/// <summary>
/// 用户断连处理
/// </summary>
public void CustomerOnDisconnected(CustomerOnDisconnectedDto customerOnDisconnectedDto)
{
ServiceRecords ServiceRecordsModel = _serviceRecords.FirstOrDefault(e => e.Id == customerOnDisconnectedDto.ServiceRecordId);
ServiceRecordsModel.CustomerUnContentDate = DateTime.Now;
ServiceRecordsModel.CustomerState = OrderInfo.LoginState.OffLine;
_serviceRecords.Update(ServiceRecordsModel);
CustomerConnectRecords CustomerConnectRecordsModel = _customerConnectRecords.FirstOrDefault(e => e.DeviceId == customerOnDisconnectedDto.DeviceId);
CustomerConnectRecordsModel.CustomerState = OrderInfo.LoginState.OffLine;
_customerConnectRecords.Update(CustomerConnectRecordsModel);
ChatRecords ChatRecordsModel = new ChatRecords();
ChatRecordsModel = EntityHelper.CopyValue(ServiceRecordsModel, ChatRecordsModel);
ChatRecordsModel.Id = 0;
ChatRecordsModel.ServiceRecordsId = customerOnDisconnectedDto.ServiceRecordId;
ChatRecordsModel.SendInfoType = OrderInfo.SendInfoType.TextInfo;
ChatRecordsModel.SendSource = OrderInfo.TerminalRefer.system;
ChatRecordsModel.SendContent = "用户下线";
ChatRecordsModel.SendDateTime = DateTime.Now;
ChatRecordsModel.ReceiveState = OrderInfo.ReceiveState.Received;
_chatRecords.Insert(ChatRecordsModel);
}
/// <summary>
/// 客服断连处理
/// </summary>
public void ServicerOnDisconnected(ServicerOnDisconnectedDto servicerOnDisconnectedDto)
{
ServiceConnectRecords ServiceConnectRecordsModel = _serviceConnectRecords.FirstOrDefault(e => e.ServiceId == servicerOnDisconnectedDto.ServiceId);
ServiceConnectRecordsModel.ServiceState = OrderInfo.LoginState.OffLine;
_serviceConnectRecords.Update(ServiceConnectRecordsModel);
List <ServiceRecords> ServiceRecordsList = _serviceRecords.GetAllList(e => e.ServiceId == servicerOnDisconnectedDto.ServiceId && e.ServiceState == OrderInfo.LoginState.Online);
foreach (var item in ServiceRecordsList)
{
item.ServiceUnContentDate = DateTime.Now;
item.ServiceState = OrderInfo.LoginState.OffLine;
_serviceRecords.Update(item);
ChatRecords ChatRecordsModel = new ChatRecords();
ChatRecordsModel = EntityHelper.CopyValue(item, ChatRecordsModel);
ChatRecordsModel.Id = 0;
ChatRecordsModel.ServiceRecordsId = item.Id;
ChatRecordsModel.SendInfoType = OrderInfo.SendInfoType.TextInfo;
ChatRecordsModel.SendSource = OrderInfo.TerminalRefer.system;
ChatRecordsModel.SendContent = "客服下线";
ChatRecordsModel.SendDateTime = DateTime.Now;
ChatRecordsModel.ReceiveState = OrderInfo.ReceiveState.Received;
_chatRecords.Insert(ChatRecordsModel);
}
}
/// <summary>
/// 添加聊天记录
/// </summary>
/// <param name="addChatRecordsDto"></param>
public BaseOutput AddChatRecords(AddChatRecordsDto addChatRecordsDto)
{
BaseOutput output = new BaseOutput();
ServiceRecords ServiceRecordsModel = _serviceRecords.GetAllList(e => e.ServiceId == addChatRecordsDto.ServicerId && e.CustomerDeviceId == addChatRecordsDto.CustomerDeviceId)
.OrderByDescending(e => e.CustomerContentDate).FirstOrDefault();
ChatRecords ChatRecordsModel = new ChatRecords();
ChatRecordsModel = EntityHelper.CopyValue(ServiceRecordsModel, ChatRecordsModel);
ChatRecordsModel.Id = 0;
ChatRecordsModel.ServiceRecordsId = ServiceRecordsModel.Id;
ChatRecordsModel.SendSource = addChatRecordsDto.SendSource;
ChatRecordsModel.SendDateTime = DateTime.Now;
ChatRecordsModel.SendContent = addChatRecordsDto.SendContent;
ChatRecordsModel.ReceiveState = OrderInfo.ReceiveState.Received;
