/// <summary>
/// Initialises the stat ticker.
/// </summary>
/// <param name="statListener">The stat listener.</param>
public void InitialiseStatTicker()
{
try
{
Pointel.Statistics.Core.Utility.OutputValues Output = new Pointel.Statistics.Core.Utility.OutputValues();
if (((_configContainer.AllKeys.Contains("statistics.enable-mystat-aid") &&
((string)_configContainer.GetValue("statistics.enable-mystat-aid")).ToLower().Equals("true")) ||
(_configContainer.AllKeys.Contains("statistics.enable-ccstat-aid") &&
((string)_configContainer.GetValue("statistics.enable-ccstat-aid")).ToLower().Equals("true"))))
{
_logger.Debug("Window_Loaded : StatTicker Plugin Subscription Started");
statTickerListener = this;
statSubscribe.Subscribe("AID", statTickerListener);
_logger.Debug("Window_Loaded : StatTicker Plugin Subscriptn Completed");
List <CfgAgentGroup> agentGroup = new List <CfgAgentGroup>();
if (_configContainer.AllKeys.Contains("CfgAgentGroup"))
{
agentGroup = _configContainer.GetValue("CfgAgentGroup");
}
Output = statSubscribe.ConfigConnectionEstablish(_dataContext.ApplicationName, _configContainer.ConfServiceObject, _dataContext.UserName, _dataContext.UserName, "StatServer", agentGroup);
if (Output.MessageCode == "200")
{
statSubscribe.StartStatistics(_dataContext.UserName, _dataContext.ApplicationName, 0, 0, true, false);
}
}
}
catch (Exception commonException)
{
_logger.Error("InitialiseStatTicker : " + commonException.Message.ToString());
}
}
/// <summary>
/// Handles the BeginningEdit event of the DGAttachData control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">
/// The <see cref="Microsoft.Windows.Controls.DataGridBeginningEditEventArgs" /> instance containing the
/// event data.
/// </param>
private void DGAttachData_BeginningEdit(object sender, Microsoft.Windows.Controls.DataGridBeginningEditEventArgs e)
{
var selectedCallData = e.Row.Item as CallData;
if (selectedCallData != null)
{
if (selectedCallData.Value.StartsWith("http") || selectedCallData.Value.StartsWith("www"))
{
e.Cancel = true;
if (_configContainer.AllKeys.Contains("voice.enable.attach-data-popup-url") && ((string)_configContainer.GetValue("voice.enable.attach-data-popup-url")).ToLower().Equals("true"))
{
string urlString = selectedCallData.Value.Contains("http") ? selectedCallData.Value : "http://" + selectedCallData.Value;
Uri uriResult;
if (Uri.TryCreate(urlString, UriKind.Absolute, out uriResult) &&
(uriResult.Scheme == Uri.UriSchemeHttp || uriResult.Scheme == Uri.UriSchemeHttps))
{
Process.Start(uriResult.AbsoluteUri);
}
}
}
//Code added - hide the editable option in above key in call data datagrid
//Smoorthy - 07-11-2013
else if (_configContainer.AllKeys.Contains("VoiceAttachDataKey") &&
_configContainer.GetValue("VoiceAttachDataKey") != null)
{
//ANI CallID CallType ConnID OtherDN ThisDN
//if (!string.IsNullOrEmpty(selectedCallData.Value))
//{
if (_isCaseDataManualBeginEdit)
{
e.Cancel = false;
_isCaseDataManualBeginEdit = false;
}
else if (((List <string>)_configContainer.GetValue("VoiceAttachDataKey")).Any(
x =>
Regex.Replace(x, @"\s+", "").ToString().Trim().ToLower() == selectedCallData.Key.ToString().Trim().ToLower()) &&
(_configContainer.AllKeys.Contains("voice.enable.modify-case-data") && ((string)_configContainer.GetValue("voice.enable.modify-case-data")).ToLower().Equals("true")))
{
e.Cancel = false;
}
else
{
e.Cancel = true;
}
//}
}
else
{
e.Cancel = true;
}
//End
}
}
/// <summary>
/// Mouses the left button down.
