/// <summary>
/// Delegate that is called when an incoming InstantMessagingCall arrives.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void InstantMessagingCall_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
Task.Factory.StartNew(() =>
{
try
{
if (_activeConversationSessions.ContainsKey(e.Call.Conversation))
{
_activeConversationSessions[e.Call.Conversation].AddIMIncomingCall(e);
}
else if (e.IsNewConversation)
{
Conversation c = e.Call.Conversation;
TranscriptRecorderSession t = new TranscriptRecorderSession(e);
t.TranscriptRecorderSessionChanged += this.TranscriptRecorder_OnTranscriptRecorderSessionChanged;
t.TranscriptRecorderSessionShutdown += this.TranscriptRecorder_OnTranscriptRecorderSessionShutdown;
_activeConversationSessions.Add(c, t);
}
else if (e.IsConferenceDialOut)
{
// TODO: Join Conference then accept IM call
throw new NotImplementedException("InstantMessagingCall_Received with ConferenceDialOut AudioVideoCall is not yet supported.");
}
}
catch (Exception ex)
{
NonBlockingConsole.WriteLine("Error: Exception thrown in InstantMessagingCall_Received: " + ex.ToString());
}
finally
{
_waitForTranscriptSessionStarted.Set();
}
});
}
void On_InstantMessagingCall_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged += new
EventHandler <CallStateChangedEventArgs>(_instantMessagingCall_StateChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " +
e.ToastMessage.Message);
// Now, decline the call. CallDeclineOptions can be used to supply a
// response code, here, 486 (Busy Here). Decline is asynchronous, as
// no reply will be received from the far end.
_instantMessagingCall.Decline(new CallDeclineOptions(486));
_autoResetEvent.Set();
}
private void OnIncomingAudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
_avCall = e.Call;
_avCall.StateChanged += new EventHandler<CallStateChangedEventArgs>(OnCallStateChanged);
try
{
// Accept the incoming call.
_avCall.BeginAccept(ar =>
{
try
{
_avCall.EndAccept(ar);
_logger.Log("Accepted incoming call.");
PerformAttendedTransfer();
}
catch (RealTimeException rtex)
{
_logger.Log("Failed accepting incoming A/V call.", rtex);
}
},
null);
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed accepting incoming A/V call.", ioex);
}
}
private void ReceiveIncomingIMCall(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
this.Logger.Log(Logger.LogLevel.Verbose,
string.Format(
CultureInfo.InvariantCulture,
"IMCall {0} received.",
Logger.Pointer(e.Call)));
if (this.IsTerminatingTerminated || e.IsConferenceDialOut)
{
var declineOptions = new CallDeclineOptions();
declineOptions.ResponseCode = ResponseCode.RequestTerminated;
this.RejectCall(e.Call, declineOptions);
return;
}
ConversationParticipant caller = e.Call.RemoteEndpoint.Participant;
RealTimeAddress uriAddress = new RealTimeAddress(caller.Uri);
if (!uriAddress.IsPhone &&
e.Call.RemoteEndpoint.Participant.SourceNetwork == SourceNetwork.SameEnterprise)
{
System.Threading.ThreadPool.QueueUserWorkItem(this.HandleIMCall, e);
}
else
{
var declineOptions = new CallDeclineOptions();
declineOptions.ResponseCode = ResponseCode.RequestTerminated;
this.RejectCall(e.Call, declineOptions);
return;
}
}
void On_InstantMessagingCall_Received_ByCallee(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
InstantMessagingCall instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
instantMessagingCall.StateChanged += new EventHandler <CallStateChangedEventArgs>(_call_StateChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen. Conversation ID demonstrates
// that the two calls inhabit the same conversation container on
// both ends of the call.
Console.WriteLine("");
Console.WriteLine(" Call Received! From: " + e.RemoteParticipant.Uri);
Console.WriteLine(" Toast is: " + e.ToastMessage.Message);
Console.WriteLine(" Conversation ID is: " + e.Call.Conversation.Id);
Console.WriteLine("");
// Now, accept the call.
// EndAcceptCall will be raised on the same thread.
instantMessagingCall.BeginAccept(EndAcceptCall, instantMessagingCall);
// When an escalation request is received on the existing call, this
// event handler will be called.
instantMessagingCall.Conversation.EscalateToConferenceRequested +=
this.CalleeConversation_EscalateToConferenceRequested;
}
void On_AudioVideoCall_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
AudioVideoCall _audioVideoCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions. Only bound on the incoming side, to avoid
// printing the events twice.
_audioVideoCall.StateChanged += this.Call_StateChanged;
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
Console.WriteLine("");
Console.WriteLine(" Audio Video Call Received! From: " + e.RemoteParticipant.Uri);
Console.WriteLine(" Toast is: " + e.ToastMessage.Message);
Console.WriteLine(" Conversation ID is: " + e.Call.Conversation.Id);
Console.WriteLine("");
try
{
// Now, accept the call. Threading note: AcceptCallCompleted will
// be raised on the same thread. Blocking this thread in this
// portion of the code will cause endless waiting.
_audioVideoCall.BeginAccept(AcceptCallCompleted, _audioVideoCall);
}
catch (InvalidOperationException exception)
{
// InvalidOperationException indicates that the call was
// disconnected before it could be accepted.
Console.WriteLine(exception.ToString());
}
}
private void OnIncomingInstantMessagingCallReceived(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
_imCall = e.Call;
try
{
// Accept the incoming call.
_imCall.BeginAccept(ar =>
{
try
{
_imCall.EndAccept(ar);
_logger.Log("Accepted incoming call.");
}
catch (RealTimeException rtex)
{
_logger.Log("Failed accepting incoming IM call.", rtex);
}
},
null);
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed accepting incoming IM call.", ioex);
}
}
private void HandleIncomingInstantMessagingCalls(object sender, CallReceivedEventArgs <InstantMessagingCall> args)
{
if (_matchMakerState == MatchMakerState.Started)
{
AcdSupervisorSession supervisorSession = null;
Configuration.Supervisors.ForEach(sup =>
{
if (SipUriCompare.Equals(sup.SignInAddress, args.RemoteParticipant.Uri))
{
supervisorSession = new AcdSupervisorSession(this, sup, _logger);
supervisorSession.StateChanged += this.OnSupervisorSessionStateChanged;
lock (_syncRoot)
{
_sessions.Add(supervisorSession);
}
supervisorSession.HandleSupervisorInitialCall(args.Call);
return;
}
});
if (null == supervisorSession)
{
args.Call.Decline();
}
}
else
{
args.Call.Decline();
}
}
/* private void audioVideoFlow_StateChanged(object sender, MediaFlowStateChangedEventArgs e)
* {
* Console.WriteLine("Flow state changed from " + e.PreviousState + " to " + e.State);
*
* // When the flow is active, media operations can begin.
