/// <summary>
/// Gets the web dav URL by WebDavTicket.
/// </summary>
/// <param name="ticket">The ticket.</param>
/// <returns></returns>
public static string GetWebDavUrl(string ticket)
{
string retVal = string.Empty;
WebDavTicket webDavTicket = WebDavTicket.Parse(ticket);
//Попытаемся определить имя файла
if (String.IsNullOrEmpty(webDavTicket.AbsolutePath.FileName))
{
if (webDavTicket.AbsolutePath.StorageType == ObjectTypes.File_FileStorage)
{
FileStorageAbsolutePath fsAbsPath = webDavTicket.AbsolutePath as FileStorageAbsolutePath;
if (fsAbsPath != null)
{
FileStorage fs = new FileStorage();
Mediachase.IBN.Business.ControlSystem.FileInfo fileInfo = fs.GetFile(fsAbsPath.UniqueId);
if (fileInfo != null)
{
webDavTicket.AbsolutePath.FileName = fileInfo.Name;
}
}
}
else if (webDavTicket.AbsolutePath.StorageType == ObjectTypes.File_MetaData)
{
MetaDataAbsolutePath mdAbsPath = webDavTicket.AbsolutePath as MetaDataAbsolutePath;
if (mdAbsPath != null)
{
Mediachase.Ibn.Data.Meta.FileInfo fileInfo = new Mediachase.Ibn.Data.Meta.FileInfo(mdAbsPath.FileUID);
webDavTicket.AbsolutePath.FileName = fileInfo.Name;
}
}
else if (webDavTicket.AbsolutePath.StorageType == ObjectTypes.File_MetaDataPlus)
{
MetaDataPlusAbsolutePath mdpAbsPath = webDavTicket.AbsolutePath as MetaDataPlusAbsolutePath;
if (mdpAbsPath != null)
{
Mediachase.MetaDataPlus.MetaObject obj = MetaDataWrapper.LoadMetaObject(mdpAbsPath.MetaObjectId, mdpAbsPath.MetaObjectType);
MetaFile mf = obj[mdpAbsPath.MetaFieldName] as MetaFile;
if (mf != null)
{
webDavTicket.AbsolutePath.FileName = mf.Name;
}
}
}
else if (webDavTicket.AbsolutePath.StorageType == ObjectTypes.File_Incident)
{
EmailStorageAbsolutePath emlAbsPath = webDavTicket.AbsolutePath as EmailStorageAbsolutePath;
if (emlAbsPath != null)
{
EMailMessageInfo emlInfo = EMailMessageInfo.Load(emlAbsPath.EmailMsgId);
AttachmentInfo attachInfo = emlInfo.Attachments[emlAbsPath.EmailAttachmentIndex];
webDavTicket.AbsolutePath.FileName = attachInfo.FileName;
}
}
}
retVal = GetWebDavUrl(webDavTicket.AbsolutePath, true);
return(retVal);
}
/// <summary>
/// Gets the web dav URL.
/// </summary>
/// <param name="emailId">The email id.</param>
/// <param name="emailAttachIndex">Index of the email attach.</param>
/// <param name="withAuthToken">if set to <c>true</c> [with auth token].</param>
/// <returns></returns>
public static string GetEmailAtachWebDavUrl(int emailId, int emailAttachIndex, bool withAuthToken)
{
EMailMessageInfo emlInfo = EMailMessageInfo.Load(emailId);
if (emlInfo.Attachments.Length <= emailAttachIndex)
{
throw new ArgumentException("emailAttachIndex");
}
AttachmentInfo attachInfo = emlInfo.Attachments[emailAttachIndex];
EmailStorageAbsolutePath absPath = (EmailStorageAbsolutePath)WebDavAbsolutePath.CreateInstance(ObjectTypes.File_Incident);
absPath.EmailMsgId = emailId;
absPath.EmailAttachmentIndex = emailAttachIndex;
absPath.FileName = attachInfo.FileName;
return(GetWebDavUrl(absPath, withAuthToken));
}
private void BindDGMailIncidents()
{
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("PendingMessageId", typeof(int)));
// dt.Columns.Add(new DataColumn("From", typeof(string)));
// dt.Columns.Add(new DataColumn("To", typeof(string)));
dt.Columns.Add(new DataColumn("Subject", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(DateTime)));
DataRow dr;
int[] pendList = EMailMessage.ListPendigEMailMessageIds();
foreach (int id in pendList)
{
dr = dt.NewRow();
dr["PendingMessageId"] = id;
EMailMessageInfo emi = EMailMessageInfo.Load(id);
// dr["From"] = GetAddress(emi.From);
// dr["To"] = GetAddress(emi.To);
dr["Subject"] = emi.Subject;
dr["Created"] = emi.Created;
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "Created DESC";
dgMailIncidents.DataSource = dv;
dgMailIncidents.DataBind();
int RowCount = dgMailIncidents.Items.Count;
if (RowCount == 0)
{
Sep3.Visible = false;
Pan3.Visible = false;
}
else
{
Sep3.Title = String.Format("{0} ({1})", LocRM.GetString("MI"), RowCount);
}
}
private void BindEmail()
{
EMailMessageInfo mi = EMailMessageInfo.Load(EMailId);
lblFrom.Text = mi.From;
lblSubj.Text = mi.Subject;
lblBody.Text = mi.HtmlBody;
string sAttach = "";
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img align='absmiddle' border='0' src='{0}' />", ResolveUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveUrl("~/Incidents/EmailAttachDownload.aspx")+"?EMailId="+EMailId.ToString()+"&AttachmentIndex="+i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(EMailId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