/// </summary>
/// <param name="sender">The sender.</param>
/// <param name="e">The <see cref="MouseButtonEventArgs"/> instance containing the event data.</param>
private void MouseLeftButtonDown(object sender, MouseButtonEventArgs e)
{
try
{
this.DragMove();
if (!(_configContainer.AllKeys.Contains("allow.system-draggable") &&
((string)_configContainer.GetValue("allow.system-draggable")).ToLower().Equals("true")))
{
if (Left < 0)
{
Left = 0;
}
if (Top < 0)
{
Top = 0;
}
if (Left > SystemParameters.WorkArea.Right - Width)
{
Left = SystemParameters.WorkArea.Right - Width;
}
if (Top > SystemParameters.WorkArea.Bottom - Height)
{
Top = SystemParameters.WorkArea.Bottom - Height;
}
;
}
}
catch { }
}
/// <summary>
/// Mouses the left button down.
/// </summary>
/// <param name="sender">The sender.</param>
/// <param name="e">The <see cref="MouseButtonEventArgs" /> instance containing the event data.</param>
private void MouseLeftButtonDown(object sender, MouseButtonEventArgs e)
{
try
{
if (e.ClickCount > 1)
{
e.Handled = true;
}
DragMove();
if (!(_configContainer.AllKeys.Contains("allow.system-draggable") &&
((string)_configContainer.GetValue("allow.system-draggable")).ToLower().Equals("true")))
{
if (Left < 0)
{
Left = 0;
}
if (Top < 0)
{
Top = 0;
}
if (Left > SystemParameters.WorkArea.Right - Width)
{
Left = SystemParameters.WorkArea.Right - Width;
}
if (Top > SystemParameters.WorkArea.Bottom - Height)
{
Top = SystemParameters.WorkArea.Bottom - Height;
}
}
}
catch (Exception commonException)
{
//_logger.Warn("Error occurred as " + commonException.Message.ToString());
}
}
internal static void GetSwitchType()
{
if (_configContainer.AllKeys.Contains("switch-type") && _configContainer.GetValue("switch-type") != null)
{
var _switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
_switchQuery.Name = _configContainer.GetValue("switch-type");
try
{
var _switch = _configContainer.ConfServiceObject.RetrieveObject <CfgSwitch>(_switchQuery);
if (_switch != null)
{
Datacontext.GetInstance().SwitchType = _switch;
}
else
{
_switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
var _switchICollection = _configContainer.ConfServiceObject.RetrieveMultipleObjects <CfgSwitch>(_switchQuery);
foreach (CfgSwitch item in _switchICollection)
{
Datacontext.GetInstance().SwitchType = item;
}
}
}
catch
{
_switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
var _switchICollection = _configContainer.ConfServiceObject.RetrieveMultipleObjects <CfgSwitch>(_switchQuery);
foreach (CfgSwitch item in _switchICollection)
{
Datacontext.GetInstance().SwitchType = item;
}
}
finally
{
if (Datacontext.GetInstance().SwitchType != null)
{
_logger.Info("T-server switch type: " + Datacontext.GetInstance().SwitchType.Type.ToString());
Datacontext.GetInstance().SwitchName = Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGLucentDefinityG3 ? "avaya" : ((Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGNortelDMS100 || Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGNortelMeridianCallCenter) ? "nortel" : "avaya");
}
}
}
}
private void Window_Loaded(object sender, RoutedEventArgs e)
{
try
{
var hwnd = new WindowInteropHelper(this).Handle;
SetWindowLong(hwnd, GWL_STYLE, GetWindowLong(hwnd, GWL_STYLE) & ~WS_SYSMENU);
chkbxPersonalCallback.IsEnabled = false;
dpRescheduledate.IsEnabled = false;
dpRescheduletime.IsEnabled = false;
cmbCallResult.SelectedIndex = 0;
_datacontext.CallResultItemSource.Clear();
if (_configContainer.AllKeys.Contains("OutboundCallResult") && _configContainer.GetValue("OutboundCallResult") != null)
{
foreach (var item in ((Dictionary <string, string>)_configContainer.GetValue("OutboundCallResult")))
{
_datacontext.CallResultItemSource.Add(new OutboundCallResult(item.Key.ToString(), item.Value.ToString()));
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as Window_Loaded : " + generalException.ToString());
}
}
/// <summary>
/// Initializes a new instance of the <see cref="Notifier"/> class.
