private static void NotifyTimeSpentOnIncident(CrmServiceClient service)
{
// Calculate the total number of minutes spent on an incident.
var calculateRequestTime = new CalculateTotalTimeIncidentRequest
{
IncidentId = _incidentId
};
var response =
(CalculateTotalTimeIncidentResponse)service.Execute(calculateRequestTime);
Console.WriteLine(" {0} minutes have been spent on the incident.",
response.TotalTime);
}
/// <summary>
/// Calculates the total time that was spent on the <c>Incident</c>.
/// Please note that if an activity that is used to resolve the incident (case) has already been <c>billed</c>, those minutes are not included in the calculation of the current incident.
/// <para>
/// For more information look at https://msdn.microsoft.com/en-us/library/microsoft.crm.sdk.messages.calculatetotaltimeincidentrequest(v=crm.8).aspx
/// </para>
/// </summary>
/// <param name="id"><c>Incident</c> Id</param>
/// <returns>
/// Calculated total time in <c>minutes</c>
/// </returns>
public long CalculateTotalTime(Guid id)
{
ExceptionThrow.IfGuidEmpty(id, "id");
CalculateTotalTimeIncidentRequest request = new CalculateTotalTimeIncidentRequest()
{
IncidentId = id
};
var serviceResponse = (CalculateTotalTimeIncidentResponse)this.OrganizationService.Execute(request);
return(serviceResponse.TotalTime);
}
private void NotifyTimeSpentOnIncident()
{
//<snippetCloseAnIncident4>
// Calculate the total number of minutes spent on an incident.
var calculateRequestTime = new CalculateTotalTimeIncidentRequest
{
IncidentId = _incidentId
};
var response =
(CalculateTotalTimeIncidentResponse)_serviceProxy.Execute(calculateRequestTime);
Console.WriteLine(" {0} minutes have been spent on the incident.",
response.TotalTime);
//</snippetCloseAnIncident4>
}
private void NotifyTimeSpentOnIncident()
{
//<snippetCloseAnIncident4>
// Calculate the total number of minutes spent on an incident.
var calculateRequestTime = new CalculateTotalTimeIncidentRequest
{
IncidentId = _incidentId
};
var response =
(CalculateTotalTimeIncidentResponse)_serviceProxy.Execute(calculateRequestTime);
Console.WriteLine(" {0} minutes have been spent on the incident.",
response.TotalTime);
//</snippetCloseAnIncident4>
}
