/// 其他系统-接口
/// <summary>
/// 其他系统-接口
/// </summary>
/// <param name="model"></param>
/// <param name="model_ORIG"></param>
/// <param name="recID"></param>
/// <returns></returns>
public bool InsertCallRecordInfoToHuiMaiChe(CallRecordInfoInfo model, Entities.CallRecord_ORIG model_ORIG, out long recID)
{
recID = 0;
string logDesc = string.Empty;
if (model_ORIG.EstablishedTime == null)
{
logDesc = "该通电话未接通";
BLL.Loger.Log4Net.Info("【其他系统接口话务调用】【来电去电表插入成功】【失败】" + logDesc);
return(false);
}
CallRecordInfoInfo model_RecordInfo = BLL.CallRecordInfo.Instance.GetCallRecordInfoInfo(model.CallID.Value);
if (model_RecordInfo != null)
{
recID = model_RecordInfo.RecID_Value;
logDesc = " 该CallID：" + model.CallID + "记录在CallRecordInfo表中已存在，不能再次插入CallRecordInfo表，返回主键：" + model_RecordInfo.RecID + "！";
BLL.Loger.Log4Net.Info("【其他系统接口话务调用】【来电去电表插入成功】" + logDesc);
return(true);
}
try
{
model.SessionID = model_ORIG.SessionID;
model.ExtensionNum = model_ORIG.ExtensionNum;
model.PhoneNum = BLL.Util.HaoMaProcess(model_ORIG.ANI);
model.ANI = model_ORIG.PhoneNum;
model.CallStatus = model_ORIG.CallStatus;
model.BeginTime = model_ORIG.EstablishedTime;
model.EndTime = model_ORIG.CustomerReleaseTime == null ? model_ORIG.AgentReleaseTime : model_ORIG.CustomerReleaseTime;
model.TallTime = model_ORIG.TallTime;
model.AudioURL = model_ORIG.AudioURL;
model.SkillGroup = model_ORIG.SkillGroup;
//recordInfo.CallID = long.Parse(info.CallID);// 外面赋值
//recordInfo.SCID = int.Parse(info.SCID);// 外面赋值
//recordInfo.TaskID = info.BusinessID;// 外面赋值
//recordInfo.TaskTypeID = (int)ProjectSource.None;// 外面赋值
//recordInfo.BGID = int.Parse(info.BGID);// 外面赋值
//recordInfo.CustID = custId;// 外面赋值
//recordInfo.CustName = info.CustName;// 外面赋值
//recordInfo.Contact = info.CustName;// 外面赋值
model.CreateTime = DateTime.Now;
model.CreateUserID = model_ORIG.CreateUserID;
CommonBll.Instance.InsertComAdoInfo(model);
recID = model.RecID_Value;
BLL.Loger.Log4Net.Info("【其他系统接口话务调用】【来电去电表插入成功】返回主键：" + recID);
return(true);
}
catch (Exception ex)
{
BLL.Loger.Log4Net.Error("【其他系统接口话务调用】【来电去电表插入成功】", ex);
return(false);
}
}
public EnumResult InsertCustData(string Verifycode, string jsonDataStr)
{
BLL.Loger.Log4Net.Info("准备验证：");
string msg = string.Empty;
if (BLL.CallRecord_ORIG_Authorizer.Instance.Verify(Verifycode, 0, ref msg, "插入话务与任务关联数据，授权失败。"))
{
BLL.Loger.Log4Net.Info("验证通过");
JavaScriptSerializer serializer = new JavaScriptSerializer();
CustBussiness info = null;
try
{
BLL.Loger.Log4Net.Info("Json串：" + jsonDataStr);
info = serializer.Deserialize <CustBussiness>(jsonDataStr);
BLL.Loger.Log4Net.Info("Json格式转换成功");
}
catch (Exception ex)
{
BLL.Loger.Log4Net.Info("Json格式转换失败，失败原因：" + ex.Message);
return(EnumResult.JsonPatternError);
}
Entities.CallRecord_ORIG orig;
BitAuto.YanFa.Crm2009.Entities.DMSMember member;
EnumResult vefiyResult = VefiyCustData(info, out orig, out member);
if (vefiyResult == EnumResult.Success)
{
try
{
//0 获取分组分类
SetBGIDAndSCID(info);
//1 插入个人信息表
string custId = string.Empty;
string errMsg = string.Empty;
int custCategory = 4;
if (!string.IsNullOrEmpty(info.MemberCode))
{
//3-经销商；4-个人
custCategory = 3;
}
if (BLL.CustBasicInfo.Instance.InsertCustInfo(info.CustName, info.Tels, CommonFunction.ObjectToInteger(info.Sex), (int)orig.CreateUserID, custCategory, null, null, out errMsg, out custId))
{
BLL.Loger.Log4Net.Info("插入客户成功");
//删除经销商
BLL.DealerInfo.Instance.Delete(custId);
if (!string.IsNullOrEmpty(info.MemberCode))
{
//插入
Entities.DealerInfo model_Dealer = new Entities.DealerInfo();
model_Dealer.CustID = custId;
model_Dealer.MemberCode = info.MemberCode;