/// </summary>
public Notifier()
{
InitializeComponent();
mediaPlayer = new System.Windows.Media.MediaPlayer();
mediaPlayer.MediaEnded += mediaPlayer_MediaEnded;
bool isEnableCallReject = false;
bool isEnableCallAccept = false;
EventManager.RegisterClassHandler(typeof(UIElement), AccessKeyManager.AccessKeyPressedEvent, new AccessKeyPressedEventHandler(OnAccessKeyPressed));
this.DataContext = Datacontext.GetInstance();
_dataContext.ErrorRowHeight = new GridLength(0);
if (_configContainer.AllKeys.Contains("voice.enable.call-notify-reject") &&
((string)_configContainer.GetValue("voice.enable.call-notify-reject")).ToLower().Equals("true"))
{
isEnableCallReject = true;
}
if ((_configContainer.AllKeys.Contains("voice.enable.call-notify-accept") &&
((string)_configContainer.GetValue("voice.enable.call-notify-accept")).ToLower().Equals("true")))
{
isEnableCallAccept = true;
}
if (!isEnableCallReject && isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Hidden;
btnRight.Content = "_Accept";
btnRight.Style = (Style)FindResource("CallButton");
}
if (isEnableCallReject && !isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Hidden;
btnRight.Content = "_Reject";
btnRight.Style = (Style)FindResource("RejectButton");
}
if (isEnableCallReject && isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Visible;
btnLeft.Content = "_Accept";
btnRight.Content = "_Reject";
btnRight.Style = (Style)FindResource("RejectButton");
}
if (btnRight.Content == "_Reject")
{
if (string.IsNullOrEmpty(_dataContext.ThridpartyDN) || !_configContainer.AllKeys.Contains("voice.requeue.route-dn") ||
string.IsNullOrEmpty(_configContainer.GetValue("voice.requeue.route-dn")))
{
btnRight.Visibility = System.Windows.Visibility.Hidden;
}
}
}
/// <summary>
/// Reads the application object.
/// </summary>
/// <param name="applicationName">Name of the application.</param>
/// <returns></returns>
public CfgApplication ReadApplicationObject(string ixnAppName)
{
CfgApplication application = null;
try
{
string[] tServers = ixnAppName.Split(',');
string primaryTserver = string.Empty;
string secondaryTServer = string.Empty;
if (tServers != null && tServers.Length > 0)
{
if (!string.IsNullOrEmpty(tServers[0]))
{
Settings.PrimaryInteractionServerName = tServers[0].Trim().ToString();
}
if (tServers.Length > 1 && !string.IsNullOrEmpty(tServers[1]))
{
Settings.SecondaryInteractionServerName = tServers[1].Trim().ToString();
}
}
if (!string.IsNullOrEmpty(Settings.PrimaryInteractionServerName) && string.IsNullOrEmpty(Settings.SecondaryInteractionServerName))
{
Settings.SecondaryInteractionServerName = Settings.PrimaryInteractionServerName;
}
else if (!string.IsNullOrEmpty(Settings.SecondaryInteractionServerName) && string.IsNullOrEmpty(Settings.PrimaryInteractionServerName))
{
Settings.PrimaryInteractionServerName = Settings.SecondaryInteractionServerName;
}
application = new CfgApplication(ConfigContainer.Instance().ConfServiceObject);
CfgApplicationQuery queryApp = new CfgApplicationQuery();
queryApp.TenantDbid = WellKnownDbids.EnterpriseModeTenantDbid;
if (!string.IsNullOrEmpty(Settings.PrimaryInteractionServerName))
{
queryApp.Name = Settings.PrimaryInteractionServerName;
}
application = ConfigContainer.Instance().ConfServiceObject.RetrieveObject <CfgApplication>(queryApp);
if (application != null)
{
if (application.Type == CfgAppType.CFGInteractionServer)
{
