/// <summary>
/// Delete the specified ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool DeleteTicket(Player plr, ref List <string> values)
{
if (values.Count < 1)
{
plr.SendClientMessage("Usage: .ticket deleteticket <bugtrackerID>");
return(true);
}
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
if (report.Assigned != plr.Client._Account.Username)
{
plr.SendClientMessage("You cannot close a ticket not assigned to you(username), assign it to yourself first if you fixed the ticket");
return(true);
}
else
{
plr.SendClientMessage("You have deleted ticket: " + reportID);
GMCommandLog log = new GMCommandLog
{
PlayerName = plr.Client._Account.Username,
AccountId = (uint)plr.Client._Account.AccountId,
Command = $"Removed Ticket: {reportID} from characterID: {report.CharacterId}. containing the following message: {report.Message} {report.FieldSting}",
Date = DateTime.Now
};
CharMgr.Database.AddObject(log);
lock (CharMgr._report)
{
CharMgr._report.Remove(report);
CharMgr.Database.DeleteObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
/// <summary>
/// Assigns a person to a ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool Assign(Player plr, ref List <string> values)
{
if (values.Count < 2)
{
plr.SendClientMessage("Usage: .ticket assign <accountname> <bugtrackerID>");
return(true);
}
string account = GetString(ref values);
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(account))
{
plr.SendClientMessage("you need to specify a person for the ticket");
return(true);
}
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
else
{
if (account == "nobody")
{
plr.SendClientMessage("You have unassigned yourself from ticket: " + reportID);
}
else
{
plr.SendClientMessage("You have assigned " + account + " to ticket: " + reportID);
}
lock (CharMgr._report)
{
report.Assigned = account;
CharMgr.Database.SaveObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
/// <summary>
/// assigns the current player as the person responsible for the ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool AssignMe(Player plr, ref List <string> values)
{
if (values.Count < 1)
{
plr.SendClientMessage("Usage: .ticket assignme <bugtrackerID>");
return(true);
}
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
else
{
plr.SendClientMessage("You have assigned yourself to ticket: " + reportID);
lock (CharMgr._report)
{
report.Assigned = plr.Client._Account.Username;
CharMgr.Database.SaveObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
/// <summary>
/// To answer and close a ticket (answer will be sent as an ingame mail)
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool Answer(Player plr, ref List <string> values)
{
if (values.Count < 2)
{
plr.SendClientMessage("Usage: .ticket answer <bugtrackerID> <message>");
return(true);
}
string reportID = GetString(ref values);
string message = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(message))
{
plr.SendClientMessage("you need to specify a message to send");
return(true);
}
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
if (report.Assigned != plr.Client._Account.Username)
{
plr.SendClientMessage("You cannot answer a ticket not assigned to you(username), assign it to yourself first if you want to answer this ticket");
return(true);
}
if (CharMgr.GetCharacter(report.CharacterId, false) == null)
{
plr.SendClientMessage("The player who created this ticket is deleted or has not logged in for over the preload period, as such we cannot send a mail to the character.");
return(true);
}
else
{
plr.SendClientMessage("You have answered ticket: " + reportID);
GMCommandLog log = new GMCommandLog
{
PlayerName = plr.Client._Account.Username,
AccountId = (uint)plr.Client._Account.AccountId,
Command = $"Answered Ticket: {reportID} from characterID: {report.CharacterId}. Containing message: {report.Message} {report.FieldSting} with the following reply: {message}",
Date = DateTime.Now
};
Character chara = CharMgr.GetCharacter(report.CharacterId, false);
Character_mail ticketMail = new Character_mail
{
Guid = CharMgr.GenerateMailGuid(),
CharacterId = chara.CharacterId,
CharacterIdSender = chara.CharacterId,
SenderName = chara.Name,
ReceiverName = chara.Name,
SendDate = (uint)TCPManager.GetTimeStamp(),
Title = "Answered Ticket",
Content = $"Your ticket has been answered by: {report.Assigned} with the following message: \n \n {message}",
Money = 0,
Opened = false
};
CharMgr.AddMail(ticketMail);
CharMgr.Database.AddObject(log);
lock (CharMgr._report)
{
CharMgr._report.Remove(report);
CharMgr.Database.DeleteObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