lblAttach.Text = sAttach;
lblBody.Text += " ";
if (NodeId > 0)
{
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(NodeId);
if (!String.IsNullOrEmpty(coll[ForumThreadNodeSetting.AllRecipients]))
{
lblTo.Text = coll[ForumThreadNodeSetting.AllRecipients];
}
}
}
private void BindDataGrid()
{
DataTable dt = new DataTable();
DataRow dr;
#region DataTable
dt.Columns.Add(new DataColumn("Id", typeof(int)));
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dt.Columns.Add(new DataColumn("Attachments", typeof(string)));
dt.Columns.Add(new DataColumn("NodeType", typeof(string)));
dt.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReply", typeof(bool)));
#endregion
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
#region Define Node Type
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
#endregion
dr = dt.NewRow();
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img src='{2}/{0}.gif' width=24 height=16 align=absmiddle alt='{1}'>",
typeName, sNodeType, ResolveClientUrl("~/layouts/images/icons"));
dr["SystemMessage"] = String.Empty;
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
string sResp = "";
if (iResp == -2)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='#808080'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='green'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iResp);
}
if (sMessage == "")
{
sMessage = LocRM.GetString("tResponsible") + ": " + sResp;
}
else
{
sMessage += "<br />" + LocRM.GetString("tResponsible") + ": " + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? String.Empty : sMessage;
string sAttach = "";
#region EmailMessage - Attachments
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = String.Empty;
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img align='absmiddle' border='0' src='{0}' />", ResolveClientUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveClientUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
string sLink = Mediachase.UI.Web.Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = Mediachase.UI.Web.Util.CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<nobr><a href=\"{1}\"{3}><img src='{4}?IconID={2}' width='16' height='16' border=0 align=absmiddle> {0}</a> {5}</nobr>",
fl.Name,
sLink,
fl.FileBinaryContentTypeId,
sTarget,
ResolveClientUrl("~/Common/ContentIcon.aspx"),
sNameLocked
);
}
}
}
}
dr["Attachments"] = sAttach;
#endregion
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
dr["NodeType"] = String.Format("<img src='{0}' width='16' height='16' align=absmiddle alt='{1}'>",
ResolveClientUrl("~/layouts/images/icons/info_message.gif"),
LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
dr["Index"] = "<table cellspacing='0' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(../../../layouts/images/atrisk1.gif); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++_index).ToString() + "</b></td></tr></table>";
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "CreationDate";
dgForum.DataSource = dv;
if (dv.Count == 0)
{
dgForum.Visible = false;
dgForum.CurrentPageIndex = 0;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<font color='red'>" + LocRM.GetString("NoMessages") + "</font>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (ViewState["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(ViewState["IncidentForum_Page"].ToString());
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = ppi;
}
ViewState["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
else
{
dgForum.CurrentPageIndex = ppi;
}
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string scommand = String.Format("{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1&back={3}', 800, 600);return false;}}",
ResolveClientUrl("~/Incidents/AddEMailMessage.aspx"),
IncidentId,
ib7.CommandArgument,
HttpUtility.UrlEncode(this.Page.Request.RawUrl));
ib7.Attributes.Add("onclick", scommand);
}
}
}
}
private void BindDataGrid()
{
DataTable dtTop = new DataTable();
DataRow dr;
dtTop.Columns.Add(new DataColumn("Id", typeof(int)));
dtTop.Columns.Add(new DataColumn("Index", typeof(string)));
dtTop.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dtTop.Columns.Add(new DataColumn("Weight", typeof(int)));