* if (e.State == MediaFlowState.Active)
* {
* // Other samples demonstrate uses for an active flow.
* }
* } */
// The delegate to be called when the inbound call arrives (the call from a customer).
private void inboundAVCall_CallReceived(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
_inboundAVCall = e.Call;
// Register for notification of the StateChanged event on the incoming call.
_inboundAVCall.StateChanged += new EventHandler <CallStateChangedEventArgs>(inboundAVCall_StateChanged);
// Create a new conversation for the incoming call leg.
_inboundConversation = new Conversation(_userEndpoint);
_inboundCallLeg = new BackToBackCallSettings(_inboundAVCall);
// Create the back-to-back call instance.
// Note that you need a Destination URI for the outgoing call leg, but not for the incoming call leg.
_b2bCall = new BackToBackCall(_inboundCallLeg, _outboundCallLeg);
// Begin the back-to-back session; provide a destination.
try
{
IAsyncResult result = _b2bCall.BeginEstablish(BeginEstablishCB, _b2bCall);
/* IAsyncResult result = _b2bCall.BeginEstablish(
* delegate(IAsyncResult ar)
* {
* _b2bCall.EndEstablish(ar);
* _waitForB2BCallToEstablish.Set();
* }, _b2bCall);*/
}
catch (InvalidOperationException ioe)
{
Console.WriteLine("_b2bCall must be in the Idle state." + ioe.Message.ToString());
}
_waitForB2BCallToEstablish.WaitOne();
}
private void OnIncomingAudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
// Build a list with the authorized URIs.
List<string> authorizedSipUris = new List<string>()
{
"sip:[email protected]",
"sip:[email protected]"
};
if (authorizedSipUris.Contains(e.RemoteParticipant.Uri))
{
_logger.Log("Call is from an authorized URI. Accepting.");
AcceptCall(e.Call);
}
else
{
_logger.Log("Call is not from an authorized URI. Declining.");
CallDeclineOptions options = new CallDeclineOptions()
{
ResponseCode = ResponseCode.Forbidden
};
e.Call.Decline(options);
}
}
protected override async void OnIncomingAudioVideoCall(object sender, CallReceivedEventArgs<AudioVideoCall> args)
{
// generate new call and move to the queue
var call = new QueueCall(this, args.Call);
await call.Queue();
calls.Add(call);
}
//call received event handler
public void AudioVideoCall_Received(CallReceivedEventArgs <AudioVideoCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: AVTranscriptRecorder is shutdown.");
// TODO: Error message
return;
}
if (_audioVideoCall != null)
{
NonBlockingConsole.WriteLine("Warn: AVCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForAudioVideoCallTerminated.Reset();
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_audioVideoCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_audioVideoCall.StateChanged += new EventHandler <CallStateChangedEventArgs>(AudioVideoCall_StateChanged);
// Subscribe for the flow configuration requested event; the flow will be used to send the media.
// Ultimately, as a part of the callback, the media will be sent/recieved.
_audioVideoCall.AudioVideoFlowConfigurationRequested += new EventHandler <AudioVideoFlowConfigurationRequestedEventArgs>(AudioVideoCall_FlowConfigurationRequested);
_audioVideoCall.ConversationChanged += new EventHandler <ConversationChangedEventArgs>(AudioVideoCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
// TODO: change this to preserve confidentiality in the video demo
//NonBlockingConsole.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri);
//NonBlockingConsole.WriteLine("Call Received!");
Message m = new Message("AudioVideoCall Received. Inbound call state: " + _audioVideoCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.Audio, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Accept the call. Before transferring the call, it must be in the Established state.
// Note that the docs are wrong in the state machine for the AVCall. BeginEstablish
// should be called on outgoing calls, not incoming calls.
_audioVideoCall.BeginAccept(AudioVideoCallAccepted, _audioVideoCall);
// Wait for a few seconds to give time for the call to get to the Established state.
//_waitForAudioVideoCallAccepted.WaitOne(2000);
NonBlockingConsole.WriteLine("Inbound call state is {0}\n", _audioVideoCall.State.ToString());
}
public void InstantMessagingCall_Received(CallReceivedEventArgs <InstantMessagingCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: IMTranscriptRecorder is shutdown.");
// TODO: Info message
return;
}
if (_instantMessagingCall != null)
{
NonBlockingConsole.WriteLine("Warn: IMCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForIMCallTerminated.Reset();
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
_instantMessagingCall.InstantMessagingFlowConfigurationRequested +=
new EventHandler <InstantMessagingFlowConfigurationRequestedEventArgs>(InstantMessagingCall_FlowConfigurationRequested);
_instantMessagingCall.ConversationChanged += new EventHandler <ConversationChangedEventArgs>(InstantMessagingCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call. In Microsoft Lync, the
// toast will show up in the lower-right of the screen.
// TODO: Change to protect privacy
// NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri);
// Console.Writelin("IMCall Received!");
Message m = new Message("InstantMessagingCall Received. Inbound call state: " + _instantMessagingCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.InstantMessage, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Now, accept the call. EndAcceptCall will be raised on the
// same thread.
_instantMessagingCall.BeginAccept(InstantMessagingCallAcceptedCallBack, _instantMessagingCall);
}
private void OnIncomingAudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
// Decline incoming A/V calls.
try
{
e.Call.Decline();
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed declining incoming call.", ioex);
}
}
/// <summary>
/// Handles an incoming Application Sharing call. The incoming Application Sharing call can be one of two things:
/// this can be a brand new customer session or a modality escalation. Else decline.