Settings.PrimaryApplication = application;
Settings.PrimaryInteractionServerName = Settings.PrimaryApplication.Name;
if (application.ServerInfo.BackupServer != null)
{
Settings.SecondaryApplication = application.ServerInfo.BackupServer;
Settings.SecondaryInteractionServerName = Settings.SecondaryApplication.Name;
}
else
{
Settings.SecondaryApplication = Settings.PrimaryApplication;
Settings.SecondaryInteractionServerName = Settings.PrimaryInteractionServerName;
}
}
else
{
Settings.PrimaryInteractionServerName = string.Empty;
Settings.SecondaryInteractionServerName = string.Empty;
Settings.PrimaryApplication = null;
Settings.SecondaryApplication = null;
}
if (_configContainer.AllKeys.Contains("interaction.reconnect-attempts") &&
((string)_configContainer.GetValue("interaction.reconnect-attempts")) != string.Empty)
{
Settings.WarmStandbyAttempts = ((string)_configContainer.GetValue("interaction.reconnect-attempts"));
}
if (_configContainer.AllKeys.Contains("interaction.reconnect-timeout") &&
((string)_configContainer.GetValue("interaction.reconnect-timeout")) != string.Empty)
{
Settings.WarmStandbyTimeout = ((string)_configContainer.GetValue("interaction.reconnect-timeout"));
}
if (_configContainer.AllKeys.Contains("interaction.server-timeout") &&
((string)_configContainer.GetValue("interaction.server-timeout")) != string.Empty)
{
Settings.AddpServerTimeout = ((string)_configContainer.GetValue("interaction.server-timeout"));
}
if (_configContainer.AllKeys.Contains("interaction.client-timeout") &&
((string)_configContainer.GetValue("interaction.client-timeout")) != string.Empty)
{
Settings.AddpClientTimeout = ((string)_configContainer.GetValue("interaction.client-timeout"));
}
}
}
catch (Exception commonException)
{
logger.Error("Error occurred while reading application object" + ixnAppName + " = " + commonException.ToString());
}
return(application);
}
public CfgApplication ReadApplicationObject(string tserverApplicationName, string agentLogin)
{
CfgApplication application = null;
try
{
string[] tServers = tserverApplicationName.Split(',');
string primaryTserver = string.Empty;
string secondaryTServer = string.Empty;
int switchDBID = 0;
if (tServers != null && tServers.Length > 0)
{
if (!string.IsNullOrEmpty(tServers[0]))
{
Settings.GetInstance().PrimaryTServerName = tServers[0].Trim().ToString();
}
if (tServers.Length > 1 && !string.IsNullOrEmpty(tServers[1]))
{
Settings.GetInstance().SecondaryTServerName = tServers[1].Trim().ToString();
}
}
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName) && string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName))
{
Settings.GetInstance().SecondaryTServerName = Settings.GetInstance().PrimaryTServerName;
}
else if (!string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName) && string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
Settings.GetInstance().PrimaryTServerName = Settings.GetInstance().SecondaryTServerName;
}
#region To get Correct switch
application = new CfgApplication(_configContainer.ConfServiceObject);
CfgApplicationQuery queryApp = new CfgApplicationQuery();
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
queryApp.Name = Settings.GetInstance().PrimaryTServerName;
}
application = _configContainer.ConfServiceObject.RetrieveObject <CfgApplication>(queryApp);
//if (application != null)
//{
// var _flexibleProperties = application.FlexibleProperties;
