/// <summary>
/// Init cusSvrConditionTable for one customer server if inner user is customer server.
/// </summary>
public void InitCusSvr(string cusSvrNum)
{
BLL.Config.OnlineCusSvrConfig bll = new BLL.Config.OnlineCusSvrConfig();
Dictionary <string, int> configData = bll.GetConfigDataG();
List <string> cusSvrNumList = application["cusSvrNumList"] as List <string>;
DataTable dt = application["cusSvrConditionTable"] as DataTable;
var linqData = dt.AsEnumerable().Where(c => c.Field <string>("cusSvrNum") == cusSvrNum && c.Field <int>("connLevel") == configData["maxCusSvrConnLevel"]).FirstOrDefault();
//如果是客服的话，设置客服已经登录
//if (cusSvrNumList.Contains(cusSvrNum))
if (linqData != null)
{
application.Lock();
try
{
//init cusSvrConditionTable for one customer server
opeTable.InitCusSvrCondTableOne(application, cusSvrNum);
}
catch (Exception ex)
{
System.Diagnostics.StackTrace st = new System.Diagnostics.StackTrace();
Log.WriteToLog(st.GetFrame(0).ToString(), ex.Message);
throw ex;
throw ex;
}
finally
{
application.UnLock();
}
}
}
//添加具有在线客服权限的用户到在线客服datatable中
public void AddInternalUserToCusSvrDatatable(List <string> workNumList)
{
BLL.Config.OnlineCusSvrConfig bll = new BLL.Config.OnlineCusSvrConfig();
Dictionary <string, int> configData = bll.GetConfigDataG();
try
{
application.Lock();
foreach (string workNum in workNumList)
{
DataTable dt = application["cusSvrConditionTable"] as DataTable;
DataRow dr = dt.NewRow();
dr["cusSvrNum"] = workNum;
dr["connLevel"] = configData["maxCusSvrConnLevel"];
dt.Rows.Add(dr);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
application.UnLock();
}
}
protected void Application_Start(object sender, EventArgs e)
{
//get online customer server config data
BLL.Config.OnlineCusSvrConfig bll = new BLL.Config.OnlineCusSvrConfig();
Dictionary <string, int> configData = bll.GetConfigDataG();
BLL.OnlineCusSvr.CusSvrGlobal bllG = new BLL.OnlineCusSvr.CusSvrGlobal();
List <string> cusSvrNumList = bllG.GetCusSvrWorkNum();
CusSvrInit cusSvrInit = new CusSvrInit(configData);
Application["cusSvrNumList"] = cusSvrNumList;
Application["cusSvrConditionTable"] = cusSvrInit.CusSvrConditionTableInit(cusSvrNumList);
Application["commMaintainTable"] = cusSvrInit.CommMaintainTableInit();
Application["chatRecordsTable"] = cusSvrInit.ChatRecordsTableInit();
cusSvrAssisterTimer = new Timer(new TimerCallback(cusSvrInit.StartAssisterThreading), Application, 0, configData["levelSeconds"] * 1000);
//if (configData["cusSvrMode"] == 0)
//{
// CusSvrInitLB cusSvrInit = new CusSvrInitLB(configData);
// Application["cusSvrNumList"] = cusSvrNumList;
// Application["cusSvrConditionTable"] = cusSvrInit.CusSvrConditionTableInit(cusSvrNumList);
// Application["commMaintainTable"] = cusSvrInit.CommMaintainTableInit();
// Application["chatRecordsTable"] = cusSvrInit.ChatRecordsTableInit();
// cusSvrAssisterTimer = new Timer(new TimerCallback(cusSvrInit.StartAssisterThreading), Application, 0, configData["levelSeconds"] * 1000);
//}
//else
//{
// CusSvrInitCM cusSvrInit = new CusSvrInitCM(configData);
// Application["cusSvrNumList"] = cusSvrNumList;