/// </summary>
private void HandleApplicationSharingCallReceived(object sender, CallReceivedEventArgs <ApplicationSharingCall> args)
{
//Declines if it is a brand new Conversation as we only expect, modality escalation in
// an existing customer session for Application Sharing.
if (args.IsNewConversation == true)
{
try
{
args.Call.Decline(new CallDeclineOptions(ResponseCode.TemporarilyUnavailable));
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdPortal cannot decline an imcoming Application Sharing Call properly", ivoex);
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal cannot decline an imcoming Application Sharing Call properly", ex);
}
}
else if (args.IsNewConversation == false)
{
//this an Application Sharing escalation, hand off the call to the AcdCustomerSession for futher processing
if (null != args.Call.Conversation.ApplicationContext)
{
AcdCustomerSession session = args.Call.Conversation.ApplicationContext as AcdCustomerSession;
args.RingBackDisabled = true;
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleNewModality(args.Call);
});
}
else
{
// There was an issue retrieving the AcdCustomerSession, we are declining the call.
try
{
args.Call.Decline(new CallDeclineOptions(ResponseCode.TemporarilyUnavailable));
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdPortal cannot decline an imcoming Application Sharing Call properly", ivoex);
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal cannot decline incoming Application Sharing call properly", ex);
}
}
}
}
private void OnIncomingAudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
// Forward incoming A/V calls.
try
{
_logger.Log("Forwarding incoming call.");
e.Call.Forward("sip:[email protected]");
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed forwarding incoming call.", ioex);
}
}
// The delegate to be called when the inbound call arrives (the call from a customer).
private void inboundAVCall_CallReceived(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
_waitForCallReceived.Set();
_audioVideoCall = e.Call;
_audioVideoCall.AudioVideoFlowConfigurationRequested += this.audioVideoCall_FlowConfigurationRequested;
_audioVideoCall.StateChanged += new EventHandler <CallStateChangedEventArgs>(audioVideoCall_StateChanged);
// Create a new conversation instance.
_conversation = new Conversation(_userEndpoint);
// Accept the call.
_audioVideoCall.BeginAccept(CallAcceptCB, _audioVideoCall);
_audioVideoFlow = _audioVideoCall.Flow;
}
// Delegate that is called when an incoming AudioVideoCall arrives.
void AudioVideoCall_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
_audioVideoCall = e.Call;
_audioVideoCall.AudioVideoFlowConfigurationRequested += this.AudioVideoCall_FlowConfigurationRequested;
// For logging purposes, register for notification of the StateChanged event on the call.
_audioVideoCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(AudioVideoCall_StateChanged);
// Remote Participant URI represents the far end (caller) in this conversation.
Console.WriteLine("Call received from: " + e.RemoteParticipant.Uri);
// Now, accept the call. CallAcceptCB will run on the same thread.
_audioVideoCall.BeginAccept(CallAcceptCB, _audioVideoCall);
}
/// <summary>
/// EventHandler raised when an incoming call arrives to the endpoint, above.
/// </summary>
/// <param name="sender">Object that sent the event</param>
/// <param name="e">CallReceivedEventArgs object</param>
private void AudioVideoCallReceived(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
//Assign the current call to the global keeper.
currentCall = e.Call;
currentCall.AudioVideoFlowConfigurationRequested += new EventHandler <AudioVideoFlowConfigurationRequestedEventArgs>(Call_AudioVideoFlowConfigurationRequested);
//Bind handlers to the current call's state changed event to drive UI.
//State change is used to inform the application of the current state of the call.
//In particular, this should be used by the application to determine what operations are valid in a given state.
currentCall.StateChanged
+= new EventHandler <CallStateChangedEventArgs>(HandleCallStateChanged);
// accept the incoming call and waits for State and configuration requests.
currentCall.EndAccept(currentCall.BeginAccept(null, null));
}
private void ReceiveIncomingAvCall(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
this.Logger.Log(Logger.LogLevel.Verbose,
string.Format(
CultureInfo.InvariantCulture,
"AvCall {0} received.",
Logger.Pointer(e.Call)));
if (this.IsTerminatingTerminated || e.IsConferenceDialOut)
{
var declineOptions = new CallDeclineOptions();
declineOptions.ResponseCode = ResponseCode.RequestTerminated;
this.RejectCall(e.Call, declineOptions);
return;
}
this.StartupCustomerSession(e.Call);
}
private void CompleteGetMohCallAsyncResult(
object sender,
CallReceivedEventArgs <AudioVideoCall> callReceivedArgs)
{
if (object.ReferenceEquals(callReceivedArgs.Call.Conversation.ApplicationContext, this))
{
EstablishMoHChannelAsyncResult result = null;
lock (_syncRoot)
{
try
{
result = _listOfPendingMohCallAsyncResults.First <EstablishMoHChannelAsyncResult>();
}
catch (InvalidOperationException)
{
return;
}
_listOfPendingMohCallAsyncResults.Remove(result);
}
AcdServiceChannel mohChannel = new AcdServiceChannel(result.Anchor, _logger);
try
{
object[] args = new object[4];
args[0] = mohChannel;
args[1] = result.ParticipantUri;
args[2] = callReceivedArgs;
args[3] = result;
mohChannel.BeginStartUp(callReceivedArgs.Call,
ServiceChannelType.DialIn,
McuMediaChannelStatus.None,
this.StartUpMohChannelCompleted,
args);
}
catch (InvalidOperationException ivoex)
{
callReceivedArgs.Call.Decline();
result.SetAsCompleted(new OperationFailureException("AcdMusicOnHoldServer failed begin starting up the MOH channel", ivoex), false);
}
}
}
void On_AudioVideoCall_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_audioVideoCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_audioVideoCall.StateChanged += this.AudioVideoCall_StateChanged;
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri);
// Now, accept the call.
// EndAcceptCall will be raised on the same thread.
_audioVideoCall.BeginAccept(EndAcceptCall, _audioVideoCall);
}
void InstantMessagingCall_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
_incomingConversation = _instantMessagingCall.Conversation;
// Call: StateChanged: Hooked up for logging, to show callstate transitions.
_instantMessagingCall.StateChanged +=
new EventHandler <CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
// RemoteParticipantUri is the URI of the remote caller in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " +
e.ToastMessage.Message);
// Accept the call.