dtTop.Columns.Add(new DataColumn("Sender", typeof(string)));
dtTop.Columns.Add(new DataColumn("Message", typeof(string)));
dtTop.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dtTop.Columns.Add(new DataColumn("Created", typeof(string)));
dtTop.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dtTop.Columns.Add(new DataColumn("Attachments", typeof(string)));
dtTop.Columns.Add(new DataColumn("NodeType", typeof(string)));
dtTop.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReply", typeof(bool)));
DataTable dt = dtTop.Clone();
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
bool fl_IsTop = false;
int iWeight = 3;
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (pc["IncForum_Quests458"] == "1")
{
fl_IsTop = true;
iWeight = 0;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (pc["IncForum_Resol458"] == "1")
{
fl_IsTop = true;
iWeight = 1;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (pc["IncForum_Work458"] == "1")
{
fl_IsTop = true;
iWeight = 2;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
if (fl_IsTop)
{
dr = dtTop.NewRow();
}
else
{
dr = dt.NewRow();
}
dr["Weight"] = iWeight;
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
///AK test
//dr["CanReply"] = true;
///
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img alt='{1}' src='../Layouts/Images/icons/{0}.gif'/>", typeName, sNodeType);
dr["SystemMessage"] = " ";
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
string sResp = "";
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
if (iResp == -2)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:#808080;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:green;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Util.CommonHelper.GetUserStatus(iResp);
}
sResp = "<span class='IconAndText'><span>" + LocRM.GetString("tResponsible") + ":</span> " + sResp + "</span>";
if (sMessage == "")
{
sMessage = sResp;
}
else
{
sMessage += "<br/>" + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? " " : sMessage;
string sAttach = "";
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId; //User.GetUserByEmail(mi.SenderEmail);
}
if (iUserId > 0)
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
int iMaxLen = 256;
sBody = mi.HtmlBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
sBody = EMailMessageInfo.CutHtmlBody(mi.HtmlBody, iMaxLen, "...");
}
}
if (pc["IncForum_FullMess"] != "1")
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href='javascript:OpenMessage({2},{3},false)'>{1}</a></div>", sBody, LocRM.GetString("More"), node.Id, node.EMailMessageId);
}
else
{
dr["Message"] = sBody;
}
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img alt='' src='{0}'/>", ResolveUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<a href='{0}'{2} style='white-space:nowrap'>{1}</a> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
int iMaxLen = 300;
string sBody1 = sBody;
sBody = EMailMessageInfo.CutHtmlBody(sBody, iMaxLen, "...");
if (!sBody.Equals(sBody1))
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href=\"javascript:OpenMessage({2},-1,true)\">{1}</a></div>", sBody, LocRM.GetString("More"), node.Id);
}
}
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
//string sLink = Util.CommonHelper.GetAbsolutePath(WebDavFileUserTicket.GetDownloadPath(fl.Id, fl.Name));
string sLink = Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<span style='white-space:nowrap'><a href=\"{1}\"{3}><img alt='' src='../Common/ContentIcon.aspx?IconID={2}'/> {0}</a> {4}</span>", fl.Name, sLink, fl.FileBinaryContentTypeId, sTarget, sNameLocked);
}
}
}
}
dr["Attachments"] = sAttach;
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
if (pc["IncForum_Info"] == "0")
{
continue;
}
dr["NodeType"] = String.Format("<img src='../Layouts/Images/icons/info_message.gif' alt='{1}'/>", typeName, LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
if (pc["IncForum_ShowNums"] == "1")
{
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='background-position: center center; background-image: url(../Layouts/Images/atrisk1.gif); background-repeat: no-repeat'><b>" + (++_index).ToString() + "</b></td></tr></table>";
}
else
{
dr["Index"] = " ";
}
if (fl_IsTop)
{
dtTop.Rows.Add(dr);
}
else
{
dt.Rows.Add(dr);
}
}
DataRow[] drtop = dtTop.Select("", "Weight, CreationDate");
DataRow[] drother = dt.Select("", pc["IncForum_Sort458"]);
