public int CreateSimpleTicket(HelpDesk_Tickets_SimplePost_vm ticket)
{
var priority = 2;
if (ticket.RequestedDueDate != null)
{
priority = 1;
}
var fullTicket = new HelpDesk_Tickets_vm
{
TicketNumber = 0,
Title = ticket.Title,
Description = ticket.Description,
RequestorUserName = ticket.RequestorUserName,
RequestDateTime = DateTime.Now,
RequestedDueDate = ticket.RequestedDueDate ?? null,
TicketCategoryID = ticket.TicketCategoryID,
PriorityCode = (byte)priority,
StatusID = 2,
AssignedToUserName = "******", //Temporary need to get username of the default user the ticket will be assgined to
TicketTypeID = 1,
NeedsApproval = false
};
return(CreateTicket(fullTicket));
}
private HelpDesk_Tickets mapViewModelToEntityTicket(HelpDesk_Tickets_vm VMTicket)
{
ServiceDesk_Users approvedBy = _nsUserRepository.GetUserByUserName(VMTicket.ApprovedByUserName);
ServiceDesk_Users assignedTo = _nsUserRepository.GetUserByUserName(VMTicket.AssignedToUserName);
ServiceDesk_Users requestor = _nsUserRepository.GetUserByUserName(VMTicket.RequestorUserName);
var vmT = new HelpDesk_Tickets
{
TicketNumber = VMTicket.TicketNumber,
Title = VMTicket.Title,
Description = VMTicket.Description,
Requestor = requestor.Id,
DepartmentID = requestor.DepartmentId,
LocationID = requestor.LocationId,
RequestDateTime = VMTicket.RequestDateTime,
RequestedDueDate = VMTicket.RequestedDueDate,
TicketCategoryID = VMTicket.TicketCategoryID,
PriorityCode = VMTicket.PriorityCode,
StatusID = VMTicket.StatusID,
AssignedTo = assignedTo.Id,
VendorID = VMTicket.VendorID,
VendorTicket = VMTicket.VendorTicket,
TicketTypeID = VMTicket.TicketTypeID,
NeedsApproval = VMTicket.NeedsApproval,
ApprovedBy = approvedBy == null ? (int?)null : approvedBy.Id,
ApprovedOn = VMTicket.ApprovedOn
};
return(vmT);
}
public int EditTicket(int id, HelpDesk_Tickets_vm ticket)
{
if (id == 0)
{
throw new ArgumentOutOfRangeException("Id cannot be 0.");
}
return(_helpDeskTicketRepository.EditTicket(id, mapViewModelToEntityTicket(ticket)));
}
private HelpDesk_Tickets_vm mapEntityToViewModelSingleTicket(HelpDesk_Tickets EFTicket)
{
var vmT = new HelpDesk_Tickets_vm
{
TicketNumber = EFTicket.TicketNumber,
Title = EFTicket.Title,
Description = EFTicket.Description,
RequestorUserName = EFTicket.ServiceDesk_Users2 == null ? null : EFTicket.ServiceDesk_Users2.UserName,
DepartmentID = EFTicket.DepartmentID,
LocationID = EFTicket.LocationID,
RequestDateTime = EFTicket.RequestDateTime,
RequestedDueDate = EFTicket.RequestedDueDate,
TicketCategoryID = EFTicket.TicketCategoryID,
PriorityCode = EFTicket.PriorityCode,
StatusID = EFTicket.StatusID,
AssignedToUserName = EFTicket.ServiceDesk_Users1 == null ? null : EFTicket.ServiceDesk_Users1.UserName,
VendorID = EFTicket.VendorID,
VendorTicket = EFTicket.VendorTicket,
TicketTypeID = EFTicket.TicketTypeID,
NeedsApproval = EFTicket.NeedsApproval,
ApprovedByUserName = EFTicket.ServiceDesk_Users == null ? null : EFTicket.ServiceDesk_Users.UserName,
ApprovedOn = EFTicket.ApprovedOn,
ApprovedByUser = EFTicket.ServiceDesk_Users == null ? null: new Ticket_User()
{
SID = EFTicket.ServiceDesk_Users.SID,
UserName = EFTicket.ServiceDesk_Users.UserName,
DisplayName = EFTicket.ServiceDesk_Users.FirstName + " " + EFTicket.ServiceDesk_Users.LastName,
UserDepartment = EFTicket.ServiceDesk_Users.Department.DepartmentName,
UserLocation = EFTicket.ServiceDesk_Users.NSLocation.LocationCity
},
AssignedToUser = EFTicket.ServiceDesk_Users1 == null ? null : new Ticket_User()
{
SID = EFTicket.ServiceDesk_Users1.SID,
UserName = EFTicket.ServiceDesk_Users1.UserName,
DisplayName = EFTicket.ServiceDesk_Users1.FirstName + " " + EFTicket.ServiceDesk_Users1.LastName,
UserDepartment = EFTicket.ServiceDesk_Users1.Department.DepartmentName,
UserLocation = EFTicket.ServiceDesk_Users1.NSLocation.LocationCity
},
RequestorUser = EFTicket.ServiceDesk_Users2 == null ? null : new Ticket_User()
{
SID = EFTicket.ServiceDesk_Users2.SID,
UserName = EFTicket.ServiceDesk_Users2.UserName,
DisplayName = EFTicket.ServiceDesk_Users2.FirstName + " " + EFTicket.ServiceDesk_Users2.LastName,
UserDepartment = EFTicket.ServiceDesk_Users2.Department.DepartmentName,
UserLocation = EFTicket.ServiceDesk_Users2.NSLocation.LocationCity
}
};
return(vmT);
}
/// <summary>
/// Posts the specified value.
/// </summary>
/// <param name="value">The value.</param>
/// <returns></returns>
public int Post([FromBody] HelpDesk_Tickets_vm value)
{
_logger.Info("Adding a new Simple ticket. ");
return(_helpDeskTicketManager.CreateTicket(value));
}
/// <summary>
/// Puts the specified identifier.
/// </summary>
/// <param name="id">The identifier.</param>
/// <param name="value">The value.</param>
/// <returns></returns>
public int Put(int id, [FromBody] HelpDesk_Tickets_vm value)
{
_logger.Info("Editing the ticket with id " + id);
return(_helpDeskTicketManager.EditTicket(id, value));
}
public int CreateTicket(HelpDesk_Tickets_vm ticket)
{
return(_helpDeskTicketRepository.CreateTicket(mapViewModelToEntityTicket(ticket)));
}