_instantMessagingCall.BeginAccept(CallAcceptCB, _instantMessagingCall);
}
/// <summary>
/// Accept IM from Lync client
/// </summary>
/// <param name="sender">Source of the event</param>
/// <param name="e">InstantMessagingCall arguments</param>
private void IM_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
bool handled = false;
if (e.IsNewConversation)
{
lock (this.activeCustomerSessions)
{
if (!this.activeCustomerSessions.ContainsKey(e.Call.RemoteEndpoint.Uri))
{
Customer customer = new Customer(e.Call.RemoteEndpoint.Uri);
Menu menu = new Menu(this.moreInformationMessage, this.moreInformationLink, this.cweMessage, this.registryFilePath, this.XmlParser);
CustomerSession customerSession = new CustomerSession(customer, menu, this, this.logger);
this.activeCustomerSessions.Add(e.Call.RemoteEndpoint.Uri, customerSession);
customerSession.HandleIncomingInstantMessagingCall(e.Call);
handled = true;
}
}
}
if (!handled)
{
try
{
this.logger.Log("Declining IM call since this is a modality escalating call.");
Console.WriteLine("Declining IM call since this is a modality escalating call.");
e.Call.Decline();
}
catch (InvalidOperationException ioe)
{
this.logger.Log("Exception while declining call {0}", ioe);
Console.WriteLine("Exception while declining call {0}", ioe);
}
catch (RealTimeException rte)
{
this.logger.Log("Exception while declining call {0}", rte);
Console.WriteLine("Exception while declining call {0}", rte);
}
}
}
private void OnIncomingAudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
_avCall = e.Call;
try
{
// Accept the incoming call.
_avCall.BeginAccept(ar =>
{
try
{
_avCall.EndAccept(ar);
_logger.Log("Accepted incoming call.");
switch (_transferType)
{
case TransferTypeSelection.Attended:
PerformAttendedTransfer();
break;
case TransferTypeSelection.Unattended:
PerformUnattendedTransfer();
break;
case TransferTypeSelection.Supervised:
PerformSupervisedTransfer();
break;
}
}
catch (RealTimeException rtex)
{
_logger.Log("Failed accepting incoming A/V call.", rtex);
}
},
null);
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed accepting incoming A/V call.", ioex);
}
}
public void AddIMIncomingCall(CallReceivedEventArgs <InstantMessagingCall> e, CancellationTokenSource cts = null)
{
if (_state != TranscriptRecorderState.Active)
{
NonBlockingConsole.WriteLine("Warn: AddIMIncomingCall in unexpected TranscriptRecorderSession state: " + _state.ToString());
}
IMTranscriptRecorder i = new IMTranscriptRecorder(this);
ConversationParticipant caller = e.RemoteParticipant;
Message m = new Message("InstantMessaging Conversation Participant Added.", caller.DisplayName,
caller.UserAtHost, caller.Uri, DateTime.Now,
_conversation.Id, _conversation.ConferenceSession.ConferenceUri,
MessageType.ConversationInfo, MessageDirection.Outgoing);
this.OnMessageReceived(m);
_transcriptRecorders.Add(i);
_conversationToCallTranscriptMapping[_conversationTranscriptRecorder].Add(i);
i.InstantMessagingCall_Received(e);
}
public TranscriptRecorderSession(CallReceivedEventArgs <InstantMessagingCall> e, CancellationTokenSource cts = null)
{
_sessionId = Constants.NextGuid();
_transcriptRecorders = new List <MediaTranscriptRecorder>();
_conversationToCallTranscriptMapping = new Dictionary <ConversationTranscriptRecorder, List <MediaTranscriptRecorder> >();
_messages = new List <Message>();
_state = TranscriptRecorderState.Active;
_conversation = e.Call.Conversation;
_conversationTranscriptRecorder = new ConversationTranscriptRecorder(this, _conversation);
_transcriptRecorders.Add(_conversationTranscriptRecorder);
_conversationToCallTranscriptMapping.Add(_conversationTranscriptRecorder, new List <MediaTranscriptRecorder>());
ConversationParticipant caller = e.RemoteParticipant;
// Log IM conversation started
Message m = new Message("InstantMessaging Conversation/Conference Started.", caller.DisplayName, caller.UserAtHost, caller.Uri, DateTime.Now,
_conversation.Id, (_conversation.ConferenceSession == null) ? "null" : _conversation.ConferenceSession.ConferenceUri,
MessageType.ConferenceInfo, MessageDirection.Outgoing);
this.OnMessageReceived(m);
AddIMIncomingCall(e);
}
private void StartUpMohChannelCompleted(IAsyncResult result)
{
object[] args = result.AsyncState as object[];
AcdServiceChannel musicChannel = args[0] as AcdServiceChannel;
string participantUri = args[1] as String;
CallReceivedEventArgs <AudioVideoCall> callReceivedArgs = args[2] as CallReceivedEventArgs <AudioVideoCall>;
EstablishMoHChannelAsyncResult ear = args[3] as EstablishMoHChannelAsyncResult;
try
{
musicChannel.EndStartUp(result);
try
{
musicChannel.BeginEstablishPrivateAudioChannel(participantUri,
true /*outsideMix*/,
EstablishPrivateAudioChannelCompleted,
musicChannel);
}
catch (InvalidOperationException ivoex)
{
musicChannel.BeginShutDown(dar =>
{
AcdServiceChannel channel = dar.AsyncState as AcdServiceChannel;
channel.EndShutDown(dar);
},
musicChannel);
ear.SetAsCompleted(new OperationFailureException("AcdMusicOnHoldServer failed begin establishing private audio channel", ivoex), false);
}
}
catch (RealTimeException rtex)
{
callReceivedArgs.Call.Decline();
ear.SetAsCompleted(rtex, false);
}
}
void On_AudioVideoCall_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_audioVideoCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_audioVideoCall.StateChanged += new
EventHandler <CallStateChangedEventArgs>(_audioVideoCall_StateChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
Console.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " +
e.ToastMessage.Message);
// Now, forward the call to the user given above. Forwarding is not
// an async operation; it completes as soon as the message is sent,
// without waiting for a reply from the far end.