DataTable result = dt.Clone();
foreach (DataRow dr1 in drtop)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr1.ItemArray.Clone();
result.Rows.Add(_dr);
}
foreach (DataRow dr2 in drother)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr2.ItemArray.Clone();
result.Rows.Add(_dr);
}
DataView dv = result.DefaultView;
dgForum.DataSource = dv;
if (pc["IncidentForum_PageSize"] != null)
{
dgForum.PageSize = int.Parse(pc["IncidentForum_PageSize"]);
}
if (pc["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(pc["IncidentForum_Page"]);
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = 0;
}
pc["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string command = string.Format(CultureInfo.InvariantCulture,
"{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1',800,600);return false;}}",
Page.ResolveUrl("~/Incidents/AddEMailMessage.aspx"), IncidentId, ib7.CommandArgument);
ib7.Attributes.Add("onclick", command);
}
}
}
if (dgForum.Items.Count == 0)
{
dgForum.Visible = false;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<span style='color:red'>" + LocRM.GetString("NoMessages") + "</span>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
}
}
private void BindTable()
{
HtmlTableRow tr = new HtmlTableRow();
HtmlTableCell tc1 = new HtmlTableCell();
HtmlTableCell tc2 = new HtmlTableCell();
#region Variables
string title = String.Empty;
string description = String.Empty;
string code = String.Empty;
string issue_box = String.Empty;
string priority = String.Empty;
string state = String.Empty;
string responsible = String.Empty;
string manager = String.Empty;
string client = String.Empty;
string opendate = String.Empty;
string created = String.Empty;
string modified = String.Empty;
string expecteddate = String.Empty;
string resolvedate = String.Empty;
string categories = String.Empty;
string isscategories = String.Empty;
#endregion
#region BindValues
using (IDataReader reader = Incident.GetIncident(int.Parse(Request["IncidentId"])))
{
if (reader.Read())
{
title = reader["Title"].ToString();
description = reader["Description"].ToString();
code = "#" + reader["IncidentId"].ToString() + " ";
string sIdentifier = "";
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
int ManagerId = 0;
if (reader["IncidentBoxId"] != DBNull.Value)
{
IncidentBox box = IncidentBox.Load((int)reader["IncidentBoxId"]);
code += ((sIdentifier == "") ? TicketUidUtil.Create(box.IdentifierMask, (int)reader["IncidentId"]) : sIdentifier);
issue_box = box.Name;
ManagerId = box.Document.GeneralBlock.Manager;
manager = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
priority = reader["PriorityName"].ToString();
state = reader["StateName"].ToString();
#region Responsible
int StateId = (int)reader["StateId"];
if (StateId == (int)ObjectStates.Upcoming ||
StateId == (int)ObjectStates.Suspended ||
StateId == (int)ObjectStates.Completed)
{
if (ManagerId > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
}
if (StateId == (int)ObjectStates.OnCheck)
{
if (reader["ControllerId"] != DBNull.Value)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ControllerId"]);
}
}
if (reader["ResponsibleId"] != DBNull.Value && (int)reader["ResponsibleId"] > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ResponsibleId"]);
}
else if (reader["IsResponsibleGroup"] != DBNull.Value && (bool)reader["IsResponsibleGroup"])
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespGroup}");
}
else
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespNotSet}");
}
#endregion
client = reader["ClientName"].ToString();
if (reader["ActualOpenDate"] != DBNull.Value)
{
opendate = ((DateTime)reader["ActualOpenDate"]).ToShortDateString() + " " + ((DateTime)reader["ActualOpenDate"]).ToShortTimeString();
}
created = string.Format("{0} {1} {2}",
Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["CreatorId"]),
((DateTime)reader["CreationDate"]).ToShortDateString(),
((DateTime)reader["CreationDate"]).ToShortTimeString());
modified = string.Format("{0} {1}",
((DateTime)reader["ModifiedDate"]).ToShortDateString(),
((DateTime)reader["ModifiedDate"]).ToShortTimeString());
if (reader["ExpectedResponseDate"] != DBNull.Value)
{
expecteddate = ((DateTime)reader["ExpectedResponseDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResponseDate"]).ToShortTimeString();
}
if (reader["ExpectedResolveDate"] != DBNull.Value)
{
