protected void UpdateSite()
{
int varFlagSiteExist;
int Custid = 0;
// To Check Whether Site Exist in Particular Region ,and assign status to field varFlagSiteExist
varFlagSiteExist = objSite.Get_By_SiteName(txtSitename.Text.ToString().Trim(), Convert.ToInt32(drpRegion.SelectedValue));
// Declare Local Variable siteid ,hold the Query String value passed from ViewSite.aspx page
int siteid = Convert.ToInt32(Request.QueryString[0]);
// Get the Instance of Site_mst Class and Assign to Object Variable objSite
objSite = objSite.Get_By_id(siteid);
// Check ,Instance Exist or Not
if ((objSite.Siteid != 0) && (varFlagSiteExist == 0))
{
// Assign form fields values via object fields values
txtSitename.Text = objSite.Sitename.ToString().Trim();
txtSitedesc.Text = objSite.Description.ToString().Trim();
drpRegion.SelectedValue = Convert.ToString(objSite.Regionid);
drpCountry.SelectedValue = Convert.ToString(objSite.Countryid);
txtAddress.Text = objSite.Address.ToString().Trim();
txtCity.Text = objSite.City.ToString().Trim();
txtEmailId.Text = objSite.Emailid.ToString().Trim();
txtFaxNo.Text = objSite.Faxno.ToString().Trim();
txtMobileno.Text = objSite.Mobileno.ToString().Trim();
txtPersonName.Text = objSite.Contactpersonname.ToString().Trim();
txtPhoneNo.Text = objSite.Phoneno.ToString().Trim();
txtPostalCode.Text = objSite.Postalcode.ToString().Trim();
txtState.Text = objSite.State.ToString().Trim();
txtWebSiteUrl.Text = objSite.Website.ToString().Trim();
colCustToSite = objCustToSite.Get_All_By_siteid(objSite.Siteid);
foreach (CustomerToSiteMapping obj in colCustToSite)
{
Custid = obj.Custid;
}
ViewState["CustId"] = Custid;
drpCustomer.SelectedValue = Convert.ToString(Custid);
if (objSite.Enable == true)
{
dropEnable.SelectedValue = "1";
}
else
{
dropEnable.SelectedValue = "0";
}
}
else
{
// Show Message Site Already Exist
lblErrorMsg.Text = Resources.MessageResource.errSiteExist.ToString();
}
}
protected void grdvwRequest_RowDataBound(Object sender, GridViewRowEventArgs e)
{
System.Drawing.ColorConverter colConvert = new ColorConverter();
BLLCollection <ColorScheme_mst> colColor = new BLLCollection <ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Autogenerate Serial number
Label lblSerial = (Label)e.Row.FindControl("lblSerial");
lblSerial.Text = i.ToString();
i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
int varIncidentid = Convert.ToInt16(((Label)e.Row.FindControl("incidentid")).Text.ToString());
string varCreateDatetime = e.Row.Cells[9].Text;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt16(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt16(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt16(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt16(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[6].Text = objStatus.Statusname.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt16(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[7].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[7].Text = "";
}
#endregion
#region Bind Datarow at run time with Siteid to Site
int siteid = Convert.ToInt16(e.Row.Cells[8].Text);
objSite = objSite.Get_By_id(siteid);
if (objSite.Siteid != 0)
{
string custSiteName;
int custid = 0;
colCustToSite = objCustToSite.Get_All_By_siteid(objSite.Siteid);
foreach (CustomerToSiteMapping objCuToSite in colCustToSite)
{
custid = objCuToSite.Custid;
}
objCustomer = objCustomer.Get_By_id(custid);
e.Row.Cells[8].Text = objCustomer.Customer_name + "/" + objSite.Sitename.ToString();
}
else
{
e.Row.Cells[8].Text = "";
}
#endregion
#region Apply Color Coding to Open Calls,According to define SLA
if (varStatusOpen.ToLower() == objStatus.Statusname.ToString().ToLower())
{
Incident_mst obj = new Incident_mst();
obj = obj.Get_By_id(varIncidentid);
if (obj.Incidentid != 0)
{
if (obj.Slaid != 0)
{
#region Declare local variables,and objects of various classes
int percent;
ProcessEscalateEmail objPro = new ProcessEscalateEmail();
#endregion
#region Get Total Resolution time define for particular SLA and Time Spent on Request
TotalResolutionTime = objPro.GetResolutionTimeInMins(obj.Slaid);
TotalTimeSpentonCall = objIncident.Get_TimeSpentonRequest(varIncidentid, siteid, varCreateDatetime, DateTime.Now.ToString());
if (TotalTimeSpentonCall < 0)
{
TotalTimeSpentonCall = 0;
}
#endregion
#region Calculate Percent
percent = (TotalTimeSpentonCall * 100) / TotalResolutionTime;
#endregion
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOpen);
foreach (ColorScheme_mst objCol in colColor)
{
if (objCol.Percnt_to != 0)
{
