public static Int32 UpdateIncident(Int32 incident_id, Int32 contact_id, Int32 agent_id, Int32 status_id, string subject)
{
return(BllIncident.UpdateIncident(incident_id, contact_id, agent_id, status_id, subject));
}
public static Int32 DeleteIncident(Int32 incident_id)
{
return(BllIncident.DeleteIncident(incident_id));
}
public static IncidentDS.IncidentDSDataTable GetIncidentByGuid(Guid incident_guid)
{
return(BllIncident.GetIncidentByGuid(incident_guid));
}
public static Int32 InsertIncident(Int32 group_id, Int32 skill_id, Int32 lang_id, Int32 facility_id, Int32 contact_id, Int32 agent_id)
{
return(BllIncident.InsertIncident(group_id, skill_id, lang_id, facility_id, contact_id, agent_id));
}
//-----------------------------------------------------------------------------
public static IncidentDS.IncidentDSDataTable SelectIncident(Int32 incident_id)
{
return(BllIncident.SelectIncident(incident_id));
}
public static IncidentDS.IncidentDSDataTable OpenFollowUpIncident(Int32 incident_id, Int32 agent_id)
{
return(BllIncident.OpenFollowUpIncident(incident_id, agent_id));
}
public static IncidentDS.IncidentDSDataTable GetIncidentFollowUpList(Int32 status_id, Int32 agent_id)
{
return(BllIncident.GetIncidentFollowUpList(status_id, agent_id));
}
public static IncidentDS.IncidentDSDataTable GetIncidentsByContact(Int32 status_id, Int32 contact_id)
{
return(BllIncident.GetIncidentsByContact(status_id, contact_id));
}
////-----------------------------------------------------------------------------
//public static IncidentDS.IncidentDSDataTable GetIncidentQueue(Int32 status_id, Int32 agent_id)
//{
// //return BllIncident.GetIncidentQueue();
// //-----
// Cache cache = HttpContext.Current.Cache;
// bool bypassCache = false;
// string cacheKey = "CustomersDataTable";
// object cacheItem = cache[cacheKey] as IncidentDS.IncidentDSDataTable;
// if ((bypassCache) || (cacheItem == null))
// {
// cacheItem = BllIncident.GetIncidentQueue();
// //cache.Insert(cacheKey, cacheItem, null, DateTime.Now.AddSeconds(10), TimeSpan.Zero);
// //cache.Insert(cacheKey, cacheItem, null, Cache.NoAbsoluteExpiration, Cache.NoSlidingExpiration);
// //cache.Insert(cacheKey, cacheItem, null, DateTime.Now.AddSeconds(60), Cache.NoSlidingExpiration);
// cache.Insert(cacheKey, cacheItem, null, DateTime.Now.AddSeconds(SosConstant.SOSCACHEEXPIRATION), Cache.NoSlidingExpiration);
// }
// return (IncidentDS.IncidentDSDataTable)cacheItem;
//}
public static IncidentDS.IncidentDSDataTable GetIncidentsByStatus(Int32 status_id, Int32 agent_id)
{
return(BllIncident.GetIncidentsByStatus(status_id, agent_id));
}