resolvedate = ((DateTime)reader["ExpectedResolveDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResolveDate"]).ToShortTimeString();
}
}
}
#region categories
using (IDataReader reader = Incident.GetListCategories(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (categories.Length > 0)
{
categories += ", ";
}
categories += reader["CategoryName"].ToString();
}
}
#endregion
#region isscategories
using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (isscategories.Length > 0)
{
isscategories += ", ";
}
isscategories += reader["CategoryName"].ToString();
}
}
#endregion
#endregion
#region showTitle
if (_pc[prefix + "showTitle"] == null || (_pc[prefix + "showTitle"] != null && bool.Parse(_pc[prefix + "showTitle"])))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showTitle").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<b>{0}</b>", title);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
#region showDescription
if (_pc[prefix + "showDescription"] != null && bool.Parse(_pc[prefix + "showDescription"]))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showDescription").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<i>{0}</i>", description);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
int countFields = 0;
#region showCode
if (_pc[prefix + "showCode"] != null && bool.Parse(_pc[prefix + "showCode"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCode").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = code;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssBox
if (_pc[prefix + "showIssBox"] != null && bool.Parse(_pc[prefix + "showIssBox"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssBox").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = issue_box;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showPriority
if (_pc[prefix + "showPriority"] == null || (_pc[prefix + "showPriority"] != null && bool.Parse(_pc[prefix + "showPriority"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showPriority").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = priority;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showStatus
if (_pc[prefix + "showStatus"] == null || (_pc[prefix + "showStatus"] != null && bool.Parse(_pc[prefix + "showStatus"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showStatus").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = state;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResponsible
if (_pc[prefix + "showResponsible"] == null || (_pc[prefix + "showResponsible"] != null && bool.Parse(_pc[prefix + "showResponsible"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResponsible").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = responsible;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showManager
if (_pc[prefix + "showManager"] != null && bool.Parse(_pc[prefix + "showManager"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showManager").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = manager;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showGenCats
if (_pc[prefix + "showGenCats"] != null && bool.Parse(_pc[prefix + "showGenCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showGenCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = categories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssCats
if (_pc[prefix + "showIssCats"] != null && bool.Parse(_pc[prefix + "showIssCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = isscategories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showClient
if (_pc[prefix + "showClient"] == null || (_pc[prefix + "showClient"] != null && bool.Parse(_pc[prefix + "showClient"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showClient").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = client;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showOpenDate
if (_pc[prefix + "showOpenDate"] != null && bool.Parse(_pc[prefix + "showOpenDate"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showOpenDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = opendate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showCreationInfo
if (_pc[prefix + "showCreationInfo"] != null && bool.Parse(_pc[prefix + "showCreationInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCreationInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = created;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showLastModifiedInfo