model_Dealer.Name = member.Name;
model_Dealer.Status = 0;
model_Dealer.CreateTime = DateTime.Now;
model_Dealer.CreateUserID = (int)orig.CreateUserID;
BLL.DealerInfo.Instance.Insert(model_Dealer);
BLL.Loger.Log4Net.Info("插入经销商信息成功");
}
//2 插入访问记录
string tel = BLL.Util.HaoMaProcess(orig.ANI);
long callid = CommonFunction.ObjectToLong(info.CallID, -2);
int businesstype = (int)VisitBusinessTypeEnum.S0_其他系统;
int tasksource = orig.CallStatus == 2 ? 2 : 1;
BitAuto.ISDC.CC2012.Web.AjaxServers.CustBaseInfo.OperPopCustBasicInfo.OperCustVisitBusiness(custId, info.BusinessID, callid, businesstype, tasksource, (int)orig.CreateUserID, tel);
//3 插入话务业务表
UpdateBusinessDataByCallID(info);
//插入来去电表
CallRecordInfoInfo recordInfo = new CallRecordInfoInfo();
recordInfo.CallID = long.Parse(info.CallID);
recordInfo.SCID = int.Parse(info.SCID);
recordInfo.TaskID = info.BusinessID;
recordInfo.TaskTypeID = (int)ProjectSource.None;
recordInfo.BGID = int.Parse(info.BGID);
recordInfo.CustID = custId;
recordInfo.CustName = info.CustName;
recordInfo.Contact = info.CustName;
long recId = 0;
BLL.CallRecordInfo.Instance.InsertCallRecordInfoToHuiMaiChe(recordInfo, orig, out recId);
return(EnumResult.Success);
}
else
{
return(EnumResult.Fail);
}
}
catch (Exception ex)
{
BLL.Loger.Log4Net.Error("【插入客户信息+话务】", ex);
return(EnumResult.Fail);
}
}
else
{
BLL.Loger.Log4Net.Info("Json验证失败：msg=" + vefiyResult.ToString());
return(vefiyResult);
}
}
else
{
BLL.Loger.Log4Net.Info("验证失败！msg=" + msg);
return(EnumResult.VerifyError);
}
}
/// 保存来电去电表
/// <summary>
/// 保存来电去电表
/// </summary>
/// <param name="jsondata"></param>
/// <param name="loginuserid"></param>
/// <param name="bgid"></param>
/// <param name="scid"></param>
public void SaveCallRecordInfo(CommonCallJsonData jsondata, int loginuserid, int bgid, int scid)
{
if (jsondata.CallData.CallID_Out <= 0)
{
return;
}
CallRecordInfoInfo info = BLL.CallRecordInfo.Instance.GetCallRecordInfoInfo(jsondata.CallData.CallID_Out);
bool isadd = true;
if (info == null)
{
//新增
info = new CallRecordInfoInfo();
isadd = true;
}
else
{
//更新
isadd = false;
}
//赋值
info.SessionID = jsondata.CallData.SessionID_Out;
info.ExtensionNum = jsondata.CallData.ExtensionNum_Out;
info.CallStatus = jsondata.CallData.CallType_Out;
if (info.CallStatus == 1)
{
//呼入
// 被叫 主叫
// 呼入 坐席 用户
info.PhoneNum = GetTel(CallUserType.坐席, jsondata.CallData.ExtensionNum_Out, jsondata.CallData.Zhujiao_Out, jsondata.CallData.Beijiao_Out);
info.ANI = GetTel(CallUserType.用户, jsondata.CallData.ExtensionNum_Out, jsondata.CallData.Zhujiao_Out, jsondata.CallData.Beijiao_Out);
}
else
{
//呼出
// 被叫 主叫
// 呼出 用户 坐席
info.PhoneNum = GetTel(CallUserType.用户, jsondata.CallData.ExtensionNum_Out, jsondata.CallData.Zhujiao_Out, jsondata.CallData.Beijiao_Out);
info.ANI = GetTel(CallUserType.坐席, jsondata.CallData.ExtensionNum_Out, jsondata.CallData.Zhujiao_Out, jsondata.CallData.Beijiao_Out);
}
info.BeginTime = jsondata.CallData.BeginTime_Out;
info.EndTime = jsondata.CallData.EndTime_Out;
info.TallTime = jsondata.CallData.TallTime_Out;
info.AudioURL = jsondata.CallData.AudioURL_Out;
info.CustID = jsondata.CBID;
info.CustName = jsondata.PageData.CBName_Out;
info.Contact = jsondata.PageData.CBName_Out;
info.TaskTypeID = (int)jsondata.PageData.TaskType_Out;
info.TaskID = jsondata.PageData.TaskID_Out;
info.SkillGroup = jsondata.CallData.SkillGroup_Out;
info.BGID = bgid;
info.SCID = scid;
info.CallID = jsondata.CallData.CallID_Out;
info.CreateTime = DateTime.Now;
info.CreateUserID = loginuserid;
//入库
if (isadd)
{
CommonBll.Instance.InsertComAdoInfo(info);
}
else
{
CommonBll.Instance.UpdateComAdoInfo(info);
}
}