public IActionResult EscalatedUserList(BaseRequest req)
{
EscalatedUserListResp resp = new EscalatedUserListResp();
try
{
if (RequestValidator.EscalatedUserList(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
var userList = FeedbackCRUD.GetEscalatedUser(req.user_id);
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
resp.UserList = userList;
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
public IActionResult GetFeedbackCategories(BaseRequest req)
{
FeedbackCategoryResp resp = new FeedbackCategoryResp();
try
{
if (RequestValidator.GetFeedbackCategories(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
resp.feedback_categories = FeedbackCRUD.GetAllFeedbackCategories();
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
public IActionResult ReplyToFeedback(ReplyReq req)
{
BaseResponse resp = new BaseResponse();
try
{
if (RequestValidator.ReplyToFeedback(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
if (!FeedbackCRUD.IsALreadyRepliedToFeedback(req.feedback_id, req.user_id))
{
var dbReq = new FeedbackChats()
{
FeedbackId = req.feedback_id,
Reply = req.reply,
LastUpdate = DateTime.Now,
ReplyGivenBy = req.user_id
};
FeedbackCRUD.ReplyToFeedback(dbReq);
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
}
else
{
resp = new BaseResponse()
{
status_code = 201,
status_message = StatusMessage.RepliedAlready
};
}
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
public IActionResult FeedbackHistory(FeedbackHistoryReq req)
{
FeedbackHistoryResp resp = new FeedbackHistoryResp();
try
{
if (RequestValidator.FeedbackHistory(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
resp.IsReplyRequired = FeedbackCRUD.IsReplyRequired(req.feedback_id, req.user_id);
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
resp.IsChatHistoryAccessible = FeedbackCRUD.IsUserAccessibleForFeedbackChat(req.feedback_id, req.user_id);
resp.FeedbackDetails = FeedbackCRUD.GetFeedbackDetails(req.feedback_id);
resp.FeedbackEscalationHistory = FeedbackCRUD.GetFeedbackEscalationDetails(req.feedback_id);
if (resp.IsChatHistoryAccessible)
{
resp.ReplyList = FeedbackCRUD.ReplyHistory(req.feedback_id);
}
if (resp.FeedbackEscalationHistory.Count > 0)
{
resp.FeedbackDetails.EscalatedUserName = resp.FeedbackEscalationHistory.OrderByDescending(x => x.LastUpdate).FirstOrDefault().feedback_escalated_username;
}
resp.IsEscalationAllowed = FeedbackCRUD.IsEscalationAllowed(req.user_id, resp.FeedbackDetails.CreatedFor, resp.FeedbackDetails.CreatedOn);
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
public IActionResult FeedbackDetailList(FeedbackListReq req)
{
FeedbackDetailListResp resp = new FeedbackDetailListResp();
try
{
if (RequestValidator.FeedbackList(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
int maxScale = UserCRUD.GetMaxScale();
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
resp.IsEscalationRequired = UserCRUD.GetUserScale(req.user_id) == maxScale ? false : true;
resp.FeedbackCreatedByMe = FeedbackCRUD.MyFeedbacks(req.user_id);
resp.FeedbackCreatedForMe = FeedbackCRUD.FeedbacksCreatedForMe(req.user_id);
resp.FeedbackEscalatedToMe = FeedbackCRUD.FeedbacksEscalatedToMe(req.user_id);
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
public int CreateFeedback(FeedbackDTO feedbackDTO)
{
FeedbackCRUD feedback = new FeedbackCRUD();
return(feedback.Add(feedbackDTO));
}
public List <FeedbackDTO> GetAllFeedbacks()
{
FeedbackCRUD feedbacks = new FeedbackCRUD();
return(feedbacks.GetAll());
}
public FeedbackDTO GetFeedbackById(int feedbackId) //проверка
{
FeedbackCRUD feedback = new FeedbackCRUD();
return(feedback.GetById(feedbackId));
}
public IActionResult UpdateFeedback(UpdateFeedbackReq req)
{
BaseResponse resp = new BaseResponse();
try
{
if (RequestValidator.UpdateFeedback(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
if (req.feedback_info.Id > 0)
{
if (Constants.ClosedStatus.Contains(req.feedback_info.StatusId))
{
FeedbackCRUD.updateFeedbackStatus(req.feedback_info.Id, req.feedback_info.StatusId);
}
else
{
FeedbackCRUD.updateFeedbackStatus(req.feedback_info.Id, (int)eFeedbackStatus.Escalated);
FeedbackEscalationMapping escalation = new FeedbackEscalationMapping()
{
EscalatedUserId = req.feedback_info.CreatedFor,
FeedbackId = req.feedback_id,
LastUpdate = DateTime.Now,
Message = req.feedback_info.Message,
Subject = req.feedback_info.Subject
};
FeedbackCRUD.AddFeedbackEscalation(escalation);
}
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
}
else
{
if (!FeedbackCRUD.AnyOpenFeedback(req.feedback_info.CreatedBy, req.feedback_info.CreatedFor))
{
req.feedback_info.LastUpdate = DateTime.Now;
req.feedback_info.CreatedOn = DateTime.Now;
FeedbackCRUD.AddFeedback(req.feedback_info);
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
}
else
{
resp.status_code = Conflict().StatusCode;
resp.status_message = StatusMessage.FeedbackExists;
}
}
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