if (_pc[prefix + "showLastModifiedInfo"] != null && bool.Parse(_pc[prefix + "showLastModifiedInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showLastModifiedInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = modified;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showExpectedDate
if (_pc[prefix + "showExpectedDate"] == null || (_pc[prefix + "showExpectedDate"] != null && bool.Parse(_pc[prefix + "showExpectedDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showExpectedDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = expecteddate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResolveDate
if (_pc[prefix + "showResolveDate"] == null || (_pc[prefix + "showResolveDate"] != null && bool.Parse(_pc[prefix + "showResolveDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResolveDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = resolvedate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showForum
if (_pc[prefix + "showForum"] == null || (_pc[prefix + "showForum"] != null && _pc[prefix + "showForum"] != "-1"))
{
DataTable dt = new DataTable();
DataRow dr;
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
int index_mess = 0;
#region DataTable
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(int.Parse(Request["IncidentId"])))
{
dr = dt.NewRow();
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client clientObj = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (clientObj != null)
{
if (clientObj.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, clientObj.Id, clientObj.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, clientObj.Id, clientObj.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", "Not Found", node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(node.CreatorId);
}
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(" + ResolveClientUrl("~/layouts/images/atrisk1.gif") + "); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++index_mess).ToString() + "</b></td></tr></table>";
if (!String.IsNullOrEmpty(dr["Message"].ToString().Trim()))
{
dt.Rows.Add(dr);
}
}
#endregion
int showForum = 1;
if (_pc[prefix + "showForum"] != null)
{
showForum = int.Parse(_pc[prefix + "showForum"]);
}
DataView dv = dt.DefaultView;
DataTable dtClone = dt.Clone();
if (showForum > 0)
{
dv.Sort = "CreationDate DESC";
}
else
{
dv.Sort = "CreationDate";
}
int index = 0;
foreach (DataRowView drv in dv)
{
dr = dtClone.NewRow();
dr.ItemArray = drv.Row.ItemArray;
dtClone.Rows.Add(dr);
index++;
if (showForum > 0 && index >= showForum)
{
break;
}
}
dgForum.DataSource = dtClone.DefaultView;
dgForum.DataBind();
}
#endregion
}
private void BindDefaultValues()
{
string fromEmail = Security.CurrentUser.Email;
if (IncidentId > 0)
{
fromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IncidentId);
}
txtFrom.Text = String.Format(CultureInfo.InvariantCulture,
"{1} <{0}>", fromEmail, Security.CurrentUser.DisplayName);
lblCCTitle.Text = "";
lblToTitle.Text = LocRM.GetString("tTo") + ":";
if (IncidentId > 0)
{
NameValueCollection _params = new NameValueCollection();
_params["IssueId"] = IncidentId.ToString();
string[] erList = EMailClient.GetDefaultRecipientList(EMailClient.IssueMode, _params);
for (int i = 0; i < erList.Length; i++)
{
string sName = GetNameByEMail(erList[i]);
if (sName != "")
{
lblCC.Text += String.Format(CultureInfo.InvariantCulture, "{0} <{1}>; ", sName, erList[i]);
}
else
{
lblCC.Text += erList[i] + "; ";
}
}
string sValue = EMailMessage.GetOutgoingEmailFormatBodyPreview(IncidentId).Replace("[=Text=]", "");
if (NodeId > 0)
{
EMailMessageInfo mi = EMailMessageInfo.Load(NodeId);
sValue += "<br/>" + "<blockquote style='border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;' dir='ltr'>" + mi.HtmlBody + "</blockquote>";
}
fckEditor.Text = sValue;
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
txtSubject.Text = string.Format(CultureInfo.InvariantCulture
, "RE: [{0}] {1}"
, (reader["Identifier"] != DBNull.Value) ?
reader["Identifier"].ToString()
: TicketUidUtil.Create(IncidentBox.Load((int)reader["IncidentBoxId"]).IdentifierMask, IncidentId)
, HttpUtility.HtmlDecode(reader["Title"].ToString())
);
}
}
}
if (FileIds != "")
{
string sFiles = FileIds.Trim();
if (sFiles.EndsWith(","))
{
sFiles = sFiles.Substring(0, sFiles.Length - 1);
}
string[] masFiles = sFiles.Split(',');
if (masFiles.Length > 0)
