/// 补录数据
/// <summary>
/// 补录数据
/// </summary>
/// <returns></returns>
public bool AddCallRecordNew(CallRecord_ORIG model)
{
try
{
bool isOK = false;
string msg = "";
if (model != null)
{
Loger.Log4Net.Info("[CallRecordHelper][AddCallRecordNew] 检查是否存在该数据");
var old_model = crService.GetCallRecord_ORIGByCallID(CallRecordAuthorizeCode, model.CallID.Value, ref msg);
if (old_model == null)
{
Loger.Log4Net.Info("[CallRecordHelper][AddCallRecordNew] 不存在：InsertCallRecord");
isOK = crService.InsertCallRecord(CallRecordAuthorizeCode, model, ref msg);
Loger.Log4Net.Info("[CallRecordHelper][AddCallRecordNew] InsertCallRecord：" + isOK + " " + msg);
}
else
{
isOK = true;
}
}
return(isOK);
}
catch (Exception ex)
{
Loger.Log4Net.Error("[CallRecordHelper][AddCallRecordNew]", ex);
return(false);
}
}
public bool InsertCallRecordWB(string Verifycode, Entities.CallRecord_ORIG model, ref string msg)
{
if (BLL.CallRecord_ORIG_Authorizer.Instance.Verify(Verifycode, 0, ref msg, "存储话务数据，授权失败。"))
{
CallRecord_ORIG model_ORIG = null;
model_ORIG = (model != null && model.CallID != null ? BLL.CallRecord_ORIG.Instance.GetCallRecord_ORIGByCallID(Int64.Parse(model.CallID.ToString())) : null);
if ((model == null || (model != null && model.CallID == null)) &&
model_ORIG == null)
{
msg = "参数CallRecord_ORIG的Model为空"; return(false);
}
/*根据model.CallID，插入记录到表CallIDMapping中，若CallID和CurrentTime内容存在，则不做插入操作*/
if (model != null && model_ORIG == null)
{
InsertCallRecord_ORIGWB(model);
//if (model.CallStatus == 2)
// InsertCallRecord_ORIG_Business(model);
}
else if (model != null && model_ORIG != null)
{
UpdateCallRecord_ORIG(model);
}
return(true);
}
return(false);
}
/// 话务数据备份
/// <summary>
/// 话务数据备份
/// </summary>
public static void WriteCallDataBackUp(CallRecord_ORIG BackupModel)
{
string fpath = AppDomain.CurrentDomain.BaseDirectory + "log\\CallRecord_ORIG\\SendError_" + DateTime.Today.ToString("yyyy_MM_dd") + ".txt";
string path = Path.GetDirectoryName(fpath);
if (Directory.Exists(path) == false)
{
Directory.CreateDirectory(path);
}
if (!File.Exists(fpath))
{
FileInfo myfile = new FileInfo(fpath);
FileStream fs = myfile.Create();
fs.Close();
}
StreamWriter sw = File.AppendText(fpath);
string sContent = "话务数据备份-" + DateTime.Now.ToString() + "\r\n";
if (BackupModel != null)
{
sContent += "SessionID：" + (BackupModel.SessionID == null ? "null" : BackupModel.SessionID) + ",\r\n";
sContent += "CallID：" + (BackupModel.CallID.HasValue ? BackupModel.CallID.Value.ToString() : "null") + ",\r\n";
sContent += "ExtensionNum：" + (BackupModel.ExtensionNum == null ? "null" : BackupModel.ExtensionNum) + ",\r\n";
sContent += "PhoneNum：" + (BackupModel.PhoneNum == null ? "null" : BackupModel.PhoneNum) + ",\r\n";
sContent += "ANI：" + (BackupModel.ANI == null ? "null" : BackupModel.ANI) + ",\r\n";
sContent += "CallStatus：" + (BackupModel.CallStatus.HasValue ? BackupModel.CallStatus.ToString() : "null") + ",\r\n";
sContent += "SwitchINNum：" + (BackupModel.SwitchINNum == null ? "null" : BackupModel.SwitchINNum) + ",\r\n";
