public ActionResult KfNumberEditProvide()
{
KfNumber kfNumber = new KfNumber();
Guid oldAdminId = Guid.Empty;
if (!string.IsNullOrWhiteSpace(RQuery["KfNumberId"]))
{
kfNumber = _kfNumberService.GetById(new Guid(RQuery["KfNumberId"]));
oldAdminId = kfNumber.AdminId;
}
UpdateModel <KfNumber>(kfNumber);
if (kfNumber.AdminId == Guid.Empty || kfNumber.AdminId == null)
{
return(JsonMessage(false, "请选择分配管理员"));
}
if (string.IsNullOrWhiteSpace(RQuery["KfNumberId"]))
{
Ocean.Entity.Admin admin = _adminService.GetById(kfNumber.AdminId);
if (admin.KfNumbers.Count != 0)
{
return(JsonMessage(false, "当前所选管理员已被分配过工号"));
}
_kfNumberService.Insert(kfNumber);
return(JsonMessage(true, "添加客服工号成功"));
}
else
{
if (oldAdminId != kfNumber.AdminId)
{
Ocean.Entity.Admin admin = _adminService.GetById(kfNumber.AdminId);
if (admin.KfNumbers.Count != 0)
{
return(JsonMessage(false, "当前所选管理员已被分配过工号"));
}
}
_kfNumberService.Update(kfNumber);
return(JsonMessage(true, "修改客服工号成功"));
}
}
/// <summary>
/// 设置在线状态[0:正常,1:离开]
/// </summary>
/// <returns></returns>
public string SetOnlineStatus()
{
int onlineStatus = int.Parse(Request["OnlineStatus"]);
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
kfNumber.OnlineStatus = onlineStatus;
_kfNumberService.Update(kfNumber);
return(JsonHelper.AnalysisJson <string>(onlineStatus.ToString(), "ok", null));
}
public override void ExecuteNotice(CallerContext callerContext, string[] args, ref string message)
{
int type = int.Parse(args[1]);
//客服离线
if (type == 1)
{
Guid kfNumberId = new Guid(args[0]);
//移除缓存中的客服
MessageManager.Instance.RemoveCacheKF(kfNumberId);
//离线时清理线程中的客服端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(kfNumberId);
//断开与所有访客的会话
IKfNumberService kfNumberService = EngineContext.Current.Resolve <IKfNumberService>();
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IMpUserService mpUserService = EngineContext.Current.Resolve <IMpUserService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.KfNumberId == kfNumberId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendPrivateMessage(kfNumberId, kfMeeting.MpUserId, "本次会话已被断开，您可以重新发起会话请求");
//发送给微信
MpUser mpUser = mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开，您可以重新发起会话请求");
}
//更新用户状态
mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
//把客服设置成离线
KfNumber kfNumber = kfNumberService.GetById(kfNumberId);
kfNumber.IsOnline = false;
kfNumberService.Update(kfNumber);
}
//访客离线
if (type == 2)
{
Guid mpUserId = new Guid(args[0]);
//离线时清理线程中的访客端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(mpUserId);
//断开与客服的会话
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.MpUserId == mpUserId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendNotice(mpUserId, "访客_" + new Random().Next(100), kfMeeting.KfNumberId, 3, 0, mpUserId.ToString());
}
}
}