public void StartAnalyzeConversation_ConversationSummarization()
{
ConversationAnalysisClient client = Client;
#region Snippet:StartAnalyzeConversation_ConversationSummarization_Input
var textConversationItems = new List <TextConversationItem>()
{
new TextConversationItem("1", "Agent", "Hello, how can I help you?"),
new TextConversationItem("2", "Customer", "How to upgrade Office? I am getting error messages the whole day."),
new TextConversationItem("3", "Agent", "Press the upgrade button please. Then sign in and follow the instructions."),
};
var input = new List <TextConversation>()
{
new TextConversation("1", "en", textConversationItems)
};
var conversationSummarizationTaskParameters = new ConversationSummarizationTaskParameters(new List <SummaryAspect>()
{
SummaryAspect.Issue, SummaryAspect.Resolution
});
var tasks = new List <AnalyzeConversationLROTask>()
{
new AnalyzeConversationSummarizationTask("1", AnalyzeConversationLROTaskKind.ConversationalSummarizationTask, conversationSummarizationTaskParameters),
};
#endregion
#region Snippet:StartAnalyzeConversation_StartAnalayzing
var analyzeConversationOperation = client.StartAnalyzeConversation(input, tasks);
analyzeConversationOperation.WaitForCompletion();
#endregion
#region Snippet:StartAnalyzeConversation_ConversationSummarization_Results
var jobResults = analyzeConversationOperation.Value;
foreach (var result in jobResults.Tasks.Items)
{
var analyzeConversationSummarization = result as AnalyzeConversationSummarizationResult;
var results = analyzeConversationSummarization.Results;
Console.WriteLine("Conversations:");
foreach (var conversation in results.Conversations)
{
Console.WriteLine($"Conversation #:{conversation.Id}");
Console.WriteLine("Summaries:");
foreach (var summary in conversation.Summaries)
{
Console.WriteLine($"Text: {summary.Text}");
Console.WriteLine($"Aspect: {summary.Aspect}");
}
Console.WriteLine();
}
}
#endregion
}
public void StartAnalyzeConversation_ConversationPII_Transcript()
{
ConversationAnalysisClient client = Client;
#region Snippet:StartAnalyzeConversation_ConversationPII_Transcript_Input
var transciprtConversationItemOne = new TranscriptConversationItem(
id: "1",
participantId: "speaker",
itn: "hi",
maskedItn: "hi",
text: "Hi",
lexical: "hi");
transciprtConversationItemOne.AudioTimings.Add(new WordLevelTiming(4500000, 2800000, "hi"));
var transciprtConversationItemTwo = new TranscriptConversationItem(
id: "2",
participantId: "speaker",
itn: "jane doe",
maskedItn: "jane doe",
text: "Jane doe",
lexical: "jane doe");
transciprtConversationItemTwo.AudioTimings.Add(new WordLevelTiming(7100000, 4800000, "jane"));
transciprtConversationItemTwo.AudioTimings.Add(new WordLevelTiming(12000000, 1700000, "jane"));
var transciprtConversationItemThree = new TranscriptConversationItem(
id: "3",
participantId: "agent",
itn: "hi jane what's your phone number",
maskedItn: "hi jane what's your phone number",
text: "Hi Jane, what's your phone number?",
lexical: "hi jane what's your phone number");
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(7700000, 3100000, "hi"));
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(10900000, 5700000, "jane"));
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(17300000, 2600000, "what's"));
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(20000000, 1600000, "your"));
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(21700000, 1700000, "phone"));
transciprtConversationItemThree.AudioTimings.Add(new WordLevelTiming(23500000, 2300000, "number"));
var transcriptConversationItems = new List <TranscriptConversationItem>()
{
transciprtConversationItemOne,
transciprtConversationItemTwo,
transciprtConversationItemThree,
};
var input = new List <TranscriptConversation>()
{
new TranscriptConversation("1", "en", transcriptConversationItems)
};
var conversationPIITaskParameters = new ConversationPIITaskParameters(false, "2022-05-15-preview", new List <ConversationPIICategory>()
