/// <summary>
/// Request a job to download recordings assosciated with the specified conversations
/// </summary>
/// <param name="conversationIDs"></param>
/// <param name="api"></param>
/// <returns></returns>
private static string RequestBatchDownload(List <string> conversationIDs, RecordingApi api)
{
// Convert List of Strings to List of BatchDownloadRequests
List <BatchDownloadRequest> batchRequest = new List <BatchDownloadRequest>();
foreach (string id in conversationIDs)
{
BatchDownloadRequest batchDownloadRequest = new BatchDownloadRequest(ConversationId: id);
batchRequest.Add(batchDownloadRequest);
}
// Create the batch job with the request list
BatchDownloadJobSubmission batchSubmission = new BatchDownloadJobSubmission(BatchDownloadRequestList: batchRequest);
return(api.PostRecordingBatchrequests(batchSubmission).Id);
}
/// <summary>
/// Plot conversationId and recordingId to request for batchDownload Recordings
/// </summary>
/// <param name="iterateRecordings"></param>
/// <returns></returns>
private static void getSpecificRecordings(Recording iterateRecordings)
{
List <BatchDownloadRequest> batchRequest = new List <BatchDownloadRequest>();
BatchDownloadRequest batchDownloadRequest = new BatchDownloadRequest(ConversationId: iterateRecordings.ConversationId, RecordingId: iterateRecordings.Id);
batchRequest.Add(batchDownloadRequest);
// Create the batch job with the request list
BatchDownloadJobSubmission batchSubmission = new BatchDownloadJobSubmission(BatchDownloadRequestList: batchRequest);
BatchDownloadJobSubmissionResult recordingBatchRequestId = new BatchDownloadJobSubmissionResult();
RecordingApi recordingApi = new RecordingApi();
recordingBatchRequestId = recordingApi.PostRecordingBatchrequests(batchSubmission);
recordingStatus(recordingBatchRequestId);
}
/// <summary>
/// Batch download recordings.
/// Link: https://developer.mypurecloud.com/api/rest/v2/recording/#post-api-v2-recording-batchrequests
/// </summary>
/// <param name="conversationId">String, conversation id</param>
/// <returns>BatchDownloadJobSubmissionResult, Job result object</returns>
public async Task <BatchDownloadJobSubmissionResult> BatchRecordingDownloadByConversation(List <string> conversations)
{
BatchDownloadJobSubmissionResult result = new BatchDownloadJobSubmissionResult();
using (HttpClient hc = new HttpClient())
{
hc.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", $"Bearer {_token}");
hc.DefaultRequestHeaders.TryAddWithoutValidation("Content-Type", "application/json");
HttpResponseMessage responseMessage = new HttpResponseMessage();
BatchDownloadJobSubmission queryParam = new BatchDownloadJobSubmission
{
BatchDownloadRequestList = conversations
.Select(c => new BatchDownloadRequest()
{
ConversationId = c
}).ToList()
};
int tentatives = 0;
do
{
responseMessage = await hc.PostAsync(_uribase + "/api/v2/recording/batchrequests",
new StringContent(queryParam.ToJson(), Encoding.UTF8, "application/json"));
string jsonMessage = await responseMessage.Content.ReadAsStringAsync();
if (responseMessage.IsSuccessStatusCode)
{
result = JsonConvert.DeserializeObject <BatchDownloadJobSubmissionResult>(jsonMessage);
}
else if (responseMessage.StatusCode == HttpStatusCode.TooManyRequests)
{
await DelayTime(responseMessage);
}
else if ((int)responseMessage.StatusCode >= 300 && (int)responseMessage.StatusCode < 600)
{
throw new Exception(jsonMessage);
}
tentatives++;
} while (!responseMessage.IsSuccessStatusCode && tentatives < 3);
}
return(result);
}