_audioVideoCall.Forward(_forwardUserURI);
_autoResetEvent.Set();
}
internal void OnAudioVideoCallReceived (object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
//_avHelper.AcceptAVCall(e.Call);
_avHelper.EscalateCalltoConference(e.Call, "sip:[email protected]" );
/*
if (e.CallToBeReplaced == null)
{
Console.WriteLine("An initial audio/video call is received");
// initial call (not a self-transfer).
SupervisorJoinCallSession session = new SupervisorJoinCallSession(e.Call, _recipientSipUri, _supervisorSipUri);
session.HandleIncomingCall();
}
else
{
Console.WriteLine("A self-transfer for a supervisor join audio/video call is received");
// Self-transfer for a supervisor join. Get the session object out of the ApplicationContext property
// on the replaced call (where we put it before doing the self-transfer).
SupervisorJoinCallSession session = e.CallToBeReplaced.Conversation.ApplicationContext as SupervisorJoinCallSession;
session.HandleIncomingSelfTransfer(e.Call);
}
*/
}
internal void OnInstantMessagingCallReceived(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
Console.WriteLine("An incoming Insatnt Messagine call is received");
IMCallHandler handler = new IMCallHandler(e.Call, _recipientSipUri);
handler.HandleIncomingCall();
//handler.Echo();
}
private static async void GameStarted(object sender, CallReceivedEventArgs<InstantMessagingCall> e) {
Log.Debug("Call received from " + e.RemoteParticipant.Uri);
var call = e.Call;
call.StateChanged += (o, args) => Log.DebugFormat("{0} -> {1}", e.RemoteParticipant.Uri, args.State);
await call.AcceptAsync();
var session = new ZMachineSession(call);
session.Start();
}
public void AddIMIncomingCall(CallReceivedEventArgs<InstantMessagingCall> e, CancellationTokenSource cts = null)
{
if (_state != TranscriptRecorderState.Active)
{
NonBlockingConsole.WriteLine("Warn: AddIMIncomingCall in unexpected TranscriptRecorderSession state: " + _state.ToString());
}
IMTranscriptRecorder i = new IMTranscriptRecorder(this);
ConversationParticipant caller = e.RemoteParticipant;
Message m = new Message("InstantMessaging Conversation Participant Added.", caller.DisplayName,
caller.UserAtHost, caller.Uri, DateTime.Now,
_conversation.Id, _conversation.ConferenceSession.ConferenceUri,
MessageType.ConversationInfo, MessageDirection.Outgoing);
this.OnMessageReceived(m);
_transcriptRecorders.Add(i);
_conversationToCallTranscriptMapping[_conversationTranscriptRecorder].Add(i);
i.InstantMessagingCall_Received(e);
}
static void IncomingAVCallReceived(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
ApplicationEndpoint applicationEndpoint = (ApplicationEndpoint)sender;
bool callReplaced = false;
if (e.CallToBeReplaced != null)
{
callReplaced = true;
}
Console.WriteLine("IncomingAVCallReceived for endpoint " + applicationEndpoint.OwnerUri +
" RemoteEndpointUri=" + e.Call.RemoteEndpoint.Uri +
" CallReplaced=" + callReplaced);
if (!callReplaced)
{
Console.WriteLine("Incoming call from " + e.RemoteParticipant.UserAtHost + " received");
// Incoming call. Placing it into the random location
Random rnd = new Random();
int index = rnd.Next(0, _locations.Count - 1);
Console.WriteLine("Placing " + e.RemoteParticipant.UserAtHost + " to \"" + _locations[index].Name + "\"");
// Place user to location
UserCall userCall = new UserCall(e.RemoteParticipant.UserAtHost, e.Call, _locations[index]);
userCall.Terminated += new EventHandler(userCall_Terminated);
e.Call.ApplicationContext = userCall;
_userCalls.Add(userCall);
}
else
{
// Transfer user to the next location
// We are getting here after BeginTransfer was called
foreach (UserCall userCall in _userCalls)
{
if (e.CallToBeReplaced.ApplicationContext == userCall)
{
int newLocationId = 0;
if (userCall.TransferPath == UserCallTransferPath.Next)
{
newLocationId = userCall.Location.Id + 1;
if (newLocationId >= _locations.Count)
{
newLocationId = 0;
}
}
else if (userCall.TransferPath == UserCallTransferPath.Previous)
{
newLocationId = userCall.Location.Id - 1;
if (newLocationId < 0)
{
newLocationId = _locations.Count - 1;
}
}
e.Call.ApplicationContext = userCall;
userCall.JoinLocation(e.Call, _locations[newLocationId]);
break;
}
}
}
}
//new incoming audio call
private void OnIncomingCall(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
Console.WriteLine(string.Format("Incoming call! Caller: {0}", e.Call.RemoteEndpoint.Uri));
IncomingCall(this, e);
}
private void HandleIMCall(object state)
{
CallReceivedEventArgs <InstantMessagingCall> e = state as CallReceivedEventArgs <InstantMessagingCall>;
ConversationParticipant caller = e.Call.RemoteEndpoint.Participant;
InstantMessagingCall imCall = e.Call;
InstantMessagingFlow imFlow = null;
int messageCount = 0;
imCall.InstantMessagingFlowConfigurationRequested +=
delegate(object sender2, InstantMessagingFlowConfigurationRequestedEventArgs e2)
{
imFlow = e2.Flow;
imFlow.MessageReceived +=
delegate(object sender3, InstantMessageReceivedEventArgs e3)
{
messageCount++;
string message = e3.TextBody;
message = message.Trim();
if (!String.IsNullOrEmpty(message) && message.StartsWith("add", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.AddEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Added telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number exists.");
}
}
else if (!String.IsNullOrEmpty(message) && message.StartsWith("remove", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.RemoveEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Removed telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number does not exist or you do not own the tel #.");
}
}
else if (!String.IsNullOrEmpty(message) && message.Equals("list", StringComparison.OrdinalIgnoreCase))
{
Collection <string> list = this.AppPlatform.ReverseNumberLookUp.FindPhoneNumbers(caller.Uri);
StringBuilder response = new StringBuilder();
foreach (string s in list)
{
response.Append(s); response.Append("\r\n");
}
this.SendIMResponse(imFlow, response.ToString());
}
else
{
this.SendIMHelpMessage(imFlow);
}
if (messageCount > 5) // We could also terminate based on timer.