sContent += "OutBoundType：" + (BackupModel.OutBoundType.HasValue ? BackupModel.OutBoundType.ToString() : "null") + ",\r\n";
sContent += "SkillGroup：" + (BackupModel.SkillGroup == null ? "null" : BackupModel.SkillGroup) + ",\r\n";
sContent += "InitiatedTime：" + (BackupModel.InitiatedTime.HasValue ? BackupModel.InitiatedTime.ToString() : "null") + ",\r\n";
sContent += "RingingTime：" + (BackupModel.RingingTime.HasValue ? BackupModel.RingingTime.ToString() : "null") + ",\r\n";
sContent += "EstablishedTime：" + (BackupModel.EstablishedTime.HasValue ? BackupModel.EstablishedTime.ToString() : "null") + ",\r\n";
sContent += "AgentReleaseTime：" + (BackupModel.AgentReleaseTime.HasValue ? BackupModel.AgentReleaseTime.ToString() : "null") + ",\r\n";
sContent += "CustomerReleaseTime：" + (BackupModel.CustomerReleaseTime.HasValue ? BackupModel.CustomerReleaseTime.ToString() : "null") + ",\r\n";
sContent += "AfterWorkBeginTime：" + (BackupModel.AfterWorkBeginTime.HasValue ? BackupModel.AfterWorkBeginTime.ToString() : "null") + ",\r\n";
sContent += "AfterWorkTime：" + (BackupModel.AfterWorkTime.HasValue ? BackupModel.AfterWorkTime.ToString() : "null") + ",\r\n";
sContent += "ConsultTime：" + (BackupModel.ConsultTime.HasValue ? BackupModel.ConsultTime.ToString() : "null") + ",\r\n";
sContent += "ReconnectCall：" + (BackupModel.ReconnectCall.HasValue ? BackupModel.ReconnectCall.ToString() : "null") + ",\r\n";
sContent += "TallTime：" + (BackupModel.TallTime.HasValue ? BackupModel.TallTime.ToString() : "null") + ",\r\n";
sContent += "AudioURL：" + (BackupModel.AudioURL == null ? "null" : BackupModel.AudioURL) + ",\r\n";
sContent += "CreateTime：" + (BackupModel.CreateTime.HasValue ? BackupModel.CreateTime.ToString() : "null") + ",\r\n";
sContent += "CreateUserID：" + (BackupModel.CreateUserID.HasValue ? BackupModel.CreateUserID.ToString() : "null") + ",\r\n";
sContent += "TransferInTime：" + (BackupModel.TransferInTime.HasValue ? BackupModel.TransferInTime.ToString() : "null") + ",\r\n";
sContent += "TransferOutTime：" + (BackupModel.TransferOutTime.HasValue ? BackupModel.TransferOutTime.ToString() : "null") + "\r\n";
}
sw.WriteLine(sContent);
sw.Flush();
sw.Close();
}
/// 更新话后信息
/// <summary>
/// 更新话后信息
/// </summary>
public void UpdateCallRecordAfterTime()
{
//初始化话务数据
DateTime date = Common.GetCurrentTime();
//更新退出话后时间
SetAfterWorkTime(date);
//更新话后数据 (只更新，不插入)
bool a = CallRecordHelper.Instance.InsertCallRecordNew(true);
//数据还原
CallRecordORIG = null;
Loger.Log4Net.Info("[==BusinessProcess=][UpdateCallRecordAfterTime] 更新话后信息 " + a);
}
public bool InsertCallRecord(string Verifycode, Entities.CallRecord_ORIG model, ref string msg)
{
if (BLL.CallRecord_ORIG_Authorizer.Instance.Verify(Verifycode, 0, ref msg, "存储话务数据，授权失败。"))
{
CallRecord_ORIG model_ORIG = null;
model_ORIG = (model != null && model.CallID != null ? BLL.CallRecord_ORIG.Instance.GetCallRecord_ORIGByCallID(Int64.Parse(model.CallID.ToString())) : null);
if ((model == null || (model != null && model.CallID == null)) && model_ORIG == null)