// if (_flexibleProperties != null && _flexibleProperties.Count > 0)
// {
// if (_flexibleProperties.ContainsKey("CONN_INFO"))
// {
// var _connInfoCollection = _flexibleProperties["CONN_INFO"];
// if (_connInfoCollection != null)
// {
// var _switchCollection = (KeyValueCollection)_connInfoCollection;
// if (_switchCollection != null && _switchCollection.ContainsKey("CFGSwitch"))
// {
// var _switchCollection1 = _switchCollection["CFGSwitch"];
// if (_switchCollection1 != null)
// {
// KeyValueCollection _switchDBIds = (KeyValueCollection)_switchCollection1;
// if (_switchDBIds != null && _switchDBIds.Count > 0)
// foreach (string id in _switchDBIds.AllKeys)
// switchDBID = Convert.ToInt32(id);
// }
// }
// }
// }
// }
//}
//CfgAgentLoginQuery _queryAGLogin = new CfgAgentLoginQuery();
//_queryAGLogin.LoginCode = agentLogin;
//_queryAGLogin.TenantDbid = _configContainer.TenantDbId;
//var agentInfo = (ICollection<CfgAgentLoginInfo>)((CfgPerson)_configContainer.GetValue("CfgPerson")).AgentInfo.AgentLogins;
//foreach (var loginDetails in agentInfo)
//{
// if (_queryAGLogin.LoginCode == loginDetails.AgentLogin.LoginCode && switchDBID == loginDetails.AgentLogin.Switch.DBID)
// {
// _queryAGLogin.Dbid = loginDetails.AgentLogin.DBID;
// break;
// }
//}
//CfgAgentLogin _cfgAGLogin = _configContainer.ConfServiceObject.RetrieveObject<CfgAgentLogin>(_queryAGLogin);
//CfgApplication _cfgApplication = (_cfgAGLogin.Switch).TServer;
//if (_cfgApplication == null)
// logger.Warn("The switch name " + _cfgAGLogin.Switch.Name + " does not contains T-server configurations");
if (application != null)
{
//if (application.DBID == _cfgApplication.DBID)
//{
Settings.GetInstance().PrimaryApplication = application;
if (Settings.GetInstance().PrimaryApplication != null)
{
Settings.GetInstance().PrimaryTServerName = Settings.GetInstance().PrimaryApplication.Name;
}
Settings.GetInstance().SecondaryApplication = application.ServerInfo.BackupServer;
if (Settings.GetInstance().SecondaryApplication == null)
{
Settings.GetInstance().SecondaryTServerName = Settings.GetInstance().PrimaryTServerName;
Settings.GetInstance().SecondaryApplication = Settings.GetInstance().PrimaryApplication;
}
else
{
Settings.GetInstance().SecondaryTServerName = Settings.GetInstance().SecondaryApplication.Name;
}
//}
//else
//{
// Settings.GetInstance().PrimaryTServerName = string.Empty;
// Settings.GetInstance().SecondaryTServerName = string.Empty;
// Settings.GetInstance().PrimaryApplication = null;
// Settings.GetInstance().SecondaryApplication = null;
//}
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
if (Settings.GetInstance().PrimaryApplication == null)
{
Settings.GetInstance().PrimaryApplication = ReadApplicationLevelServerDetails(Settings.GetInstance().PrimaryTServerName);
}
}
if (!string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName))
{
if (Settings.GetInstance().SecondaryApplication == null)
{
logger.Debug("Secondary server is retrieving from configured key");
Settings.GetInstance().SecondaryApplication = ReadApplicationLevelServerDetails(Settings.GetInstance().SecondaryTServerName);
}
if (Settings.GetInstance().PrimaryApplication == null && Settings.GetInstance().SecondaryApplication != null)
{
logger.Debug("Primary server is not configured, Secondary server is assigned to Primary server");
