/// <summary>
/// 离开聊天
/// </summary>
/// <returns></returns>
public JsonResult LeftChat(string tid, string interactionID, string agentID, string queueName, int keepAlive)
{
string chatContent = string.Empty;
if (!string.IsNullOrEmpty(interactionID))
{
try
{
AgentChatContext context = new AgentChatContext(tid, interactionID, agentID);
bool isKeepRoomAlive = (keepAlive == 1);
context.LeftChat(isKeepRoomAlive);
try
{
System.Threading.Thread.Sleep(100);
chatContent = JsonConvert.SerializeObject(context.Room.Messages);
}
catch (Exception ex)
{
ChatLog.GetInstance().FormatMessage("异常信息：序列化聊天消息时异常。{0}", ex.Message);
}
chatContent = Convert.ToBase64String(System.Text.Encoding.UTF8.GetBytes(chatContent));
if (!isKeepRoomAlive)
{
// 移除缓存项
AgentCache.GetInstance().RemoveAgent(tid, agentID, interactionID);
// Room从缓存移除
if (context.Room != null)
{
ChatRoomCache.GetInstance().RemoveItem(context.Room);
ChatLog.GetInstance().FormatMessage("Room移除缓存。TicketID:{0},SessionID:{1},AgentID:{2}", tid, interactionID, agentID);
}
}
// 记录日志
if (!string.IsNullOrEmpty(queueName))
{
ChatLog.GetInstance().LogEvent(ChatEvent.TransferQueue, queueName);
}
else if (isKeepRoomAlive)
{
ChatLog.GetInstance().LogEvent(ChatEvent.TransferPerson, agentID);
}
}
catch (Exception ex)
{
ChatLog.GetInstance().LogException(ex);
}
}
return(new JsonpResult()
{
Data = chatContent, JsonRequestBehavior = JsonRequestBehavior.AllowGet
});
}
/// <summary>
/// 获取信息
/// </summary>
/// <returns></returns>
public JsonResult GetInfo(string agentID)
{
AgentIndexMessage indexData = new AgentIndexMessage();
if (!string.IsNullOrEmpty(agentID))
{
try
{
List <LenovoAgent> agents = AgentCache.GetInstance().GetAgents(agentID);
indexData.Init(agents);
}
catch (Exception ex)
{
ChatLog.GetInstance().LogException(ex);
}
}
return(new JsonpResult()
{
Data = indexData, JsonRequestBehavior = JsonRequestBehavior.AllowGet
});
}