/// <summary>
/// Sets the Agent State for any given situation... TAPI Demo does not support Direct Agent State.
/// </summary>
/// <param name="stateChangeRequest"></param>
/// <returns></returns>
public override bool SetAgentState(CtiStateRequest stateChangeRequest)
{
if (ctiProvider != null)
{
if (stateChangeRequest.StateType == StateRequestType.AGENT)
{
if (stateChangeRequest.StateName.Equals(CtiAgentStates.AVAILABLE, StringComparison.OrdinalIgnoreCase))
{
//raise Agent ready Event.
if (AgentStateChangedEvent != null)
{
AgentStateChangedEvent(this, new CtiCoreEventArgs("AgentStateChange", CtiAgentStates.AVAILABLE, string.Empty));
return(true);
}
}
if (stateChangeRequest.StateName.Equals(CtiAgentStates.UNAVAILABLE, StringComparison.OrdinalIgnoreCase))
{
//raise Agent ready Event.
if (AgentStateChangedEvent != null)
{
AgentStateChangedEvent(this, new CtiCoreEventArgs("AgentStateChange", CtiAgentStates.UNAVAILABLE, string.Empty));
return(true);
}
}
}
if (stateChangeRequest.StateType == StateRequestType.CALL)
{
}
}
return(true);
}
/// <summary>
/// Called by UII’s Cti Subsystem, Request the adapter to set the state of an Agent
/// </summary>
/// <param name="stateChangeRequest"></param>
/// <returns></returns>
public override bool SetAgentState(CtiStateRequest stateChangeRequest)
{
throw new NotImplementedException();
}