Settings.GetInstance().PrimaryApplication = Settings.GetInstance().SecondaryApplication;
}
}
else
{
logger.Debug("secondary application name is not configured");
if (Settings.GetInstance().SecondaryApplication == null)
{
logger.Debug("Secondary server is not configured, primary server is assigned to secondary server");
Settings.GetInstance().SecondaryApplication = Settings.GetInstance().PrimaryApplication;
}
}
if (_configContainer.AllKeys.Contains("interaction.disposition-collection.key-name") &&
((string)_configContainer.GetValue("interaction.disposition-collection.key-name")) != string.Empty)
{
Settings.GetInstance().DispositionCollectionKey = ((string)_configContainer.GetValue("interaction.disposition-collection.key-name"));
}
if (_configContainer.AllKeys.Contains("interaction.disposition.key-name") &&
((string)_configContainer.GetValue("interaction.disposition.key-name")) != string.Empty)
{
Settings.GetInstance().DispositionCodeKey = ((string)_configContainer.GetValue("interaction.disposition.key-name"));
}
if (_configContainer.AllKeys.Contains("login.voice.workmode") &&
((string)_configContainer.GetValue("login.voice.workmode")) != string.Empty)
{
Settings.GetInstance().WorkMode = FindWorkMode((string)_configContainer.GetValue("login.voice.workmode"));
}
if (_configContainer.AllKeys.Contains("not-ready.request.attribute-name") &&
((string)_configContainer.GetValue("not-ready.request.attribute-name")) != string.Empty)
{
Settings.GetInstance().NotReadyRequest = ((string)_configContainer.GetValue("not-ready.request.attribute-name"));
}
if (_configContainer.AllKeys.Contains("not-ready.code-name") &&
((string)_configContainer.GetValue("not-ready.code-name")) != string.Empty)
{
Settings.GetInstance().NotReadyCodeKey = ((string)_configContainer.GetValue("not-ready.code-name"));
}
if (_configContainer.AllKeys.Contains("not-ready.key-name") &&
((string)_configContainer.GetValue("not-ready.key-name")) != string.Empty)
{
Settings.GetInstance().NotReadyKey = ((string)_configContainer.GetValue("not-ready.key-name"));
}
if (_configContainer.AllKeys.Contains("attempts") &&
((string)_configContainer.GetValue("attempts")) != string.Empty)
{
Settings.GetInstance().WarmStandbyAttempts = ((string)_configContainer.GetValue("attempts"));
}
if (_configContainer.AllKeys.Contains("client-timeout") &&
((string)_configContainer.GetValue("client-timeout")) != string.Empty)
{
Settings.GetInstance().AddpClientTimeout = ((string)_configContainer.GetValue("client-timeout"));
}
if (_configContainer.AllKeys.Contains("log-off-enable") &&
((string)_configContainer.GetValue("log-off-enable")) != string.Empty)
{
Settings.GetInstance().LogOffEnable = ((string)_configContainer.GetValue("log-off-enable")).ToLower().Equals("true") ? true : false;
}
if (_configContainer.AllKeys.Contains("server-timeout") &&
((string)_configContainer.GetValue("server-timeout")) != string.Empty)
{
Settings.GetInstance().AddpServerTimeout = ((string)_configContainer.GetValue("server-timeout"));
}
if (_configContainer.AllKeys.Contains("call-control") &&
((string)_configContainer.GetValue("call-control")) != string.Empty)
{
Settings.GetInstance().CallControl = ((string)_configContainer.GetValue("call-control"));
}
if (_configContainer.AllKeys.Contains("voice.enable.auto-answer") &&
((string)_configContainer.GetValue("voice.enable.auto-answer")) != string.Empty)
{
