private void CrossnetEventHandler(object eventObject)
{
var eventMessage = eventObject as string;
if (eventMessage != null)
{
switch (eventMessage)
{
case "Loggin":
try
{
EResultado error;
Agente = _container.Resolve <IAgent>();
AgenteConfig = Agente.ConfPerson;
var lala = Agente.MonitoredCfgPersonAgents;
if (Agente != null)
{
Agente agent = new Agente
{
userName = Agente.UserName != null ?
Agente.UserName : "",
};
if (AgenteConfig != null)
{
var lala2 = AgenteConfig.GetType();
agent.firstName = AgenteConfig.FirstName != null ?
AgenteConfig.FirstName : "";
agent.lastName = AgenteConfig.LastName != null ?
AgenteConfig.LastName : "";
agent.tenantDBid = 147;
agent.agentDBid = AgenteConfig.DBID != null ?
AgenteConfig.DBID : 0;
agent.EmployeeId = AgenteConfig.EmployeeID != null ?
AgenteConfig.EmployeeID : "";
}
var resultado = _metodoApi.autentificacion(out error, agent);
if (resultado != null)
{
token = resultado.token;
}
}
var itemsLista = _metodoApi.ArbolTipificacion(out error, token);
if (itemsLista != null)
{
if (itemsLista.listaArbol != null)
{
TablaTipificaciones = Utility.ListToDataTable(itemsLista.listaArbol);
}
}
else
{
TablaTipificaciones = null;
}
var itemsFiltro = _metodoApi.ListaFiltro(out error, token);
if (itemsFiltro != null)
{
listaFiltro = itemsFiltro.listaFiltro;
}
listaAtached = _metodoApi.ListAtached(out error, token);
_TablaInteraccion.Columns.Add("IdMarkDone");
_TablaInteraccion.Columns.Add("EventoMarkdone");
_TablaInteraccion.Columns.Add("Estado");
_TablaInteraccion.Columns.Add("Agente");
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error en el login: "******"Public",
SeverityType.Error);
}
break;
}
}
}
/// <summary>
/// Executes the command.
/// </summary>
/// <param name="parameters">The parameters.</param>
/// <param name="progress">The progress.</param>
/// <returns></returns>
/// <summary>
/// Executes the command.
/// </summary>
/// <param name="parameters">The parameters.</param>
/// <param name="progress">The progress.</param>
/// <returns></returns>
public bool Execute(IDictionary <string, object> parameters, IProgressUpdater progress)
{
// To go to the main thread
if (Application.Current.Dispatcher != null && !Application.Current.Dispatcher.CheckAccess())
{
object result = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send, new ExecuteDelegate(Execute), parameters, progress);
return((bool)result);
}
else
{
// Ok, we are in the main thread
log.Info("Execute");
IInteraction interactionVoice = parameters["InteractionMarkDone0"] as IInteraction;
var inx = InteraccionGenesys.GetAttachedData(interactionVoice);
// Get the parameter
if (interactionVoice != null)
{
var tipoInteraccion = interactionVoice.Type;
switch (tipoInteraccion)
{
case "InteractionVoice":
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "InteractionVoice";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
inx.genEventoMarkdone = "PreviewRecord";
inx.IdMarkdone = item.CallAttemptGUID;
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "PreviewRecord";
break;
case "InteractionCallback":
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "InteractionCallback";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
break;
}
if (InteractionExtensionCrossnetModule.TablaTipificaciones == null)
{
return(false);
}
EResultado resultado = null;
_metodoApi.TerminoInteraccion(out resultado, termino, InteractionExtensionCrossnetModule.token);
DataRow resultMarkDone = null;
switch (tipoInteraccion)
{
case "InteractionVoice":
inx.genEventoMarkdone = "InteractionVoice";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
inx.genEventoMarkdone = "PreviewRecord";
inx.IdMarkdone = item.CallAttemptGUID;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
case "InteractionCallback":
inx.genEventoMarkdone = "InteractionCallback";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
}
string Estado = resultMarkDone["Estado"] != null ? resultMarkDone["Estado"].ToString() : "";
if (!Estado.Equals("TIPIFICADO"))
{
GenesysAlert.SendMessage("Favor tipificar", "Public", SeverityType.Warning);
return(true);
}
else
{
switch (tipoInteraccion)
{
case "InteractionVoice":
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
case "InteractionCallback":
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
}
}
}
return(false);
}
}