// Application["cusSvrConditionTable"] = cusSvrInit.CusSvrConditionTableInit(cusSvrNumList);
// Application["commMaintainTable"] = cusSvrInit.CommMaintainTableInit();
// Application["chatRecordsTable"] = cusSvrInit.ChatRecordsTableInit();
// cusSvrAssisterTimer = new Timer(new TimerCallback(cusSvrInit.StartAssisterThreading), Application, 0, configData["levelSeconds"] * 1000);
//}
}
/// <summary>
/// 在线客服的辅助线程
/// 作用：1、去除超过规定时间的用户，更新客服维护表中客服服务客服数
/// 2、把通信维护表中所有记录的commLevel加1
/// 2、维护客服状态表,设置断开连接的客服，给connLevel加1
/// 3、把聊天记录写入数据库，并清空聊天记录
/// </summary>
public void StartAssisterThreading(object obj)
{
//get online customer server config data
BLL.Config.OnlineCusSvrConfig bllConfig = new BLL.Config.OnlineCusSvrConfig();
Dictionary <string, int> configData = bllConfig.GetConfigDataG();
cusSvrMode = configData["cusSvrMode"];
cusSvrUserMaxAmount = configData["cusSvrUserMaxAmount"];
delLeval = configData["cusSvrUserDelLevel"];
maxCusSvrConnLevel = configData["maxCusSvrConnLevel"];
HttpApplicationState application = obj as HttpApplicationState;
application.Lock();
try
{
if (cusSvrMode == 0)
{
DataTable dtComm = application["commMaintainTable"] as DataTable;
DataTable dtCusSvrCondition = application["cusSvrConditionTable"] as DataTable;
//删除超时用户
var linq = from c in dtComm.AsEnumerable()
where c.Field <int>("commLevel") == delLeval
select c;
foreach (DataRow dr in linq)
{
var drTemp = dtCusSvrCondition.AsEnumerable().Where(c => c.Field <string>("cusSvrNum") == dr["cusSvrNum"]).First();
drTemp["userAmount"] = Convert.ToInt32(drTemp["userAmount"]) - 1;
dr.Delete();
}
//确认删除
dtComm.AcceptChanges();
foreach (DataRow dr in dtComm.Rows)
{
dr["commLevel"] = Convert.ToInt32(dr["commLevel"]) + 1;
}
//维护客服状态表
//客服是否已经下线或者断开
foreach (DataRow dr in dtCusSvrCondition.Rows)
{
if (Convert.ToInt32(dr["connLevel"]) == maxCusSvrConnLevel)
{
dr["userAmount"] = cusSvrUserMaxAmount;
continue;
}
dr["connLevel"] = Convert.ToInt32(dr["connLevel"]) + 1;
}
//把聊天记录写入数据库
DataTable dtChatRecords = application["chatRecordsTable"] as DataTable;
BLL.OnlineCusSvr.ChatRecords bll = new BLL.OnlineCusSvr.ChatRecords();
bll.SaveChatRecords(dtChatRecords);
}
else
{
DataTable dtComm = application["commMaintainTable"] as DataTable;
DataTable dtCusSvrCondition = application["cusSvrConditionTable"] as DataTable;
//删除超时用户
var linq = from c in dtComm.AsEnumerable()
where c.Field <int>("commLevel") == delLeval
select c;
foreach (DataRow dr in linq)
{
var drTemp = dtCusSvrCondition.AsEnumerable().Where(c => c.Field <string>("cusSvrNum") == dr["cusSvrNum"]).First();
dr.Delete();
}
//确认删除
dtComm.AcceptChanges();
foreach (DataRow dr in dtComm.Rows)
{
dr["commLevel"] = Convert.ToInt32(dr["commLevel"]) + 1;
}
//维护客服状态表
//客服是否已经下线或者断开
foreach (DataRow dr in dtCusSvrCondition.Rows)
{
if (Convert.ToInt32(dr["connLevel"]) == maxCusSvrConnLevel)
{
continue;
}
dr["connLevel"] = Convert.ToInt32(dr["connLevel"]) + 1;
}
//把聊天记录写入数据库
DataTable dtChatRecords = application["chatRecordsTable"] as DataTable;
BLL.OnlineCusSvr.ChatRecords bll = new BLL.OnlineCusSvr.ChatRecords();
bll.SaveChatRecords(dtChatRecords);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
application.UnLock();
}
}