Settings.GetInstance().IsAutoAnswerEnabled = ((string)_configContainer.GetValue("voice.enable.auto-answer")).ToLower().Equals("true") ? true : false;
}
if (_configContainer.AllKeys.Contains("voice.enable.delete-conf.call") &&
((string)_configContainer.GetValue("voice.enable.delete-conf.call")) != string.Empty)
{
Settings.GetInstance().IsDeleteConfEnabled = ((string)_configContainer.GetValue("voice.enable.delete-conf.call")).ToLower().Equals("true") ? true : false;
}
}
#endregion
}
catch (Exception commonException)
{
logger.Error("Error occurred while reading " + tserverApplicationName + " = " + commonException.ToString());
}
return(application);
}
/// <summary>
/// Handles the Click event of the btnOk control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnOk_Click(object sender, RoutedEventArgs e)
{
try
{
if (cbQueue.Text != "" && _dataContext.LoadCollection.FindIndex(x => x.Equals(cbQueue.Text, StringComparison.OrdinalIgnoreCase)) != -1)
{
OutputValues loginResponse = null;
_dataContext.AgentPassword = txtAgentPassword.Password.ToString();
string workMode = "optional";
string switchtype = "avaya";
if (_dataContext.SwitchName.ToLower().Contains("nortel"))
{
switchtype = "nortel";
}
var softLogin = new SoftPhone();
if (!_dataContext.IsTserverConnected)
{
var media = (Datacontext.AvailableServerDic.Where(x => x.Value == Genesyslab.Platform.Configuration.Protocols.Types.CfgAppType.CFGTServer.ToString())).ToDictionary(x => x.Key, y => y.Value);
if (media == null)
{
return;
}
if (media.Count > 0)
{
if (Datacontext.TServersSwitchDic.ContainsKey(Datacontext.UsedTServerSwitchDBId) &&
media.Any(x => (x.Key.ToString().Split(','))[0].Trim() == Datacontext.TServersSwitchDic[Datacontext.UsedTServerSwitchDBId]))
{
var tserverName = media.Where(x => (x.Key.ToString().Split(','))[0].Trim() == Datacontext.TServersSwitchDic[Datacontext.UsedTServerSwitchDBId]).FirstOrDefault().Key;
loginResponse = softLogin.Initialize(_dataContext.Place, _dataContext.UserName, _configContainer.ConfServiceObject, tserverName, _dataContext.AgentLoginId, _dataContext.AgentPassword, _dataContext.SwitchType);
if (loginResponse.MessageCode != "200")
{
goto End;
}
}
}
else
{
_logger.Error("LogonInfo btnOk_Click: " + "T-server not configured");
goto End;
}
}
loginResponse = softLogin.Login(_dataContext.Place, _dataContext.UserName, workMode, _dataContext.Queue, _dataContext.AgentLoginId, _dataContext.AgentPassword);
if (loginResponse.MessageCode == "200")
{
if (_configContainer.AllKeys.Contains("login.voice.enable.auto-ready") &&
((string)_configContainer.GetValue("login.voice.enable.auto-ready")).ToLower().Equals("true"))
{
var softReady = new SoftPhone();
softReady.Ready();
}
_logger.Debug("Agent Login Successful");
}
else if (loginResponse.MessageCode == "2001" || loginResponse.MessageCode == "2002")
{
_logger.Error(" LogonInfo btnOk_Click:" + loginResponse.Message);
}
else if (loginResponse.MessageCode == "2004")
{
if (_view != null)
{
_view.PlaceAlreadyTaken(loginResponse);
}
}
End:
_logger.Debug("LogonInfo btnok_click : Login using Place : " + _dataContext.Place + " Username : "******" Queue : " + _dataContext.QueueSelectedValue + " Application : " + _dataContext.ApplicationName + " LoginID : " +
_dataContext.AgentLoginId);
this.Close();
_dataContext.IsLogonInfoOpened = false;
}
}
catch (Exception commonException)
{
_logger.Error("btnOk_Click:" + commonException.ToString());
}
}