{
msg = "参数CallRecord_ORIG的Model为空";
BLL.Loger.Log4Net.Info(msg);
return(false);
}
if (model != null && string.IsNullOrEmpty(model.SwitchINNum) && !string.IsNullOrEmpty(model.SkillGroup))
{
//落地号码不存在，技能组存在，反查落地号码
DataTable dt = BitAuto.ISDC.CC2012.BLL.CallDisplay.Instance.GetCallDisplayByManufacturerSGID(model.SkillGroup);
if (dt.Rows.Count > 0)
{
model.SwitchINNum = CommonFunction.ObjectToString(dt.Rows[0]["AreaCode"]) + CommonFunction.ObjectToString(dt.Rows[0]["TelMainNum"]);
}
}
/*根据model.CallID，插入记录到表CallIDMapping中，若CallID和CurrentTime内容存在，则不做插入操作*/
if (model != null && model_ORIG == null)
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord ...InsertCallRecord_ORIG...CallID:" + model.CallID);
InsertCallRecord_ORIG(model);
}
else if (model != null && model_ORIG != null)
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord ...UpdateCallRecord_ORIG...CallID:" + model.CallID);
UpdateCallRecord_ORIG(model);
}
else
{
BLL.Loger.Log4Net.Info("条件不满足，无法入库！");
}
return(true);
}
else
{
BLL.Loger.Log4Net.Info("存储话务数据，授权失败：" + msg);
}
return(false);
}
/// 获取话务类
/// <summary>
/// 获取话务类
/// </summary>
/// <param name="callid"></param>
/// <param name="calltype"></param>
/// <returns></returns>
public void InitCallRecordORIG(long callid, Calltype calltype)
{
CallRecordORIG = new CallRecord_ORIG();
CallRecordORIG.CallID = callid;
CallRecordORIG.SiemensCallID = -1;
CallRecordORIG.ExtensionNum = LoginUser.ExtensionNum;
//设置主叫和被叫
CallRecordORIG.CallStatus = (int)calltype;
SetPhoneNumAndAni();
CallRecordORIG.OutBoundType = (int)OutBoundType;
CallRecordORIG.AfterWorkTime = 0;
CallRecordORIG.TallTime = 0;
CallRecordORIG.CreateTime = Common.GetCurrentTime();
CallRecordORIG.CreateUserID = LoginUser.UserID;
//设置厂家id
CallRecordORIG.SessionID = HollyContactHelper.Instance.GetHollyCallID(); //厂家callid
CallRecordORIG.GenesysCallID = HollyContactHelper.Instance.GetHollyCallID(); //厂家callid
Loger.Log4Net.Info("[==BusinessProcess=] InitCallRecordORIG callid：" + callid + "-calltype：" + calltype);
}
private int InsertCallRecord_ORIG_Business(CallRecord_ORIG model)
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG_Business BEGIN...");
int retval = 0;
string str = "";
str = BitAuto.ISDC.CC2012.BLL.AgentTimeState.Instance.GetBGNameAndOutNum(Convert.ToInt32(model.CreateUserID));
int bgid = 0;
if (!string.IsNullOrEmpty(str))
{
string[] strArray = str.Split(',');
bgid = Convert.ToInt32(strArray[0]);
CallRecord_ORIG_Business bmodel = new CallRecord_ORIG_Business();
bmodel.CreateUserID = model.CreateUserID;
bmodel.CreateTime = model.CreateTime;
bmodel.CallID = Convert.ToInt64(model.CallID);
bmodel.BGID = bgid;
//查询现在表
if (!BLL.CallRecord_ORIG_Business.Instance.IsExistsByCallID(Convert.ToInt64(model.CallID)))
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG_Business ...中间表数据不存在...CallID:" + model.CallID);
retval = BitAuto.ISDC.CC2012.BLL.CallRecord_ORIG_Business.Instance.Insert(bmodel);
}
else
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG_Business ...中间表数据存在...CallID:" + model.CallID);