_chatRecords.Insert(ChatRecordsModel);
return(output);
}
/// <summary>
/// 添加客户,并建立连接
/// </summary>
/// <param name="addCustomerConnectRecordsDto"></param>
public BaseDataOutput <int> AddServiceConnectRecords(AddCustomerConnectRecordsDto addCustomerConnectRecordsDto)
{
BaseDataOutput <int> output = new BaseDataOutput <int>();
int CustomerConnectRecordsId = 0;
int ServiceRecordsId = 0;
ChatRecords ChatRecordsModel = new ChatRecords();
//处理客户记录表
CustomerConnectRecords CustomerConnectRecordsModel = _CustomerConnectRecords.FirstOrDefault(e => e.DeviceId == addCustomerConnectRecordsDto.DeviceId);
if (CustomerConnectRecordsModel == null)
{
CustomerConnectRecords NewCustomerConnectRecordsModel = new CustomerConnectRecords();
NewCustomerConnectRecordsModel = EntityHelper.CopyValue(addCustomerConnectRecordsDto, NewCustomerConnectRecordsModel);
NewCustomerConnectRecordsModel.CustomerState = OrderInfo.LoginState.Online;
CustomerConnectRecordsId = _CustomerConnectRecords.InsertAndGetId(NewCustomerConnectRecordsModel);
}
else
{
CustomerConnectRecordsModel.CustomerState = OrderInfo.LoginState.Online;
_CustomerConnectRecords.Update(CustomerConnectRecordsModel);
CustomerConnectRecordsId = CustomerConnectRecordsModel.Id;
}
//处理连接记录表
ServiceRecords ServiceRecordsModel = new ServiceRecords();
ServiceRecordsModel = EntityHelper.CopyValue(addCustomerConnectRecordsDto, ServiceRecordsModel);
ServiceRecordsModel.CustomerDeviceId = addCustomerConnectRecordsDto.DeviceId;
//连接记录表-处理客户信息
ServiceRecordsModel.CustomerConnectRecordsId = CustomerConnectRecordsId;
ServiceRecordsModel.CustomerContentDate = DateTime.Now;
ServiceRecordsModel.CustomerState = OrderInfo.LoginState.Online;
//连接记录表-如果匹配到客服，则处理客服信息
if (addCustomerConnectRecordsDto.ServiceId != null)
{
ServiceConnectRecords ServiceConnectRecordsModel = _ServiceConnectRecords.FirstOrDefault(e => e.ServiceId == addCustomerConnectRecordsDto.ServiceId);
if (ServiceConnectRecordsModel != null)
{
//连接记录表-处理客服信息
ServiceRecordsModel = EntityHelper.CopyValue(ServiceConnectRecordsModel, ServiceRecordsModel);
ServiceRecordsModel.Id = 0;
ServiceRecordsModel.ServiceConnectRecordsId = ServiceConnectRecordsModel.Id;
ServiceRecordsModel.ServiceId = addCustomerConnectRecordsDto.ServiceId;
ServiceRecordsModel.ServiceContentDate = DateTime.Now;
ServiceRecordsModel.ServiceState = OrderInfo.LoginState.Online;
ServiceConnectRecordsModel.ServiceCount += 1;
_ServiceConnectRecords.Update(ServiceConnectRecordsModel);
//聊天记录表-处理客服信息
ChatRecordsModel = EntityHelper.CopyValue(ServiceConnectRecordsModel, ChatRecordsModel);
ChatRecordsModel.ServiceId = addCustomerConnectRecordsDto.ServiceId;
}
}
ServiceRecordsId = _ServiceRecords.InsertAndGetId(ServiceRecordsModel);
//聊天记录表-处理客户信息
ChatRecordsModel = EntityHelper.CopyValue(addCustomerConnectRecordsDto, ChatRecordsModel);
ChatRecordsModel.Id = 0;
ChatRecordsModel.CustomerDeviceId = addCustomerConnectRecordsDto.DeviceId;
//聊天记录表-处理聊天信息
ChatRecordsModel.ServiceRecordsId = ServiceRecordsId;
ChatRecordsModel.SendInfoType = OrderInfo.SendInfoType.TextInfo;
ChatRecordsModel.SendSource = OrderInfo.TerminalRefer.system;
ChatRecordsModel.SendContent = "客服[" + ChatRecordsModel.ServiceNickName + "]为您服务";
ChatRecordsModel.SendDateTime = DateTime.Now;
ChatRecordsModel.ReceiveState = OrderInfo.ReceiveState.Received;
_ChatRecords.Insert(ChatRecordsModel);
output.Data = ServiceRecordsId;
return(output);
}