private async Task Escalate(Activity activity)
{
// This is our reference to the upstream conversation
conversationRef = JsonConvert.SerializeObject(activity.ToConversationReference());
var chatSpec = new ChatSpec()
{
// Set Agent skill to target
Skill = "BotEscalation",
Transcript = transcript,
VisitorName = activity.From.Name,
ContextData = CreateJwt,
};
// Start timer to poll for Live Assist chat events
if (timer == null)
{
timer = timer ?? new Timer(5000);
// OnTimedEvent is implemented in the next step
timer.Elapsed += (sender, e) => OnTimedEvent(sender, e);
timer.Start();
}
// Request a chat via the Sdk
chatContext = await sdk.RequestChat(chatSpec);
}
private async Task Escalate(Activity activity)
{
conversationRef = JsonConvert.SerializeObject(activity.ToConversationReference());
var chatSpec = new ChatSpec()
{
Skill = "__CHANGE_ME__", // Agent skill to target
Transcript = transcript,
VisitorName = activity.From.Name,
ContextData = CreateJwt
};
chatContext = await sdk.RequestChat(chatSpec);
StartTimer();
}
internal ChatRequest(ChatSpec chatSpec)
{
request.Skill = chatSpec.Skill;
request.Language = chatSpec.Language;
if (chatSpec.Transcript != null && chatSpec.Transcript.Count > 0)
{
List <string> lines = new List <string>();
foreach (TranscriptLine line in chatSpec.Transcript)
{
lines.Add(line.Encode());
}
request.PreChatLines = new PreChatLines()
{
Lines = lines.ToArray()
};
}
}