{
this.TerminateIMCall(imCall);
}
};
};
try
{
imCall.BeginAccept(
delegate(IAsyncResult ar)
{
try
{
imCall.EndAccept(ar);
this.SendIMHelpMessage(imFlow);
}
catch (RealTimeException)
{
}
},
null);
}
catch (InvalidOperationException)
{
}
}
/// <summary>
/// Handles an incoming Instant Messaging call. The incoming Instant Messaging call can be one of two things:
/// this can be a brand new customer session or a modality escalation. Else decline.
/// </summary>
private void HandleInstantMessagingCallReceived(object sender, CallReceivedEventArgs <InstantMessagingCall> args)
{
//Determines whether it is a new Call
if (args.IsNewConversation == true) //New acd customer session
{
//Decline the call if the portal is draining its calls, else hand it off to a newly created Acd Customer session.
if (_portalState < PortalState.Draining) //Only take new calls is we're not in the process of shutting down.
{
AcdCustomerSession session = new AcdCustomerSession(_logger, _matchMaker, this);
//add the session to the list.
lock (_syncRoot)
{
_sessions.Add(session);
_numberOfSessionsEstablished++;
}
session.CustomerSessionStateChanged += CustomerSessionStateChanged;
if (args.CustomMimeParts.Count > 0)
{
productType productInfo;
List <AgentSkill> listOfRequestedSkills = new List <AgentSkill>(this.ProcessMimeParts(args.CustomMimeParts, out productInfo));
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleInitialCall(args.Call, listOfRequestedSkills, productInfo);
});
}
else
{
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleInitialCall(args.Call, null, null);
});
}
}
else //If the call comes in while we're shutting down, terminate it
{
//UNDONE: Nice to have: - Play a message to the user that the portal is shutting down.
try
{
args.Call.Decline(new CallDeclineOptions(ResponseCode.TemporarilyUnavailable));
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal cannot decline incoming IM call properly while draining/terminating the portal", ex);
}
}
}
else
{
//this an audio escalation, hand off the call to the AcdCustomerSession for futher processing
if (null != args.Call.Conversation.ApplicationContext)
{
AcdCustomerSession session = args.Call.Conversation.ApplicationContext as AcdCustomerSession;
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleNewModality(args.Call);
});
}
else
{
// There was an issue retrieving the AcdCustomerSession, we are declining the call.
try
{
args.Call.Decline();
}
catch (InvalidOperationException ex)
{
_logger.Log("AcdPortal cannot decline incoming IM call properly; the call must already be terminated", ex);
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal cannot decline incoming IM call properly", ex);
}
}
}
}
/// <summary>
/// Handles incoming AudioVideoCall. The incoming call can be one of three things: a brand new conversation,
/// a self transfer of an existing customer-facing call, an audio escalation. In Draining mode, only the incoming
/// calls for existing Conversations will be processed. Initial Conversation calls coming in will be declined by the
/// endpoint.
/// </summary>
private void HandleAudioVideoCallReceived(object sender, CallReceivedEventArgs <AudioVideoCall> args)
{
//Determines whether it is a new Call
if (args.IsNewConversation && args.CallToBeReplaced == null) //New Acd customer session
{
AcdCustomerSession session = new AcdCustomerSession(_logger, _matchMaker, this);
//add the session to the list.
lock (_syncRoot)
{
_sessions.Add(session);
_numberOfSessionsEstablished++;
}
//registering for an event to monitor the customer session state in order to determine when the draining is complete.
session.CustomerSessionStateChanged += CustomerSessionStateChanged;
if (args.CustomMimeParts.Count > 0)
{
productType productInformation;
List <AgentSkill> listOfRequestedSkills = new List <AgentSkill>(this.ProcessMimeParts(args.CustomMimeParts, out productInformation));
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleInitialCall(args.Call, listOfRequestedSkills, productInformation);
});
}
else
{
ThreadPool.QueueUserWorkItem((waitState) =>
{
session.HandleInitialCall(args.Call, null, null);
});
}
}
//it is not a new call but a modality addition
else if (args.IsNewConversation == false && args.CallToBeReplaced == null)
{
if (null != args.Call.Conversation.ApplicationContext)
{
//this an audio escalation, hand-off the call to the AcdCustomerSession for futher processing
AcdCustomerSession session = args.Call.Conversation.ApplicationContext as AcdCustomerSession;
args.RingBackDisabled = true;
session.HandleNewModality(args.Call);
}
else
{
// There was an issue retrieving the AcdCustomerSession, we are declining the call.