}
}
else
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG_Business ...当前用户所属业务组为空");
}
return(retval);
}
private int InsertCallRecord_ORIGWB(CallRecord_ORIG model)
{
int retval = 0;
retval = BitAuto.ISDC.CC2012.BLL.CallRecord_ORIG.Instance.Insert(model);
if (retval > 0)
{
//if (model.OutBoundType == 2)//客户端外呼
//{
// BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG WB ...客户端外呼话务保存...");
// InsertCallRecord_ORIG_Business(model);
//}
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG WB ...话务中间表保存...");
InsertCallRecord_ORIG_Business(model);
}
else
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG WB...失败...");
}
return(retval);
}
private int InsertCallRecord_ORIG(CallRecord_ORIG model)
{
//int userID;
//if (int.TryParse(model.CreateUserID.ToString(), out userID))
//{
// try
// {
// BLL.Loger.Log4Net.Info("[CallRecordService.asmx]GetEmployeeDomainAccountByEid" + userID);
// string domainAccount = BLL.Util.GetEmployeeDomainAccountByEid(userID);
// //根据域账号找到权限系统该人员的主键
// BLL.Loger.Log4Net.Info("[CallRecordService.asmx]GetUserIDByNameDomainAccount" + domainAccount);
// model.CreateUserID = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetUserIDByNameDomainAccount(domainAccount);
// }
// catch
// {
// }
//}
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG" + model.CallID);
int retval = 0;
retval = BitAuto.ISDC.CC2012.BLL.CallRecord_ORIG.Instance.Insert(model);
if (retval > 0)
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG ...话务中间表保存...CallID:" + model.CallID);
InsertCallRecord_ORIG_Business(model);
}
else
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]InsertCallRecord_ORIG ...失败...");
}
return(retval);
}
//此方法是统计外呼失败坐席所属业务组添加的，经分析后觉得不合理弃用
/*
* private int InsertCallRecord_ORIG_Business(CallRecord_ORIG model)
* {
* BLL.Loger.Log4Net.Info("InsertCallRecord_ORIG_Business BEGIN...");
* int userID;
*
* if (int.TryParse(model.CreateUserID.ToString(), out userID))
* {
* string domainAccount = BLL.Util.GetEmployeeDomainAccountByEid(userID);
* //根据域账号找到权限系统该人员的主键
* model.CreateUserID = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetUserIDByNameDomainAccount(domainAccount);
* }
*
* string bgids = "";
* bgids = BitAuto.ISDC.CC2012.BLL.AgentTimeState.Instance.GetUserGroupIDsStr(userID);
* BLL.Loger.Log4Net.Info("InsertCallRecord_ORIG_Business bgids...IS:" + bgids);
* string[] array = bgids.Split(',');
* for (int i = 0; i < array.Length; i++)
* {
* CallRecord_ORIG_Business bmodel = new CallRecord_ORIG_Business();
* bmodel.CreateUserID = model.CreateUserID;
* bmodel.CreateTime = model.CreateTime;
* bmodel.CallID = Convert.ToInt64(model.CallID);
* bmodel.BGID = Convert.ToInt32(array[i]);
* BitAuto.ISDC.CC2012.BLL.CallRecord_ORIG_Business.Instance.Insert(bmodel);
* }
* return 1;
* }
*/
#endregion
#region 修改
private int UpdateCallRecord_ORIG(CallRecord_ORIG model)
{
BLL.Loger.Log4Net.Info("[CallRecordService.asmx]UpdateCallRecord_ORIG" + model.CallID);
return(BitAuto.ISDC.CC2012.BLL.CallRecord_ORIG.Instance.Update(model));
}
