/// <summary>
/// Reads the name of the contact.
/// </summary>
public void ReadContactName()
{
try
{
string contactId = eventInvite.Interaction.InteractionUserData.Contains("ContactId") ?
eventInvite.Interaction.InteractionUserData["ContactId"].ToString() : string.Empty;
if (!string.IsNullOrEmpty(contactId) && EmailDataContext.GetInstance().IsContactServerActive)
{
List <string> attributeList = new List <string>();
attributeList.Add("FirstName");
attributeList.Add("LastName");
EventGetAttributes eventGetAttribute = ContactServerHelper.RequestGetContactAttribute(contactId, attributeList);
if (eventGetAttribute != null)
{
List <AttributesHeader> attributeHeader = eventGetAttribute.Attributes.Cast <AttributesHeader>().ToList();
int count = attributeHeader.Count;
contactName = string.Empty;
if (attributeHeader.Where(x => x.AttrName.Equals("FirstName")).ToList().Count > 0)
{
AttributesHeader firstNameHeader = attributeHeader.Where(x => x.AttrName.Equals("FirstName")).SingleOrDefault();
if (firstNameHeader != null && firstNameHeader.AttributesInfoList.Count > 0)
{
contactName += FirstName = firstNameHeader.AttributesInfoList[0].AttrValue.ToString() + " ";
}
}
if (attributeHeader.Where(x => x.AttrName.Equals("LastName")).ToList().Count > 0)
{
AttributesHeader LastNameHeader = attributeHeader.Where(x => x.AttrName.Equals("LastName")).SingleOrDefault();
if (LastNameHeader != null && LastNameHeader.AttributesInfoList.Count > 0)
{
contactName += LastName = LastNameHeader.AttributesInfoList[0].AttrValue.ToString();
}
}
}
}
if (string.IsNullOrEmpty(contactName))
{
contactName = getContactName(eventInvite.Interaction.InteractionUserData);
if (string.IsNullOrEmpty(contactName))
{
contactName = "Undefined";
}
}
emailDetails.TitleText = contactName + " - Agent Interaction Desktop";
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
}
/// <summary>
/// Handles the Click event of the btnSaveNote control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnSaveNote_Click(object sender, RoutedEventArgs e)
{
notes = txtNotes.Text;
ContactServerHelper.UpdateInteraction(this.interactionId, ConfigContainer.Instance().PersonDbId, notes, null, 2, null);
}