try
{
args.Call.Decline(new CallDeclineOptions(ResponseCode.TemporarilyUnavailable));
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal cannot decline incoming audio call properly", ex);
}
}
}
else if (args.CallToBeReplaced != null)
{
try
{
args.Call.Decline();
}
catch (RealTimeException ex)
{
_logger.Log("AcdPortal failed declining an incoming call replacing an exisiting one", ex);
}
}
else
{
//unexpected. Decline the incoming call
try
{
args.Call.Decline();
}
catch (RealTimeException ex)
{
_logger.Log("Acd customer session failed to decline an unexpected incoming Audio call", ex);
}
}
}
protected override async Task HandleAudioVideoCall(CallReceivedEventArgs<AudioVideoCall> args, CancellationToken cancellationToken)
{
try
{
// only new conversations supported
if (!args.IsNewConversation)
return;
// locate destination application URI
var uri = applications.GetOrDefault(new RealTimeAddress(args.Call.Conversation.LocalParticipant.Uri));
if (uri == null)
throw new Exception(string.Format("No configured Application for {0}.", args.Call.Conversation.LocalParticipant.Uri));
// signals activation of flow
var active = new TaskCompletionSource();
// subscribe to flow configuration requested
args.Call.AudioVideoFlowConfigurationRequested += (s, a) =>
{
// subscribe to flow state changes
if (a.Flow != null)
a.Flow.StateChanged += (s2, a2) =>
{
if (a2.PreviousState != MediaFlowState.Active &&
a2.State == MediaFlowState.Active)
Dispatch(() =>
{
active.TrySetResult();
});
};
};
// accept the call and wait for an active flow
await args.Call.AcceptAsync();
await active.Task;
// initiate browser
using (var browser = new Browser())
{
var result = new TaskCompletionSource<VoiceXmlResult>();
browser.SessionCompleted += (s3, a3) => OnSessionCompleted(result, a3);
browser.Disconnecting += (s3, a3) => OnDisconnecting(result, a3);
browser.Disconnected += (s3, a3) => OnDisconnected(result, a3);
browser.Transferring += (s3, a3) => OnTransferring(result, a3);
browser.Transferred += (s3, a3) => OnTransfered(result, a3);
browser.SetAudioVideoCall(args.Call);
browser.RunAsync(uri, null);
await result.Task;
}
}
catch (Exception e)
{
OnUnhandledException(new ExceptionEventArgs(e, ExceptionSeverityLevel.Error));
}
}
static void IncomingAVCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
ApplicationEndpoint applicationEndpoint = (ApplicationEndpoint)sender;
bool callReplaced = false;
if (e.CallToBeReplaced != null)
{
callReplaced = true;
}
Console.WriteLine("IncomingAVCallReceived for endpoint " + applicationEndpoint.OwnerUri +
" RemoteEndpointUri=" + e.Call.RemoteEndpoint.Uri +
" CallReplaced=" + callReplaced);
if (!callReplaced)
{
Console.WriteLine("Incoming call from " + e.RemoteParticipant.UserAtHost + " received");
// Incoming call. Placing it into the random location
Random rnd = new Random();
int index = rnd.Next(0, _locations.Count - 1);
Console.WriteLine("Placing " + e.RemoteParticipant.UserAtHost + " to \"" + _locations[index].Name + "\"");
// Place user to location
UserCall userCall = new UserCall(e.RemoteParticipant.UserAtHost, e.Call, _locations[index]);
userCall.Terminated += new EventHandler(userCall_Terminated);
e.Call.ApplicationContext = userCall;
_userCalls.Add(userCall);
}
else
{
// Transfer user to the next location
// We are getting here after BeginTransfer was called
foreach (UserCall userCall in _userCalls)
{
if (e.CallToBeReplaced.ApplicationContext == userCall)
{
int newLocationId = 0;
if (userCall.TransferPath == UserCallTransferPath.Next)
{
newLocationId = userCall.Location.Id + 1;
if (newLocationId >= _locations.Count)
{
newLocationId = 0;
}
}
else if (userCall.TransferPath == UserCallTransferPath.Previous)
{
newLocationId = userCall.Location.Id - 1;
if (newLocationId < 0)
{
newLocationId = _locations.Count - 1;
}
}
e.Call.ApplicationContext = userCall;
userCall.JoinLocation(e.Call, _locations[newLocationId]);
break;
}
}
}
}
/// <summary>
/// Delegate that is called when an incoming InstantMessagingCall arrives.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void InstantMessagingCall_Received(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
Task.Factory.StartNew(()=>
{
try
{
if (_activeConversationSessions.ContainsKey(e.Call.Conversation))
{
_activeConversationSessions[e.Call.Conversation].AddIMIncomingCall(e);
}
else if (e.IsNewConversation)
{
Conversation c = e.Call.Conversation;
TranscriptRecorderSession t = new TranscriptRecorderSession(e);
t.TranscriptRecorderSessionChanged += this.TranscriptRecorder_OnTranscriptRecorderSessionChanged;
t.TranscriptRecorderSessionShutdown += this.TranscriptRecorder_OnTranscriptRecorderSessionShutdown;
_activeConversationSessions.Add(c, t);
}
else if (e.IsConferenceDialOut)
{
// TODO: Join Conference then accept IM call
throw new NotImplementedException("InstantMessagingCall_Received with ConferenceDialOut AudioVideoCall is not yet supported.");
}
}
catch (Exception ex)
{
NonBlockingConsole.WriteLine("Error: Exception thrown in InstantMessagingCall_Received: " + ex.ToString());
}
finally
{
_waitForTranscriptSessionStarted.Set();
}
});
}
public void InstantMessagingCall_Received(CallReceivedEventArgs<InstantMessagingCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: IMTranscriptRecorder is shutdown.");
// TODO: Info message
return;
}
if (_instantMessagingCall != null)
{
NonBlockingConsole.WriteLine("Warn: IMCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForIMCallTerminated.Reset();
// Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_instantMessagingCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_instantMessagingCall.StateChanged +=
new EventHandler<CallStateChangedEventArgs>(InstantMessagingCall_StateChanged);
_instantMessagingCall.InstantMessagingFlowConfigurationRequested +=
new EventHandler<InstantMessagingFlowConfigurationRequestedEventArgs>(InstantMessagingCall_FlowConfigurationRequested);
_instantMessagingCall.ConversationChanged += new EventHandler<ConversationChangedEventArgs>(InstantMessagingCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the
// 'greet' message for this call. In Microsoft Lync, the
// toast will show up in the lower-right of the screen.
// TODO: Change to protect privacy
// NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("IMCall Received! From: " + e.RemoteParticipant.Uri);
// Console.Writelin("IMCall Received!");
Message m = new Message("InstantMessagingCall Received. Inbound call state: " + _instantMessagingCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.InstantMessage, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Now, accept the call. EndAcceptCall will be raised on the
// same thread.
_instantMessagingCall.BeginAccept(InstantMessagingCallAcceptedCallBack, _instantMessagingCall);
}
/// <summary>
/// Accept AV.