if (percent >= objCol.Percnt && percent <= objCol.Percnt_to)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
else
{
if (percent >= objCol.Percnt)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
else
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus("NonSLA");
foreach (ColorScheme_mst objCol in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
#endregion
#region Apply Color Coding to Close Calls
if (varStatusClose.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusClose);
foreach (ColorScheme_mst obj in colColor)
{
try { e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname); }
catch (Exception ex)
{ e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString("White"); }
}
}
#endregion
#region Apply Color Coding to On Hold Calls
if (varStatusOnHold.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOnHold);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
#region Apply Color Coding to Resolved Calls
if (varStatusResolved.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusResolved);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
}
}
protected void UpdateUser()
{
int Custid = 0;
int userid = Convert.ToInt32(Request.QueryString[0]);
ObjUserLogin = ObjUserLogin.Get_By_id(userid);
ObjContactInfo = ObjContactInfo.Get_By_id(userid);
if (ObjUserLogin.Userid != 0 && ObjContactInfo.Userid != 0)
{
txtUserName.Text = ObjUserLogin.Username.ToString().Trim();
txtPassword.Attributes.Add("value", ObjUserLogin.Password.ToString());
if (ObjUserLogin.City != null)
{
txtCity.Text = ObjUserLogin.City.ToString().Trim();
}
if (ObjUserLogin.Company != null)
{
txtCompany.Text = ObjUserLogin.Company.ToString().Trim();
}
txtRetypePassword.Attributes.Add("value", ObjUserLogin.Password.ToString());
dropRole.SelectedValue = ObjUserLogin.Roleid.ToString().Trim();
ViewState["Roleid"] = ObjUserLogin.Roleid;
if (ObjUserLogin.ADEnable == true)
{
lblAdUser.Text = "Yes";
}
else
{
lblAdUser.Text = "No";
}
txtFname.Text = ObjContactInfo.Firstname.ToString().Trim();
txtLname.Text = ObjContactInfo.Lastname.ToString().Trim();
if (ObjContactInfo.Landline != null)
{
txtLandline.Text = ObjContactInfo.Landline.ToString().Trim();
}
if (ObjContactInfo.Emailid != null)
{
txtEmailId.Text = ObjContactInfo.Emailid.ToString().Trim();
}
if (ObjContactInfo.Empid != null)
{
txtEmpId.Text = ObjContactInfo.Empid.ToString().Trim();
}
if (ObjContactInfo.Emailid != null)
{
txtEmailId.Text = ObjContactInfo.Emailid.ToString();
}
if (ObjContactInfo.Mobile != null)
{
txtMobile.Text = ObjContactInfo.Mobile.ToString();
}
if (ObjContactInfo.Description != null)
{
txtDesc.Text = ObjContactInfo.Description.ToString();
}
colCustToSite = objCustToSite.Get_All_By_siteid(ObjContactInfo.Siteid);
foreach (CustomerToSiteMapping obj in colCustToSite)
{
Custid = obj.Custid;
}
ViewState["CustId"] = Custid;
drpCustomer.SelectedValue = Convert.ToString(Custid);
BindDrpsite();
DrpSite.SelectedValue = ObjContactInfo.Siteid.ToString();
//DrpOrg.SelectedValue = ObjUserLogin.Orgid.ToString();
BindDrpDepartment();
DrpDepartment.SelectedValue = ObjContactInfo.Deptid.ToString();
if (ObjUserLogin.Enable == true)
{
DropEnable.SelectedValue = "1";
}
else
{
DropEnable.SelectedValue = "0";
}
}
}
//Added by Lalit
public void BindDropCustomer()
{
BLLCollection <Customer_mst> colCtS = new BLLCollection <Customer_mst>();
string userName = "";
MembershipUser User = Membership.GetUser();
if (User != null)
{
userName = User.UserName.ToString();
}
if (userName != "")
{
int userid;
int Flagcount = 0;
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
if (objUser.Userid != 0)
{
userid = objUser.Userid;
colUserToSite = ObjUserToSite.Get_All_By_userid(userid);
foreach (UserToSiteMapping obj in colUserToSite)
{
int siteid;
Site_mst objSite1 = new Site_mst();
siteid = obj.Siteid;
objSite1 = objSite1.Get_By_id(siteid);
if (objSite1.Siteid != 0)
{
colCustToSite = objCustToSite.Get_All_By_siteid(objSite1.Siteid);
foreach (CustomerToSiteMapping objcts in colCustToSite)
{
Customer_mst objC = new Customer_mst();
int FlagStatus = 0;
objC = objC.Get_By_id(objcts.Custid);
if (Flagcount == 0)
{
colCtS.Add(objC);
}
else
{
foreach (Customer_mst objCus in colCtS)
{
if (objC.Custid == objCus.Custid)
{
FlagStatus = 1;
}
}
if (FlagStatus == 0)
{
colCtS.Add(objC);
}
}
Flagcount = Flagcount + 1;
}
}
}
}
//}
//DdlStock.DataBind();
// DdlOwner.DataTextField = "Customer_Name";
// DdlOwner.DataValueField = "CustId";
// DdlOwner.DataSource = colCtS;
// DdlOwner.DataBind();
//if (colCtS.Count == 0)
//{
ListItem item = new ListItem();
item.Text = "Other";
//item.Value = "1";
// DdlOwner.Items.Add(item);
//}
}
}
