public GetIncidentResponse GetIncident(GetIncidentRequest objGetIncidentRequest)
{
LogHelper.LogTextDebug("", "Enter");
LogHelper.LogObjectPropertiesDebug(objGetIncidentRequest, "IncidentRequest");
Incident objIncident = null;
try
{
GetIncidentResponse objGetIncidentResponse = null;
if (string.IsNullOrEmpty(objGetIncidentRequest.IncidentNumber))
{
throw new CustomError("NullData", "Incident Number is null");
}
else
{
objIncident = new IncidentController().GetIncident(objIncident.IncidentNumber);
objGetIncidentResponse = new TranslateIncident().TranslateIncidenttoGetIncidentResponse(objIncident);
}
LogHelper.LogTextDebug("Success", "Returning Incident Response");
return(objGetIncidentResponse);
}
catch (ITSM_WebserviceException ex)
{
LogHelper.LogTextWarn(string.Format("Message : {0}\nError : {1}\nStack Trace : {2}", ex.Message, ex.ErrorCode, ex.StackTrace), "Exception");
throw ITSMExceptionManager.GetCustomSoapException(ex);
}
catch (Exception ex)
{
LogHelper.LogTextWarn(string.Format("Message : {0}\nStack Trace : {2}", ex.Message, ex.StackTrace), "Exception");
throw ITSMExceptionManager.GetCustomSoapException("Unknown Error", ex.Message);
}
}
public GetIncidentResponse TranslateIncidenttoGetIncidentResponse(Incident objIncident)
{
LogHelper.LogTextDebug(string.Empty, "Enter");
LogHelper.LogObjectPropertiesDebug(objIncident, "IncidentDetails");
GetIncidentResponse objGetIncidentResponse = new GetIncidentResponse();
try
{
if (objIncident != null)
{
objGetIncidentResponse.IncidentNumber = objIncident.IncidentNumber;
objGetIncidentResponse.Impact = objIncident.Impact;
objGetIncidentResponse.Customer = objIncident.Customer;
objGetIncidentResponse.AssignedGroup = objIncident.AssignedGroup;
objGetIncidentResponse.Summary = objIncident.Summary;
objGetIncidentResponse.Urgency = objIncident.Urgency;
}
}
catch (Exception ex)
{
LogHelper.LogTextWarn(ex.Message, "Exception");
throw;
}
LogHelper.LogTextDebug(string.Empty, "Exit");
return(objGetIncidentResponse);
}