/// </summary>
/// <param name="sender">Source of the event</param>
/// <param name="e">AudioVideoCall arguments</param>
private void AV_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
bool handled = false;
if (e.IsConferenceDialOut)
{
if (e.Call.Conversation.Id != null)
{
string customerUri = e.Call.Conversation.Id.Trim('>', '<');
lock (this.activeCustomerSessions)
{
if (activeCustomerSessions.ContainsKey(customerUri))
{
activeCustomerSessions[customerUri].HandleIncomingDialOutCall(e.Call);
handled = true;
}
}
}
}
else if (e.IsNewConversation)
{
if (e.Call.Conversation.Id != null)
{
string customerUri = e.Call.Conversation.Id.Trim('>', '<');
lock (this.activeCustomerSessions)
{
if (activeCustomerSessions.ContainsKey(customerUri))
{
activeCustomerSessions[customerUri].HandleIncomingAudioCall(e.Call);
handled = true;
}
else
{
string uri = e.Call.RemoteEndpoint.Uri;
Customer customer = new Customer(uri);
Menu menu = new Menu(this.moreInformationMessage, this.moreInformationLink, this.cweMessage, this.registryFilePath, this.XmlParser);
CustomerSession customerSession = new CustomerSession(customer, menu, this, this.logger);
this.activeCustomerSessions.Add(e.Call.RemoteEndpoint.Uri, customerSession);
customerSession.HandleIncomingAudioCall(e.Call);
handled = true;
}
}
}
}
if (!handled)
{
try
{
this.logger.Log("Declining AV call since this is a modality escalating call.");
Console.WriteLine("Declining AV call since this is a modality escalating call.");
e.Call.Decline();
}
catch (InvalidOperationException ioe)
{
this.logger.Log("Exception while declining call {0}", ioe);
Console.WriteLine("Exception while declining call {0}", ioe);
}
catch (RealTimeException rte)
{
this.logger.Log("Exception while declining call {0}", rte);
Console.WriteLine("Exception while declining call {0}", rte);
}
}
}
public TranscriptRecorderSession(CallReceivedEventArgs<InstantMessagingCall> e, CancellationTokenSource cts = null)
{
_sessionId = Constants.NextGuid();
_transcriptRecorders = new List<MediaTranscriptRecorder>();
_conversationToCallTranscriptMapping = new Dictionary<ConversationTranscriptRecorder, List<MediaTranscriptRecorder>>();
_messages = new List<Message>();
_state = TranscriptRecorderState.Active;
_conversation = e.Call.Conversation;
_conversationTranscriptRecorder = new ConversationTranscriptRecorder(this, _conversation);
_transcriptRecorders.Add(_conversationTranscriptRecorder);
_conversationToCallTranscriptMapping.Add(_conversationTranscriptRecorder, new List<MediaTranscriptRecorder>());
ConversationParticipant caller = e.RemoteParticipant;
// Log IM conversation started
Message m = new Message("InstantMessaging Conversation/Conference Started.", caller.DisplayName, caller.UserAtHost, caller.Uri, DateTime.Now,
_conversation.Id, (_conversation.ConferenceSession == null) ? "null" : _conversation.ConferenceSession.ConferenceUri,
MessageType.ConferenceInfo, MessageDirection.Outgoing);
this.OnMessageReceived(m);
AddIMIncomingCall(e);
}
internal void OnAudioVideoCallReceived (object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
_avHelper.AcceptAVCall(e.Call);
}
//new incoming instant message conversation
private void OnIncomingIM(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
log.Info(string.Format("New Message from {0} : {1}", e.Call.RemoteEndpoint.Uri, e.ToastMessage.Message));
IncomingCall(this, e);
}
protected override async Task HandleAudioVideoCall(CallReceivedEventArgs<AudioVideoCall> args, CancellationToken cancellationToken)
{
var action = GetAction(args.Call) ?? DefaultAction;
if (action != null)
await action.Execute(args.Call.Conversation.Endpoint, args.Call, cancellationToken);
}
//call received event handler
public void AudioVideoCall_Received(CallReceivedEventArgs<AudioVideoCall> e)
{
if (_state == TranscriptRecorderState.Terminated)
{
NonBlockingConsole.WriteLine("Error: AVTranscriptRecorder is shutdown.");
// TODO: Error message
return;
}
if (_audioVideoCall != null)
{
NonBlockingConsole.WriteLine("Warn: AVCall already exists for this Conversation. Shutting down previous call...");
// TODO: Info message
TerminateCall();
}
_state = TranscriptRecorderState.Initialized;
_waitForAudioVideoCallTerminated.Reset();
//Type checking was done by the platform; no risk of this being any
// type other than the type expected.
_audioVideoCall = e.Call;
// Call: StateChanged: Only hooked up for logging, to show the call
// state transitions.
_audioVideoCall.StateChanged += new EventHandler<CallStateChangedEventArgs>(AudioVideoCall_StateChanged);
// Subscribe for the flow configuration requested event; the flow will be used to send the media.
// Ultimately, as a part of the callback, the media will be sent/recieved.
_audioVideoCall.AudioVideoFlowConfigurationRequested += new EventHandler<AudioVideoFlowConfigurationRequestedEventArgs>(AudioVideoCall_FlowConfigurationRequested);
_audioVideoCall.ConversationChanged += new EventHandler<ConversationChangedEventArgs>(AudioVideoCall_ConversationChanged);
// Remote Participant URI represents the far end (caller) in this
// conversation. Toast is the message set by the caller as the 'greet'
// message for this call. In Microsoft Lync, the toast will
// show up in the lower-right of the screen.
// TODO: change this to preserve confidentiality in the video demo
//NonBlockingConsole.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri + " Toast is: " + e.ToastMessage.Message);
NonBlockingConsole.WriteLine("Call Received! From: " + e.RemoteParticipant.Uri);
//NonBlockingConsole.WriteLine("Call Received!");
Message m = new Message("AudioVideoCall Received. Inbound call state: " + _audioVideoCall.State.ToString(),
e.RemoteParticipant.DisplayName, e.RemoteParticipant.UserAtHost, e.RemoteParticipant.Uri,
MessageType.Audio, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
// Accept the call. Before transferring the call, it must be in the Established state.
// Note that the docs are wrong in the state machine for the AVCall. BeginEstablish
// should be called on outgoing calls, not incoming calls.
_audioVideoCall.BeginAccept(AudioVideoCallAccepted, _audioVideoCall);
// Wait for a few seconds to give time for the call to get to the Established state.
//_waitForAudioVideoCallAccepted.WaitOne(2000);
NonBlockingConsole.WriteLine("Inbound call state is {0}\n", _audioVideoCall.State.ToString());
}
//new incoming audio call
private void OnIncomingCall(object sender, CallReceivedEventArgs<AudioVideoCall> e)
{
Console.WriteLine(string.Format("Incoming call! Caller: {0}", e.Call.RemoteEndpoint.Uri));
IncomingCall(this, e);
}
