger,
BotFrameworkAdapter botAdapter,
MicrosoftAppCredentials microsoftAppCredentials,
IOptions <RemoteSupportActivityHandlerOptions> options,
IOnCallSupportDetailSearchService onCallSupportDetailSearchService,
IOnCallSupportDetailStorageProvider onCallSupportDetailStorageProvider,
ICardConfigurationStorageProvider cardConfigurationStorageProvider)
: base()
{
this.options = options ?? throw new ArgumentNullException(nameof(options));
this.logger = logger;
this.botAdapter = botAdapter;
this.appId = microsoftAppCredentials != null ? microsoftAppCredentials.MicrosoftAppId : throw new ArgumentNullException(nameof(microsoftAppCredentials));
this.onCallSupportDetailSearchService = onCallSupportDetailSearchService;
this.onCallSupportDetailStorageProvider = onCallSupportDetailStorageProvider;
this.cardConfigurationStorageProvider = cardConfigurationStorageProvider;
}
/// <summary>
/// Initializes a new instance of the <see cref="OnCallSupportDetailSearchService"/> class.
/// </summary>
/// <param name="searchServiceOptions">A set of key/value application configuration properties.</param>
/// <param name="storageOptions">A set of key/value application storage configuration properties.</param>
/// <param name="onCallSupportDetailStorageProvider">Provider to store on call support details in Azure Table Storage.</param>
public OnCallSupportDetailSearchService(
IOptionsMonitor <SearchServiceOptions> searchServiceOptions,
IOptionsMonitor <StorageOptions> storageOptions,
IOnCallSupportDetailStorageProvider onCallSupportDetailStorageProvider)
{
searchServiceOptions = searchServiceOptions ?? throw new ArgumentNullException(nameof(searchServiceOptions));
storageOptions = storageOptions ?? throw new ArgumentNullException(nameof(storageOptions));
this.searchServiceOptions = searchServiceOptions.CurrentValue;
string searchServiceValue = this.searchServiceOptions.SearchServiceName;
this.searchServiceClient = new SearchServiceClient(
searchServiceValue,
new SearchCredentials(this.searchServiceOptions.SearchServiceAdminApiKey));
this.searchIndexClient = new SearchIndexClient(
searchServiceValue,
OnCallSupportIndexName,
new SearchCredentials(this.searchServiceOptions.SearchServiceQueryApiKey));
this.searchIndexingIntervalInMinutes = Convert.ToInt32(this.searchServiceOptions.SearchIndexingIntervalInMinutes, CultureInfo.InvariantCulture);
this.onCallSupportDetailStorageProvider = onCallSupportDetailStorageProvider;
this.initializeTask = new Lazy <Task>(() => this.InitializeAsync(storageOptions.CurrentValue.ConnectionString));
}
/// <summary>
/// Method updates experts card in team after modifying on call experts list.
/// </summary>
/// <param name="turnContext">Provides context for a turn of a bot.</param>
/// <param name="onCallExpertsDetail">Details of on call support experts updated.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="onCallSupportDetailStorageProvider"> Provider for fetching and storing information about on call support in storage table.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <returns>A task that sends notification in newly created channel and mention its members.</returns>
public static async Task UpdateManageExpertsCardInTeamAsync(ITurnContext <IInvokeActivity> turnContext, OnCallExpertsDetail onCallExpertsDetail, IOnCallSupportDetailSearchService onCallSupportDetailSearchService, IOnCallSupportDetailStorageProvider onCallSupportDetailStorageProvider, IStringLocalizer <Strings> localizer)
{
// Get last 10 updated on call support data from storage.
// This is required because search service refresh interval is 10 minutes. So we need to get latest entry stored in storage from storage provider and append previous 9 updated records to it in order to show on screen.
var previousOnCallSupportDetails = await onCallSupportDetailSearchService?.SearchOnCallSupportTeamAsync(string.Empty, 9);
var currentOnCallSupportDetails = await onCallSupportDetailStorageProvider?.GetOnCallSupportDetailAsync(onCallExpertsDetail?.OnCallSupportId);
List <OnCallSupportDetail> onCallSupportDetails = new List <OnCallSupportDetail>
{
currentOnCallSupportDetails,
};
onCallSupportDetails.AddRange(previousOnCallSupportDetails);
// Replace message id in conversation id with card activity id to be refreshed.
var conversationId = turnContext?.Activity.Conversation.Id;
conversationId = conversationId?.Replace(turnContext.Activity.Conversation.Id.Split(';')[1].Split("=")[1], onCallExpertsDetail?.OnCallSupportCardActivityId, StringComparison.OrdinalIgnoreCase);
var onCallSMEDetailCardAttachment = OnCallSMEDetailCard.GetOnCallSMEDetailCard(onCallSupportDetails, localizer);
// Add activityId in the data which will be posted to task module in future after clicking on Manage button.
AdaptiveCard adaptiveCard = (AdaptiveCard)onCallSMEDetailCardAttachment.Content;
AdaptiveCardAction cardAction = (AdaptiveCardAction)((AdaptiveSubmitAction)adaptiveCard?.Actions?[0]).Data;
cardAction.ActivityId = onCallExpertsDetail?.OnCallSupportCardActivityId;
// Update the card in the SME team with updated on call experts list.
var updateExpertsCardActivity = new Activity(ActivityTypes.Message)
{
Id = onCallExpertsDetail?.OnCallSupportCardActivityId,
ReplyToId = onCallExpertsDetail?.OnCallSupportCardActivityId,
Conversation = new ConversationAccount {
Id = conversationId
},
Attachments = new List <Attachment> {
onCallSMEDetailCardAttachment
},
};
await turnContext.UpdateActivityAsync(updateExpertsCardActivity);
}
