private void CreateUpdateTicket(MailMessage MailMessage, string FromEmail, string FromFirstName, string FromLastName)
{
Ticket ticket = GetTicketFromSubject(MailMessage.Subject ?? "No Subject");
if (ticket != null)
{
WorkFlowNote workFlowNote = new WorkFlowNote(this.DataSourceHelper.Session)
{
Description = GetNewCommentFromBody(MailMessage.Body), CreatedBy = string.Concat(FromFirstName, " ", FromLastName)
};
ticket.Notes.Add(workFlowNote);
foreach (MailMessageAttachment attachment in MailMessage.Attachments)
{
DevExpress.Persistent.BaseImpl.FileData fileData = new DevExpress.Persistent.BaseImpl.FileData(this.DataSourceHelper.Session);
fileData.LoadFromStream(attachment.Name, new System.IO.MemoryStream(attachment.Content));
ticket.Attachments.Add(new WorkFlowAttachment(this.DataSourceHelper.Session)
{
Description = attachment.Name, Attachment = fileData
});
}
ticket.Save();
}
else
{
ticket = new Ticket(this.DataSourceHelper.Session)
{
VendorContact = this.VendorContact(FromEmail, FromFirstName, FromLastName), Subject = MailMessage.Subject, Description = MailMessage.Body
};
ticket.Notes.Add(new WorkFlowNote(this.DataSourceHelper.Session)
{
Description = string.Format("Email to Ticket created by {0}", MailMessage.From), CreatedBy = string.Concat(FromFirstName, " ", FromLastName)
});
foreach (MailMessageAttachment attachment in MailMessage.Attachments)
{
DevExpress.Persistent.BaseImpl.FileData fileData = new DevExpress.Persistent.BaseImpl.FileData(this.DataSourceHelper.Session);
fileData.LoadFromStream(attachment.Name, new MemoryStream(attachment.Content));
ticket.Attachments.Add(new WorkFlowAttachment(this.DataSourceHelper.Session)
{
Description = attachment.Name, Attachment = fileData
});
}
ticket.Save();
}
}
private void CreateUpdateTicket(MailMessage MailMessage, string ToEmailAddress)
{
Ticket ticket = GetTicketFromSubject(MailMessage.Subject);
if (ticket != null)
{
ticket.TicketComments.Add(new IntelliServe.Module.BusinessObjects.TicketComment(this._dataSourceHelper.Session)
{
Comment = GetNewCommentFromBody(MailMessage.Body)
});
foreach (MailMessageAttachment attachment in MailMessage.Attachments)
{
DevExpress.Persistent.BaseImpl.FileData fileData = new DevExpress.Persistent.BaseImpl.FileData(this._dataSourceHelper.Session);
fileData.LoadFromStream(attachment.Name, new MemoryStream(attachment.Content));
ticket.TicketAttachments.Add(new IntelliServe.Module.BusinessObjects.TicketAttachment(this._dataSourceHelper.Session)
{
Description = attachment.Name, Document = fileData
});
}
}
else
{
ticket = new IntelliServe.Module.BusinessObjects.Ticket(this._dataSourceHelper.Session)
{
AssignedTo = this.AssignedTo(ToEmailAddress), ClientContact = this.ClientContact(MailMessage.FromEmail), Subject = MailMessage.Subject, Description = MailMessage.Body, Email = MailMessage.FromEmail
};
ticket.TicketComments.Add(new IntelliServe.Module.BusinessObjects.TicketComment(this._dataSourceHelper.Session)
{
Comment = string.Format("Email Ticket created by {0} from {1}", MailMessage.From, _clientApplicationsObject.Database)
});
foreach (MailMessageAttachment attachment in MailMessage.Attachments)
{
DevExpress.Persistent.BaseImpl.FileData fileData = new DevExpress.Persistent.BaseImpl.FileData(this._dataSourceHelper.Session);
fileData.LoadFromStream(attachment.Name, new MemoryStream(attachment.Content));
ticket.TicketAttachments.Add(new IntelliServe.Module.BusinessObjects.TicketAttachment(this._dataSourceHelper.Session)
{
Description = attachment.Name, Document = fileData
});
}
}
ticket.Save();
}