{
string _containerName = "FileLibrary";
string _containerKey = "EMailAttach";
CS.BaseIbnContainer bic = CS.BaseIbnContainer.Create(_containerName, _containerKey);
CS.FileStorage fs = (CS.FileStorage)bic.LoadControl("FileStorage");
CS.BaseIbnContainer bic2 = CS.BaseIbnContainer.Create(FilesContainerName, FilesContainerKey);
CS.FileStorage fs2 = (CS.FileStorage)bic.LoadControl("FileStorage");
CS.DirectoryInfo di = fs.GetDirectory(fs.Root.Id, _guid, true);
for (int i = 0; i < masFiles.Length; i++)
{
fs2.CopyFile(int.Parse(masFiles[i]), di.Id);
}
Page.ClientScript.RegisterStartupScript(this.GetType(), "_getFiles",
"window.setTimeout('updateAttachments()', 500);", true);
}
}
if (ErrorId != "")
{
string support_email = GlobalResourceManager.Strings["SupportEmail"];
//if (Security.CurrentUser != null && Security.CurrentUser.Culture.ToLower().IndexOf("ru") >= 0)
// support_email = "*****@*****.**";
txtTo.Text = support_email + "; ";
txtSubject.Text = String.Format("{0} {1} {2} Error Report", IbnConst.CompanyName, IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string prefix = Request.Url.Host.Replace(".", "_");
string FilePath = Server.MapPath("../Admin/Log/Error/" + prefix + "_" + ErrorId + ".html");
string sTemp = String.Empty;
using (StreamReader sr = File.OpenText(FilePath))
{
sTemp += sr.ReadToEnd();
}
Match match = Regex.Match(sTemp, @"<body[^>]*>(?<HtmlBody>[\s\S]*?)</body>", RegexOptions.IgnoreCase | RegexOptions.Compiled | RegexOptions.Multiline);
if (match.Success)
{
string body = match.Groups["HtmlBody"].Value;
Match matchStyle = Regex.Match(sTemp, @"<style[^>]*>(?<HtmlStyle>[\s\S]*?)</style>", RegexOptions.IgnoreCase | RegexOptions.Compiled | RegexOptions.Multiline);
if (matchStyle.Success)
{
body += matchStyle.Value;
}
sTemp = body;
}
fckEditor.Text = sTemp;
}
if (lblCC.Text != "")
{
lblCCTitle.Text = LocRM.GetString("tTo") + ":";
lblToTitle.Text = LocRM.GetString("tCc") + ":";
}
}
private void BindEmailValues()
{
EMailMessageInfo mi = EMailMessageInfo.Load(EMailMessageId);
IncidentInfo incidentInfo = EMailIncidentMappingHandler.CreateMapping(EMailMessageId);
// Eval IncidentBox
ddlFolder.SelectedValue = IncidentBoxRule.Evaluate(incidentInfo).IncidentBoxId.ToString();
txtTitle.Text = incidentInfo.Title;
ftbDescription.Text = incidentInfo.Description;
CommonHelper.SafeSelect(ddlPriority, incidentInfo.PriorityId.ToString());
CommonHelper.SafeSelect(ddlSeverity, incidentInfo.SeverityId.ToString());
CommonHelper.SafeSelect(ddlType, incidentInfo.TypeId.ToString());
ddProject.ObjectTypeId = (int)ObjectTypes.Project;
ddProject.ObjectId = incidentInfo.ProjectId;
if (incidentInfo.GeneralCategories != null)
{
foreach (int CatId in incidentInfo.GeneralCategories)
{
CommonHelper.SafeMultipleSelect(lbCategory, CatId.ToString());
}
}
if (incidentInfo.IncidentCategories != null)
{
foreach (int CatId in incidentInfo.IncidentCategories)
{
CommonHelper.SafeMultipleSelect(lbIncidentCategory, CatId.ToString());
}
}
//try from MailSenderEmail
PrimaryKeyId contactUid = PrimaryKeyId.Empty;
PrimaryKeyId orgUid = PrimaryKeyId.Empty;
Client client = Common.GetClient(incidentInfo.MailSenderEmail);
if (client != null)
{
if (client.IsContact)
{
contactUid = client.Id;
ClientControl.ObjectType = ContactEntity.GetAssignedMetaClassName();
ClientControl.ObjectId = contactUid;
}
else
{
orgUid = client.Id;
ClientControl.ObjectType = OrganizationEntity.GetAssignedMetaClassName();
ClientControl.ObjectId = orgUid;
}
}
//from incidentinfo
if (orgUid == PrimaryKeyId.Empty && contactUid == PrimaryKeyId.Empty)
{
if (incidentInfo.OrgUid != PrimaryKeyId.Empty)
{
ClientControl.ObjectType = OrganizationEntity.GetAssignedMetaClassName();
ClientControl.ObjectId = incidentInfo.OrgUid;
}
else if (incidentInfo.ContactUid != PrimaryKeyId.Empty)
{
ClientControl.ObjectType = ContactEntity.GetAssignedMetaClassName();
ClientControl.ObjectId = incidentInfo.ContactUid;
}
}
trHtmlAttach.Visible = false;
trEmail.Visible = true;
string sBody = "";
if (mi.HtmlBody != null)
{
sBody = EMailMessageInfo.CutHtmlBody(mi.HtmlBody, 256, "...");
}
if (sBody.Trim() != "")
{
lblEmail.Text = String.Format("{0}<p align=right class='text'><a href=\"javascript:OpenSizableWindow('EMailView.aspx?EMailId={2}', 750, 550)\"><b>{1}</b></a>", sBody, LocRM4.GetString("More"), EMailMessageId);
}
else
{
lblEmail.Text = sBody;
}
}