{
ConversationPIICategory.All
}, false, TranscriptContentType.Lexical);
var tasks = new List <AnalyzeConversationLROTask>()
{
new AnalyzeConversationPIITask("analyze", AnalyzeConversationLROTaskKind.ConversationalPIITask, conversationPIITaskParameters),
};
#endregion
var analyzeConversationOperation = client.StartAnalyzeConversation(input, tasks);
analyzeConversationOperation.WaitForCompletion();
#region Snippet:StartAnalyzeConversation_ConversationPII_Transcript_Results
var jobResults = analyzeConversationOperation.Value;
foreach (var result in jobResults.Tasks.Items)
{
var analyzeConversationPIIResult = result as AnalyzeConversationPIIResult;
var results = analyzeConversationPIIResult.Results;
Console.WriteLine("Conversations:");
foreach (var conversation in results.Conversations)
{
Console.WriteLine($"Conversation #:{conversation.Id}");
Console.WriteLine("Conversation Items: ");
foreach (var conversationItem in conversation.ConversationItems)
{
Console.WriteLine($"Conversation Item #:{conversationItem.Id}");
Console.WriteLine($"Redacted Text: {conversationItem.RedactedContent.Text}");
Console.WriteLine($"Redacted Lexical: {conversationItem.RedactedContent.Lexical}");
Console.WriteLine($"Redacted AudioTimings: {conversationItem.RedactedContent.AudioTimings}");
Console.WriteLine($"Redacted MaskedItn: {conversationItem.RedactedContent.MaskedItn}");
Console.WriteLine("Entities:");
foreach (var entity in conversationItem.Entities)
{
Console.WriteLine($"Text: {entity.Text}");
Console.WriteLine($"Offset: {entity.Offset}");
Console.WriteLine($"Category: {entity.Category}");
Console.WriteLine($"Confidence Score: {entity.ConfidenceScore}");
Console.WriteLine($"Length: {entity.Length}");
Console.WriteLine();
}
}
Console.WriteLine();
}
}
#endregion
}
public void StartAnalyzeConversation_ConversationPII_Text()
{
ConversationAnalysisClient client = Client;
#region Snippet:StartAnalyzeConversation_ConversationPII_Text_Input
var textConversationItems = new List <TextConversationItem>()
{
new TextConversationItem("1", "0", "Hi, I am John Doe."),
new TextConversationItem("2", "1", "Hi John, how are you doing today?"),
new TextConversationItem("3", "0", "Pretty good."),
};
var input = new List <TextConversation>()
{
new TextConversation("1", "en", textConversationItems)
};
var conversationPIITaskParameters = new ConversationPIITaskParameters(false, "2022-05-15-preview", new List <ConversationPIICategory>()
{
ConversationPIICategory.All
}, false, null);
var tasks = new List <AnalyzeConversationLROTask>()
{
new AnalyzeConversationPIITask("analyze", AnalyzeConversationLROTaskKind.ConversationalPIITask, conversationPIITaskParameters),
};
#endregion
var analyzeConversationOperation = client.StartAnalyzeConversation(input, tasks);
analyzeConversationOperation.WaitForCompletion();
#region Snippet:StartAnalyzeConversation_ConversationPII_Text_Results
var jobResults = analyzeConversationOperation.Value;
foreach (var result in jobResults.Tasks.Items)
{
var analyzeConversationPIIResult = result as AnalyzeConversationPIIResult;
var results = analyzeConversationPIIResult.Results;
Console.WriteLine("Conversations:");
foreach (var conversation in results.Conversations)
{
Console.WriteLine($"Conversation #:{conversation.Id}");
Console.WriteLine("Conversation Items: ");
foreach (var conversationItem in conversation.ConversationItems)
{
Console.WriteLine($"Conversation Item #:{conversationItem.Id}");
Console.WriteLine($"Redacted Text: {conversationItem.RedactedContent.Text}");
Console.WriteLine("Entities:");
foreach (var entity in conversationItem.Entities)
{
Console.WriteLine($"Text: {entity.Text}");
Console.WriteLine($"Offset: {entity.Offset}");
Console.WriteLine($"Category: {entity.Category}");
Console.WriteLine($"Confidence Score: {entity.ConfidenceScore}");
Console.WriteLine($"Length: {entity.Length}");
Console.WriteLine();
}
}
Console.WriteLine();
}
}
#endregion
}